Sailthru is the #29 ranked crm and marketing app on Zendesk, with a 4.0 average rating from 5 reviews, with a free plan available, as of Sep 11, 2026.
Sailthru is a Zendesk Marketplace app by Nick Gundry. With a rating of 4.0★ from 5 reviews, it currently ranks #29 in the CRM and Marketing category.
AppRanks data: Sailthru ranks #29 in CRM and Marketing on Zendesk Marketplace, placing it in the top 13% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Sailthru is a well-rated Zendesk app with a limited review volume. It is listed in the CRM and Marketing category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Nick Gundry — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
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About Sailthru
How Sailthru works
The Sailthru Zendesk app is Sailthru’s official integration for Zendesk. The app is designed to provide valuable and actionable data from Sailthru to support agents when working with customers. The app synchronizes certain profile data in both directions between Sailthru and Zendesk. This allows support agents to interact with customers’ Sailthru profiles, while also allowing marketers to act on their statuses in Zendesk.
The app has the following features:
In-ticket user list membership and opt-out status management.
In-ticket Sailthru data on customer behavior (e.g. engagement, last open, signup time).
Profile data sync between Sailthru and Zendesk, with support for changing customer email addresses from within Zendesk (syncing the new email to Sailthru while leaving the rest of the user profile intact).
Set customers’ health to inform your Sailthru marketing strategy through a profile var.
Additionally, clients with Sailthru's Prediction Manager will have access to the following features:
Customer Value Scale: A representation of their Prediction Manager segment based on predictions of 30-day pageviews (for publishers) or 365-day revenue (for ecommerce).
High Value Customer Tagging: The Sailthru app will automatically tag high value customers based on Customer Value Score with a sailthru_highvalue label in Zendesk.
Screenshots
Category rankings
As of Sep 11, 2026- CRM and Marketing#29of 231Top 13%
- eComm and Payments#34of 207Top 17%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Sailthru doesn't have curated competitor matchups yet. Other tracked crm and marketing apps on Zendesk:
Where Sailthru stands in the CRM and Marketing category
Sailthru ranks #29 of 231 apps in the CRM and Marketing category, placing it in the top 13% of the listing.
Frequently asked questions
What is Sailthru?
Sailthru is an app for Zendesk. It currently holds a 4.0-star rating from 5 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the CRM and Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Nick Gundry.
Who uses Sailthru?
Sailthru is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the CRM and Marketing category on Zendesk.
Where does Sailthru rank on Zendesk?
Sailthru currently sits at position #29 in the CRM and Marketing category on Zendesk. That places it in the top 13% of 231 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.