Textline for Zendesk Support vs Advanced Search Plus

Create the best customer experience\n\nTextline is a business text messaging platform that empowers customer support teams by making it easy to send and respond to text messages. Brands like 1-800-Got-Junk, Tuft & Needle, Stuart Weitzman, TriMet, and Live Nation use Textline to communicate with customers in a way that is fast, convenient, efficient, and accessible from anywhere. Make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues.\n\n### Turn customer support from a cost center into a revenue center\n\nTextline offers the best tools for support workflow, team collaboration, and process automation. Your team can share one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously. Use features such as agent transfers, templated responses, scheduled messages, metrics, and more. Our seamless integration lets you use Textline natively within Zendesk Support. Initiate and respond to text messages using the top bar widget, channel integration, or ticket sidebar widget. All text conversations are automatically logged on customer tickets, while Zendesk contacts are saved in Textline’s address book.\n\n### Features include:\n\n* Shortcuts — Store templates for frequently used messages.\n* Transfer — Transfer text messages, similar to transferring phone calls.\n* Notifications — Receive desktop, email, and mobile alerts.\n* Auto Responses — Use automated greetings and away messages.\n* Whispers — Leave private notes for internal team discussions.\n* Metrics — Understand customer interactions and monitor team performance.\n* MMS — Send and receive photos, videos, and attachments.\n* Address Book — All Zendesk contacts sync into Textline.\n\n### Data Privacy and Security\n\nTextline accesses and processes the following Zendesk data to provide text messaging services:\n\n* Customer contact information (names, phone numbers, email addresses) - Used to identify contacts and enable text messaging communication\n* Ticket data and conversations - Used to log text message interactions and maintain conversation history within Zendesk tickets\n* Agent information (names, roles, groups) - Used to route messages and manage team collaboration features\n* Organization settings - Used to configure integration preferences and workflow automation\n\nAll data is transmitted securely using industry-standard encryption and stored on Textline's secure servers in compliance with applicable data protection regulations. Data is used solely to provide the text messaging service and improve user experience. Textline does not sell or share personal data with third parties for marketing purposes.\n\nFor complete details on data handling practices, please review our Privacy Policy.\n\nIf your team is ready to start texting, sign up for your free trial at https://textline.com

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus