Multiple JIRA Instance By IntegrateCloud
IntegrateCloud creates a seamless workflow between Zendesk Support tickets and Jira issues and unites your support and engineering teams.Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer's experience and get updates on the issue's resolution—all from within Zendesk Link one or more Zendesk tickets to existing Jira issues. Create a new Jira issue from within Zendesk with all the info your engineering team needs. Notify a Jira user through a comment in Zendesk. Tags from Zendesk to Jira are shared allowing you to power your workflows. JIRA Integration App by IntegrateCloud allows the users to create JIRA Issues right inside the Zendesk form.It also allows you to link existing Zendesk tickets to an existing JIRA Issues. Zendesk - Multiple JIRA app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to JIRA and from JIRA to Zendesk .syncing of comments from Zendesk to JIRA and JIRA to Zendesk will help you alot in increasing the productivity of your team. Zendesk - The Zendesk JIRA app by IntegrateCloud is easy to setup and use.The Zendesk -Multiple JIRA app provides huge number of features in the app like Create New JIRA Issue, Link Existing JIRA Issue, Notify linked JIRA Issues ** Create JIRA Issue ** When clicked on the Create Issue button it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App. Link Existing JIRA Issues The Link button in the Zendesk-JIRA app allows the support agent to link an existing JIRA Workitem # to the current Zendesk ticket. Zendesk - JIRA app allows the user to create or link multiple JIRA Issues to one Zendesk ticket. ** Notify linked JIRA Issues ** This button allows the user to send notifications to the JIRA team which would show up as comments in JIRA. Syncing of Comments and Status In the Zendesk-JIRA Integration app Syncing lets you enable the syncing of comments,status and attachments from JIRA to Zendesk and syncing of comments from Zendesk to JIRA instantly. Note: The Zendesk JIRA integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-multiple-jira-instances-integration/zendesk-multiple-jira-instance-integration THIS APP SUPPORTS MULTIPLE JIRA INSTANCES With single Zendesk instances.
Top keywords
- jira36×8.24%
- zendesk24×5.49%
- issues9×2.06%
- jira issues9×2.06%
- issue8×1.83%
- link8×1.83%
- allows6×1.37%
- comments6×1.37%
- existing6×1.37%
- integratecloud6×1.37%
- support6×1.37%
- syncing6×1.37%
Macros Reporting and Management
Manage, audit, and improve your Zendesk macros Macros Reporting and Management gives Zendesk admins and CX leaders one place to understand macro performance, organize large macro libraries, track changes, and safely recover from mistakes. Turn reporting insights into action without relying on spreadsheets, one-by-one edits, or custom scripts. Manage your macro library at scale With Macros Management, you can: Find and organize macros quickly across brands, groups, categories, status, usage, labels, and other attributes. Bulk edit macros to update titles, access, status, and multiple macro actions in one controlled flow. Bulk reorder macros across multiple pages, with filters applied, instead of rearranging macros one at a time. Save the current table setup as custom views, or use predefined views to find unused, low-impact, outdated, or recently changed macros. See exactly when each macro was last used. Use custom labels to mark macros for review, cleanup, approval, or deprecation. Activate, deactivate, label, delete, and update macros in bulk. Export macros for audits, cleanup projects, backups, or large-scale reviews. Keep deleted macros visible for review instead of losing their context immediately. Track every change with macro history See how each macro has changed over time with a clear, readable history. Review when a macro was created, updated, reordered, deleted, restored, or rolled back. See who made the change and whether it came from Zendesk or Macros Reporting and Management. Compare changes to comments, tags, ticket fields, access rules, status, and other macro actions. Add an optional reason when making changes through the app. Keep a reliable audit trail for governance, troubleshooting, and internal reviews. Recover deleted macros and roll back changes Fix mistakes without losing visibility into what happened. Restore a deleted macro as a new Zendesk macro, with validation and a preview before anything is created. Navigate between the original deleted macro and its restored copies. Roll back an existing macro to any earlier version while keeping the same Zendesk macro ID. Preview the exact changes before rollback, including comments, tags, ticket fields, title, access, and active state. Preserve the full history chain — rollback creates a new latest version instead of removing newer history. Built-in safety checks prevent stale updates, duplicate submissions, invalid references, and unsafe retries. Understand macro performance and adoption Use detailed reporting to identify productivity gaps and improve how agents work with macros. Discover usage trends and adoption patterns across teams and agents. Spot cherry-picking and identify knowledge gaps through agent-level macro usage. Find unused or underused macros and prioritize cleanup. Identify high-impact macros that need attention based on One-Touch Rate and Satisfaction Rate. Drill into individual macros to understand their performance in more detail. Connect reporting data directly to management actions. Macros Management, macro history, deleted-macro recovery, and rollback are available as part of the Pro plan. Reporting capabilities are available on other paid plans; advanced management and versioning features require Pro. Getting started Start with a free 14-day trial. No credit card required. Cancel by uninstalling the app. Get 50% off your first month. Restrict access to specific Zendesk groups or roles (see how here). Macros Reporting and Management uses pay-as-you-go billing. Pricing details: https://pythia.cc/pricing/report Privacy Policy | Terms of Service
