LiveX AI Search vs SnapCall Visual AI

Empower your customers with exceptional content discovery using the LiveX AI Search and intelligent Chat, designed for Zendesk Help Center. Transform your Zendesk support with LiveX AI’s unique solution. Combining Gen-AI powered search with GPT-like AI chat, this integration offers seamless user experience, enhancing accuracy and interaction quality through intelligent conversational capabilities. Key Features of LiveX AI Search for Zendesk Help Center: Contextual Understanding: Our advanced AI analyzes user queries in real-time, providing highly relevant search results and personalized responses that adapt to the context of each interaction. Adaptive Learning: The system continuously learns from user interactions to refine search accuracy and improve response quality, ensuring that the support provided evolves with user needs and preferences. Seamless Zendesk Integration: Merges smoothly into your existing Zendesk ticketing systems and Help Center. Benefits for Zendesk Users: Meet Customers Where They Find Information: Leverage powerful search capabilities to help users find the information they need quickly and easily, right where they’re searching. More Relevant Information Than Traditional Keyword Matching: Enjoy more accurate and contextually relevant search results that go beyond simple keyword matching, enhancing the user’s experience. Instant Support Issue Resolution and Seamless Human Agent Interaction: Benefit from immediate issue resolution through intelligent AI chat, with smooth transitions to human agents for complex queries, ensuring efficient and effective support. Experience a New Era of Customer Support Contact us for a free trial today and revolutionize efficiency and customer satisfaction. Embrace the future of intelligent customer support now with LiveX AI, where cutting-edge technology meets positive user experience. Privacy Notice: LiveX AI is committed to protecting your privacy. For information about how we collect, use, and safeguard data, please review our Privacy Notice at https://api.copilot.livex.ai/api/v1/public/file/livex/livex-terms-conditions.html.

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here