Maestro QA Auto Quality Assurance vs AI Ticket Tagging by My AskAI

Our official Automated QA integration for Zendesk. Maestro QA makes Automated QA / QM software powered by AI for modern support teams. Our integration with Zendesk lets teams automatically analyze agent tickets for insights leveraging AI classifiers to reflect their business needs, identify areas for agent coaching and report on quality of the agent support through a custom KPI dash with comprehensive conversation insights and analytics. Etsy, Mailchimp, Peloton, and more use Maestro QA for Automated QA (quality assurance), QM (quality management) purpose to improve agent performance and enable amazing customer experiences through quality support experience - and get results. Our Automated QA (Quality Assurance) App enables you to: Automate customized agent QA/QM scorecards and metrics Grade agent tickets with a side-by-side QA scorecard view Turn your agent QA score into a trusted KPI to reveal agent performance and AI powered conversation insights Identify training gaps for agent coaching opportunities through metrics generated by AI Drive agent coaching, learning, development, and retention Improve key metrics through Automated QA/QM conversation insights and agent coaching sessions Agent support teams and quality assurance (QA) / quality management (QM) leaders love to leverage Maestro QA to understand agent performance, find coaching opportunities and enable exceptional customer experiences. By making my QA / QM process more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using Maestro QA our average QA / QM score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those QA / QM score increases if I was still spending a day a week pulling reports and managing my team's daily tasks. Sarah, CX Quality Manager Maestro QA allows for seamless grading and grades sitting side-by-side in addition to allowing the agent to see the scorecard right within the review. Agents feel more empowered to resolve on their own. Eric Komo, Leadpages, Technical Trainer Want to know more about how quality teams use our quality assurance (QA) / quality management (QM) tool to empower their agents to provide higher quality services by getting the quality of their work graded and improved via agent coaching? View our customer case studies. Have questions for our team? Email us directly at [email protected] or visit www.maestroqa.com to chat with us to explore your quality assurance (QA) / quality management (QM) needs by evaluating quality of the agent support service, filling those gaps through agent coaching sessions. Learn more Request a demo of the full MaestroQA experience Privacy policy — learn how we handle and protect your data

My AskAI provides accurate and affordable AI-powered automatic tagging for your Zendesk tickets. We're one of the most cost effective AI support agent solutions available. Pay one simple price — $0.05 per tag per ticket. Automatically tag all new tickets 24/7 using the latest AI models. It's more accurate than human agents and much more consistent. Say goodbye to data blindspots. Say goodbye to manual tagging Save time and money, set up intelligent triage, and allow your CS team to spend more time on customer success and high-value customers (and less time tagging or classifying tickets!) Works with 100+ languages including Spanish, German, French, and Italian Works with your existing custom fields or just the ticket tags field How does it work? You tell us what custom fields and tags you use, and tell us when each tag should be applied, e.g. "PayPal Issues" is for any conversations where the user has a PayPal issue Your new AI-tagger/classifier gets to work on all new tickets to tag, classify and categorise according to your existing tag, label or custom fields structure My AskAI uses the latest AI models to power this You can also use this to create sentiment scores for your conversations How do I get started? Sign up and create your My AskAI account Connect to your Zendesk account Watch your tickets get automatically tagged See our full Zendesk setup help docs. How much does it cost? $0.05 for each tag for each ticket e.g. 2 tags applied on 1 ticket = $0.10. Volume discounts available It’ll be saving you money in no time. Bonus: Add an AI agent to your Zendesk workspace My AskAI also offers additional Zendesk apps from the marketplace for automating your customer service. Deflect up to 75% of your support tickets using an AI agent Works with live chat (Zendesk Messaging) Automatically reply to customers in under 10 seconds Key My AskAI Features Knowledge Improvement Studio: Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more. Integrate Customer Data APIs: Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses. Automated Actions and Tasks: Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more. Sync Knowledge Sources and Websites: Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically. Multilingual and Localization: Get AI responses in 95+ languages with automatic language detection and localization. Analytics and Insights: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions Alerting and Monitoring: Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues. Slack + Microsoft Teams Integrations (Internal Mode): As an internal chatbot for your employees (in Slack or Teams) 👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away... See our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy