Sailthru vs Recurly for Support — Zendesk

Recurly for Support vs Sailthru

Name: Sailthru
Availability: OnlineOnly
Rating: 4 (5 reviews)

Side-by-side comparison · 24 data points

Recurly for Support

5.0·12reviews

Serve your subscribers faster and better

zendeskFree to install

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1. Listing metadata

Field-level data

	Sailthru	Recurly for Support
Tagline	“Cross-Channel Data, Personalization and Predictions”51 chars	“Serve your subscribers faster and better”40 chars
Description	1347 / 5000 chars27% used	1844 / 5000 chars37% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Nick Gundry	Recurly
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Sailthru and Recurly for Support
Metric	Sailthru	Recurly for Support
Rating	4.0 ★	★ 5.0 ★
Total reviews	5	★ 12
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Sailthru	Recurly for Support
recurly	Not ranked	#1

4. App details

Long-form description · keyword frequency

Sailthru

The Sailthru Zendesk app is Sailthru’s official integration for Zendesk. The app is designed to provide valuable and actionable data from Sailthru to support agents when working with customers. The app synchronizes certain profile data in both directions between Sailthru and Zendesk. This allows support agents to interact with customers’ Sailthru profiles, while also allowing marketers to act on their statuses in Zendesk. The app has the following features: In-ticket user list membership and opt-out status management. In-ticket Sailthru data on customer behavior (e.g. engagement, last open, signup time). Profile data sync between Sailthru and Zendesk, with support for changing customer email addresses from within Zendesk (syncing the new email to Sailthru while leaving the rest of the user profile intact). Set customers’ health to inform your Sailthru marketing strategy through a profile var. Additionally, clients with Sailthru's Prediction Manager will have access to the following features: Customer Value Scale: A representation of their Prediction Manager segment based on predictions of 30-day pageviews (for publishers) or 365-day revenue (for ecommerce). High Value Customer Tagging: The Sailthru app will automatically tag high value customers based on Customer Value Score with a sailthru_highvalue label in Zendesk.

Top keywords

sailthru11×5.58%
zendesk7×3.55%
customer5×2.54%
customers4×2.03%
data4×2.03%
profile4×2.03%
value4×2.03%
support3×1.52%
agents2×1.02%
between2×1.02%
between sailthru2×1.02%
customer value2×1.02%

Recurly for Support

With the emergence of integrated applications, businesses need to ensure their customer information is easily accessible. Whether through your Customer Relationship Management, Enterprise Resource Planning, Accounting, Billing, or Support tools, customer data must be available and actionable to ensure a seamless omnichannel experience. With Recurly for Zendesk, you don’t have to switch to separate tabs or systems to view or change the subscription details of your customers. Your omnichannel view provides you a complete picture of each subscriber--what level subscriber, for how long, and how valuable--plus, Recurly for Zendesk gives you the power to pause, cancel, or refund your customers’ subscription without leaving the Zendesk interface. If a subscriber is at risk of churning, the ability to pause their service is a great way to take a break from the subscription without canceling and losing their billing data, preferences, etc. It’s never ideal to have a subscriber cancel, but it’s a great learning opportunity to improve your retention strategy. If a subscriber requests to cancel their subscription, agents can do so immediately in the Zendesk interface, at the subscriber’s next bill date or at the end of the subscription term. With Recurly for Zendesk, you’ll save time, optimize your revenue, and provide great service to your customers. (https://recurly.com/) provides a versatile subscription billing management platform to handle the entire subscriber lifecycle for market-leading brands worldwide. Growing subscription businesses such as Sling TV, BarkBox, Asana, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2010, Recurly has deployed subscription billing for thousands of companies across 42 countries.

Top keywords

subscription9×3.23%
recurly6×2.15%
subscriber6×2.15%
zendesk5×1.79%
billing4×1.43%

Frequently asked

Common questions about this comparison

Is Sailthru or Recurly for Support cheaper?

Both Sailthru and Recurly for Support offer paid plans only. Sailthru starts at Free to install; Recurly for Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Sailthru or Recurly for Support?

Recurly for Support has the higher average rating (5.0★ from 12 reviews) compared to Sailthru (4.0★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Sailthru or Recurly for Support?

Recurly for Support holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Sailthru or Recurly for Support?

Both apps are one-click installs from the Zendesk Marketplace. Recurly for Support has the deeper published review base (12 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Sailthru typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Recurly for Support typically suits early-stage and growth-mode teams based on its published review base (12 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Sailthru and Recurly for Support?

Migration support varies by app and category. Sailthru and Recurly for Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Sailthru" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Recurly for Support vs Sailthru

Recurly for Support

1. Listing metadata

2. Categories & rankings

Sailthru

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is Sailthru or Recurly for Support cheaper?

Which has better reviews, Sailthru or Recurly for Support?

Should I choose Sailthru or Recurly for Support?

Which is faster to set up, Sailthru or Recurly for Support?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Sailthru and Recurly for Support?

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