Clone System Fields vs Linked Ticket

Easily Clone System Fields The Clone System Fields allows you to quickly and accurately duplicate Zendesk system fields that cannot be cloned from the native clone tool in Zendesk fields. Cloning system fields has broad applications: Since forms are not reactive to the Groups field, using a cloned version allows you to create group-reactive forms. A cloned Priority field can be used to set priorities related to projects or deadlines secondary to the ticket priority. Combining this with other apps, such as SweetHawk’s Hide Ticket Fields app or TurboAgent’s Group Field Sync app (coming soon) allows additional flexibility. By cloning system fields, you can maintain consistency in your data while tailoring fields to meet specific needs. This functionality can help streamline your workflows, enhance data organization, and improve overall efficiency in managing your Zendesk environment.

The Zendesk Support Linked Ticket app enables you to create a child ticket from an existing parent ticket and link the two tickets together. This is particularly useful when you need to have two separate conversations around the same issue. For example, a customer reaches out to you about an issue and you need to loop in a third party to resolve the issue. With the Linked Ticket app, you can create a child ticket from the ticket your customer submitted to start a conversation with the third party. This way the third party will not have access to your customer's information but both tickets are linked in the agent's view. By enabling this app, you agree to the Built by Zendesk Terms of Use.