Timers vs Auto Remove Attachments

Time-based workflows for anything on a ticket Enforce, measure, remind and report on any ticket-related actions. Our customers run millions of timers every month to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From contractual SLAs and internal OLAs to team performance and customer responsiveness, Timers is your go-to solution. Setup is so simple, you can start using it immediately to optimize operations. Features Unlimited timers — Track as many things as required on a ticket. Automate with triggers — Easily configure and automate timers using Zendesk triggers for seamless workflows. Real-Time Agent Updates — Keep agents informed with live updates on timer progress like remaining time. Full Timer Control — Start, stop, pause, or resume timers at any stage in a ticket’s lifecycle. Custom Business Hours — Track time during customized sets of business hours. Automated Actions — Trigger any ticket actions like notifications, status updates, and more at set times before or after timers end. Customizable Reporting — Reflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports. Usage limitation Plan includes 500 timers per agent per month. Contact us if you need a larger volume. No limits apply when subscribed to the SweetHawk Suite. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Are attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks? Swifteq’s Auto Remove Attachments app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files. By automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow. Features That Improve Your Activity ✅ Bulk Attachment Removal Quickly delete attachments of multiple tickets at once, saving you time and effort. ✅ Selective Deletion Need to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference. ✅ Automated Redaction Set up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow. ✅ Top-Tier Security Your data is safe with us. All operations follow strict security protocols to protect sensitive information. ✅ Automated Cleanup Options Set up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again. ✅ One-Click Integration Setting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes. You have two options to work with Auto Remove Attachments: Setup automation to delete attachments from tickets Redact tickets automatically and remove their attachments moving forward. Redact attachments after the tickets are closed. Redact files from tickets in your backlog: new, open, pending, or solved tickets. Set up your own list of file extensions allowed. Run tasks to bulk delete attachments from open or closed tickets Include or exclude from removal based on ticket status, creation period, and ticket tags. Remove based on attachment file types. Run deletion tasks in the background without affecting your current work in Zendesk. Benefits You’ll Highly Appreciate 📂 Save Storage Space Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently. 🚀 Boost Team Productivity Streamline your team’s workflow by eliminating time spent managing attachments manually. 📈 Better Ticket Organization Decluttered tickets make it easier for your team to stay organized and streamline communication. 🌟 Enhance Customer Experience Faster, cleaner ticket management means quicker resolutions and happier customers. ✨ GDPR Compliance Comply with data protection regulations in force without extra work and supplementary costs. 🔍 Safe Digital Environment Keep your organization safe from malicious files. 💰 Cost Savings Eliminates manual tasks, saving you precious resources and reducing operational costs. Get started in few easy steps. Check out our help center for more guidance. Click the Install button to install the application in Zendesk. Once the app is installed, open it from the left-side navigation menu in Zendesk. Create a new Swifteq account from the app's page: learn how Authorize the app to access your Zendesk account via the API: learn how Configure the auto-redact criteria & filters or run attachment removal tasks: learn how Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Auto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don’t let unnecessary attachments slow your business down! 👉 Get started with Auto Remove Attachments and experience the difference for yourself. Clean, simple, and effective attachments management is just a click away! Data Privacy: Auto-Remove Attachments processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps