Zignatures vs Split ‘n’ Close

Split ‘n’ Close — Let's you split a ticket off into a new one, when the content has become a separate issue. In addition, it allows you to explicitly close a ticket, with an explanation of why. A last feature is that it shows you quite clearly when an attached file is too big and is not being displayed and lets you download the original email with a single click. Split ticket Create a new ticket based on the contents of the current one. Automatically fills in from last comment, though you can edit. Choose comments from original ticket to add to the new one. (Premium Feature) Choose the assignee for the new ticket. (Premium Feature) Allows all custom fields to be filled in. (Premium Feature) Creates a note on both the old and new tickets to easily refer back and forth. Add attachments from either the ticket or the file system. (Premium Feature) Choose the requester for the new ticket. (Premium Feature) Can optionally add tag(s) to the new ticket. (Premium Feature) Indicate the group/agent to which the new ticket should be assigned. (Premium Feature) Add comment (public or private) to the parent ticket. Append all the CCs from the parent ticket to the child ticket. Use the same form as the parent ticket, if there is one. Define a default form (in settings) to always use for new tickets. (Premium Feature) Close ticket Add a comment as to why the ticket is being closed. Quick action. Allow administrator to disable this feature. (Premium Feature) Notify for large email attachments See clearly when a ticket has a file attachment that is too large Single click to download the original email with the file to your desktop SmallCubed, Inc. does not have access to nor store any data at all about users of the RedminePro plugin. The only information that is ever sent from the plugin to SmallCubed is a small set of usage data about which features are used. That information contains an IP address, an anonymized UUID, and the actual subdomain of the Zendesk application to be able to see how many users are using the product. No external code is used for this usage data transfer. Latest Changes: (version 3.0.11) Fix – Fixes issue where comments are not added correctly when suppress callout is set. Latest Changes: (version 3.0.10) Fix – Fixes issue where comments are not added in the proper order. Latest Changes: (version 3.0.9) Fix – Fixes issue where chats could not be added as comments. Fix – Fixes usage calls. Latest Changes: (version 3.0.8) New – Add ability to make the customized additional text on parent tickets always public. Latest Changes: (version 3.0.7) New – Add feature to allow for a customized additional text on parent and child split tickets. Latest Changes: (version 3.0.6) Change – Logging to determine why requester is sometimes set incorrectly. Latest Changes: (version 3.0.5) Fix – If the localStorage is unavailable (i.e. Prevent Third Party Cookies), the Split Ticket button was being disabled. Latest Changes: (version 3.0.4) Fix – Fixes issue where the reference to the parent ticket isn't made in Free version. Change - Add usage tracking for when a user splits a ticket. See our terms here. Latest Changes: (version 3.0.3) Fix – Adds a fix for a display issue when there where no custom fields and assignee was visible. Latest Changes: (version 3.0.2) New – Add ability to make all added comments private to avoid sending emails. New – Add setting to set assignee to group of current assignee if none specified. Fix – Check selected comments when dialog is reopened. Fix – Fixes corrupt attachments. Change – Reorder the settings to be a bit more organized. Change – Add a Premium feature indicator for the settings. Changes for version 3.0.1: New – Split the functionality of the app into Free & Premium features. New – Add the ability to bring comments from the original ticket over to the new one. Choose between, None, Choose…, All, or Public comments. New – Assign different requester to split ticket. Fix – Fix issue when the ticket assignee was invalid. Fix – Fix issue where the app was not correctly resized. Fix – Fix issue where the assignee value was invalid. Change – Reorganize the app layout to be more consistent & coherent. Change – Remove the ability to not close ticket if a required field is not filled in. Change - Remove custom fields id setting. This has been selected from the actual custom fields for the form for a while. Changes for version 2.0.12: Fix – Fixes issue where a split message was not copying the recipient of the original message. Changes for version 2.0.11: Fix – Fixes issue where the Attachments window wouldn't show properly. Changes for version 2.0.10: Fix – Removes CORS compatibility for the attachment uploads again as advised by Zendesk. Fix – The link for downloading large email attachments has been fixed to use the proper domain. Change – The app can now only be installed once per Zendesk domain. See the entire version history here.

Zignatures is a powerful Zendesk Support app that lives in the ticket sidebar—both for new and existing tickets—and automatically injects a custom signature when a ticket is submitted. Overview With Zignatures, Admins can easily create intelligent, branded signatures with a fully customized look and feel. Signatures can be simple text, enhanced with Zendesk-supported HTML, or completely tailored using Zendesk Dynamic Content and Liquid Syntax. This flexibility allows you to insert virtually any HTML code, including advanced IF-ELSE conditions, to adapt signatures dynamically. Zignatures also empowers Zendesk Support Agents by giving them visibility and control over how signatures behave. When enabled, agents can view the app and choose whether to apply or toggle a signature depending on the context of each ticket. Look & Feel Popular use cases include: Dynamic signatures that pull data from tickets or users (e.g., displaying the ticket group name in the signature) Multi-brand support, with different signatures for each brand Conditional exclusions, such as omitting signatures for SMS, internal notes, or other specific channels (e.g., skip signatures in SMS replies) Advanced branding needs, including custom colors, fonts, layouts, and more Your Marketing and Branding teams can get creative, using Zignatures’ customization capabilities to promote products, highlight services, or simply spread positive vibes through every interaction. Privacy & Data Use: Zignatures runs entirely within the Zendesk Application Framework and does not transmit, store, or share any data outside of your Zendesk instance. No customer or ticket data is accessed beyond what is required to generate signatures, and no data is sent to external servers. The app has also passed additional security and privacy verifications for multiple customers.