Side-by-side comparison · 24 data points
| Merge Tickets | Pendo Feedback | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Merge Tickets | Pendo Feedback |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.0 ★ |
| Total reviews | ★ 15 | 4 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
Based on the data on this page, Merge Tickets is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Pendo Feedback's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Merge Tickets at Free, Pendo Feedback at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Merge Tickets; mid-market and enterprise support teams with specific feature requirements should evaluate both — Pendo Feedback's 4-review base may include the workflow context that matches your specific use case better than Merge Tickets's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Merge Tickets audit • Pendo Feedback audit
Both Merge Tickets and Pendo Feedback offer paid plans only. Merge Tickets starts at Free; Pendo Feedback starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Merge Tickets has the higher average rating (5.0★ from 15 reviews) compared to Pendo Feedback (4.0★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Merge Tickets holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Merge Tickets has the deeper published review base (15 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Merge Tickets typically suits early-stage and growth-mode teams based on its published review base (15 reviews). Pendo Feedback typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Merge Tickets and Pendo Feedback both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Pendo Feedback" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
