Ticket Deleter vs Advanced Search Plus

Are you also struggling to delete Solved and Closed tickets to reduce your storage on Zendesk and comply with your local ticket deletion policy? To comply with regulation, companies are required to remove ticket data that is no longer needed. Manually deleting them would take multiple weeks for almost every company - and that every month! The Ticket Deleter app will help you do this quickly with a few clicks. Benefits of using Ticket Deleter App: * Comply with GDPR regulation on deleting old ticket data without busting your budget * Save costs on ticket storage on Zendesk. How It Works Using the Ticket Deleter app is super easy - here's how it works: 🗑️ Filter tickets by status (e.g. Solved and Closed Tickets), date range and tags that you want to delete 💡 By default, the app will perform a soft delete on selected tickets. Once tickets are soft-deleted, you have a 30-day window to restore if they were accidentally deleted. After 30 days the soft-deleted tickets will automatically be deleted permanently. 🔥 New permanent delete feature. This setting will empower users to permanently delete tickets without the need to wait for the 30-day period. ❗️ (NEW) A more CUSTOMIZED tag filtering. You can now filter using compound tags. Use ! to negate a tag when searching for tickets. For more detailed information on how to use the ticket deleter app, please refer here. Features Deletes tickets that were Solved and/or Closed in the period you define Filter tickets based on date and tags Saves you hours every month by deleting old tickets quickly, ensuring you stay GDPR compliant Installation & setup within 1 minute or less We have developed the Ticket Deleter app for our own customer support as we had over 5000 old closed tickets that were subject to be deleted. For the first few hundred, we tried to delete them manually, but it took hours and hours. Moreover, knowing that we have to constantly do that every month already caused us a headache. Hence, we decided to create an app to help with the deletion, ensuring GDPR compliance in the process. For any feedback on how to improve the app, please email [email protected]

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus