Our official Automated QA integration for Zendesk. Maestro QA makes Automated QA / QM software powered by AI for modern support teams. Our integration with Zendesk lets teams automatically analyze agent tickets for insights leveraging AI classifiers to reflect their business needs, identify areas for agent coaching and report on quality of the agent support through a custom KPI dash with comprehensive conversation insights and analytics. Etsy, Mailchimp, Peloton, and more use Maestro QA for Automated QA (quality assurance), QM (quality management) purpose to improve agent performance and enable amazing customer experiences through quality support experience - and get results. Our Automated QA (Quality Assurance) App enables you to: Automate customized agent QA/QM scorecards and metrics Grade agent tickets with a side-by-side QA scorecard view Turn your agent QA score into a trusted KPI to reveal agent performance and AI powered conversation insights Identify training gaps for agent coaching opportunities through metrics generated by AI Drive agent coaching, learning, development, and retention Improve key metrics through Automated QA/QM conversation insights and agent coaching sessions Agent support teams and quality assurance (QA) / quality management (QM) leaders love to leverage Maestro QA to understand agent performance, find coaching opportunities and enable exceptional customer experiences. By making my QA / QM process more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using Maestro QA our average QA / QM score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those QA / QM score increases if I was still spending a day a week pulling reports and managing my team's daily tasks. Sarah, CX Quality Manager Maestro QA allows for seamless grading and grades sitting side-by-side in addition to allowing the agent to see the scorecard right within the review. Agents feel more empowered to resolve on their own. Eric Komo, Leadpages, Technical Trainer Want to know more about how quality teams use our quality assurance (QA) / quality management (QM) tool to empower their agents to provide higher quality services by getting the quality of their work graded and improved via agent coaching? View our customer case studies. Have questions for our team? Email us directly at
[email protected] or visit www.maestroqa.com to chat with us to explore your quality assurance (QA) / quality management (QM) needs by evaluating quality of the agent support service, filling those gaps through agent coaching sessions. Learn more Request a demo of the full MaestroQA experience Privacy policy — learn how we handle and protect your data
