Timers vs MCP Server

Time-based workflows for anything on a ticket Enforce, measure, remind and report on any ticket-related actions. Our customers run millions of timers every month to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From contractual SLAs and internal OLAs to team performance and customer responsiveness, Timers is your go-to solution. Setup is so simple, you can start using it immediately to optimize operations. Features Unlimited timers — Track as many things as required on a ticket. Automate with triggers — Easily configure and automate timers using Zendesk triggers for seamless workflows. Real-Time Agent Updates — Keep agents informed with live updates on timer progress like remaining time. Full Timer Control — Start, stop, pause, or resume timers at any stage in a ticket’s lifecycle. Custom Business Hours — Track time during customized sets of business hours. Automated Actions — Trigger any ticket actions like notifications, status updates, and more at set times before or after timers end. Customizable Reporting — Reflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports. Usage limitation Plan includes 500 timers per agent per month. Contact us if you need a larger volume. No limits apply when subscribed to the SweetHawk Suite. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

MCP Server for Zendesk by Swifteq is a powerful, user friendly solution that brings the full potential of AI directly into your Zendesk Support workflows. This app acts as a secure bridge between Zendesk and any MCP compatible AI assistant, letting you unlock smarter ticket analysis, AI powered suggestions, and insightful reporting without juggling extra tools. Best of all, MCP Server for Zendesk is completely free to use. You can get started in minutes and bring AI powered insights to your support team at zero cost. 👉 Sign Up Here to Start Using MCP Server for Zendesk Today — It’s Free! Whether you're boosting agent productivity, improving response quality, or driving data driven decisions, MCP Server for Zendesk is your one stop path to a more intelligent support operation. Features: What Makes MCP Server for Zendesk a Must Have? ✅ Connect Zendesk to Any MCP Enabled AI Seamlessly link your Zendesk account to tools like Claude Desktop, Cursor, and other MCP compatible assistants through a secure, standards based interface. ✅ Insightful Ticket Analysis Ask natural language questions like "What issues increased this week?" or "Which topics cause the most friction?" and receive instant, data backed insights. ✅ Smart Tagging and Classification Use AI to analyze ticket content and suggest meaningful tags or categories that improve routing and reporting. ✅ Flexible and Vendor Neutral Architecture Choose the AI tools you prefer. Self host your MCP server or use a trusted managed version. Maintain full control over your data and workflows. Benefits: Why Choose MCP Server for Zendesk? ⏱️ Time Saving Efficiency Automate summaries, tagging, data extraction, and reviews so agents stay focused on solving customer issues. 📊 Improved Operational Visibility Turn raw ticket activity into easy to understand insights that help you identify trends and optimize processes. 👥 Empower Your Support Team Let agents ask natural language questions about tickets or customer patterns and get instant, helpful answers. 🔒 Secure API Based Access Your Zendesk data is accessed through secure, permission controlled API calls with no unnecessary data exposure. 📦 Scale QA Without Extra Overhead AI can scan large batches of tickets to surface anomalies, sentiment concerns, or quality issues automatically. 🎨 Improve Documentation and Self Service Identify missing help articles, content gaps, or repeated customer questions that point to areas needing better guidance. 🚀 Share Zendesk Insights Beyond the Support Team Provide secure, controlled access to Zendesk ticket data for colleagues who don’t have a Zendesk account. Product, engineering, UX, marketing, and leadership teams can use MCP supported AI tools to explore customer feedback, spot patterns, and make more informed decisions without needing full Zendesk access. 💰 Free to Use Enjoy all these capabilities at no cost. MCP Server for Zendesk is completely free right now, making it an ideal way to explore AI driven workflows without budget constraints. About the Developer: MCP Server for Zendesk is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent Assist apps helps support teams work smarter while keeping customer experience at the center of everything we build. Data Privacy: MCP Server for Zendesk fetches ticket data only when requested and never stores or retains it. For more details, visit swifteq.com/data-zendesk-apps