Ticket Times is the #81 ranked agent productivity app on Zendesk, with a 4.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
Ticket Times is a Zendesk Marketplace app by jhoan zabala. With a rating of 4.0★ from 2 reviews, it currently ranks #81 in the Agent Productivity category.
AppRanks data: Ticket Times ranks #81 in Agent Productivity on Zendesk Marketplace, placing it in the top 21% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ticket Times is a well-rated Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by jhoan zabala — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
Looking to switch from Ticket Times?
See Ticket Times's alternatives ranked by audit score, rating, and review velocity.
About Ticket Times
How Ticket Times works
Control and optimize agent productivity with our comprehensive time tracking solution for Zendesk Support. Ticket Times provides real-time tracking of time spent on tickets by each agent, helping teams improve efficiency and resource allocation.
Key features include:
*- Automatic time tracking when agents work on tickets
*- Real-time timer display with time limits and alerts that you can configure in the admin panel
*- Detailed breakdown of Agent ticket entries and their timestamps
*- Historical time tracking data for analysis and reporting thanks to the custom time fields used by the app
*- Customizable time targets and notifications
Perfect for your team if you're looking to:
*- Measure and optimize agent productivity
*- Identify bottlenecks in ticket resolution
*- Make data-driven staffing decisions
*- Improve time management and resource allocation
Ticket Times seamlessly integrates with your Zendesk workflow, requiring only minimal setup - create two custom ticket fields: Total Ticket Time and Time Spent On Update to store time records for each agent in the tickets.
If you have any questions, you can send us a message at [email protected]
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#81of 404Top 21%
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Competitors & alternatives
Ticket Times doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Ticket Times stands in the Agent Productivity category
Ticket Times ranks #81 of 404 apps in the Agent Productivity category, placing it in the top 21% of the listing.
Frequently asked questions
What is Ticket Times?
Ticket Times is an app for Zendesk. It currently holds a 4.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by jhoan zabala.
Who uses Ticket Times?
Ticket Times is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Ticket Times rank on Zendesk?
Ticket Times currently sits at position #81 in the Agent Productivity category on Zendesk. That places it in the top 20% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.