Bulk Macros vs Notify

Overview: This app benefits support teams dealing with high volumes of tickets by offering a more efficient workflow. We provide a list of views in a dropdown menu as an option. Typically, users would need to navigate through each page in the view individually and apply a macro one page at a time. However, with this app, users can apply the macro with a single click, and apply all tickets present in the view. This eliminates the need for users to go through every page of the view manually. With this feature, users can bypass repetitive actions by applying a macro to every ticket within the view simultaneously. This bulk-action approach accelerates workflows by reducing manual steps and minimizing errors, as a standardized set of actions is applied consistently to each ticket. It is particularly useful for common tasks such as batch-updating ticket statuses, tagging or categorizing tickets, assigning tickets to team members, or adding the same note across multiple tickets based on the macro action. Key Features : One-Click Macro Application Across Views: Apply predefined macros across multiple tickets within a view, even if they span multiple pages, with a single click. This saves time by automating repetitive actions. Macro Preview: Show a preview of the changes a macro will apply before executing it, so users can review and confirm actions to avoid errors.

Deliver notifications right where agents work Stop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive! The Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns. Notifications could be for anything really but have proven extremely useful for: New tickets that need to be triaged When a ticket is assigned to an agent Re-opened tickets and customer messages for the assignee When SLA deadlines are approaching When negative (or a positive) customer satisfaction survey is received A ticket is given a high or urgent priority When someone in your team created a response Features Agents receive popup notifications generated from triggers in the top right corner of Zendesk Support. Agents can track the history of their notifications, and if desired, dismiss them once actioned. Notifications can be targeted to specific group(s) and/or agent(s). Choose the appearance such as icon, text and level (notice, alert or error) See a history of activity in your account and see who has dismissed the notification Super easy interface for admin to add notifications to new or existing triggers/automations. Data handling Minimal data is processed by the app. Notifications are generally short messages that link to tickets by ID and do not contain any sensitive data that may be present on the ticket. Notifications are automatically deleted after a few months. Bundle pricing Get all SweetHawk apps bundled in the SweetHawk Suite. Check out our pricing calculator to see how much value you can unlock with the Suite. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are: Tasks & Subtickets - task lists and subtickets within Zendesk tickets Approve - flexible, auditable approval processes for your Zendesk workflows Calendar - link calendar events with Zendesk tickets