Attachment Storage Offload vs GitHub by TissueApp

Attachment Storage Offload helps Zendesk teams eliminate storage overage charges by automatically moving ticket attachments to cheaper, secure external storage — without changing how agents work. As your Zendesk grows, so do attachment costs. Images, PDFs, videos, logs, and customer-uploaded files quickly eat up your included storage and trigger Zendesk's costly 25GB excess storage blocks. Deleting attachments isn’t practical, and manual cleanup is time-consuming. This app solves the problem automatically. Attachments are seamlessly offloaded to your preferred storage (such as AWS S3, Google Cloud, Azure, or our fully managed storage option). Inside Zendesk, agents still access everything through a clean sidebar app, exactly like before. No disruptions. No workflow changes. Just instant, ongoing savings. Who this app is for High-volume Zendesk support teams E-commerce & retail brands handling customer photos, return labels or receipts SaaS / IT teams processing logs or diagnostic files Enterprises needing control over data residency and compliance Anyone hitting Zendesk’s storage limits or paying for unnecessary storage blocks 🚀 Key Benefits 💰 Cut storage costs by 70–90% Stop paying for 25 GB blocks you don’t need. Use our low-cost cloud storage, or your own, and pay only for what you actually store. 🔄 Zero workflow changes Agents access offloaded attachments through a sidebar, just like native Zendesk attachments. ⚡ Faster Zendesk performance Removing heavy attachments improves ticket load times and overall workspace responsiveness. 🔐 Secure by default All data is encrypted in transit and at rest. Use your own cloud storage for full control if needed. 🛠 Fully automated Choose rules based on ticket age, file size, type, or custom logic. Offloading runs continuously in the background. 🌍 Use any storage location Fully managed storage (quickest setup) AWS S3 Google Cloud Azure Blob Storage SharePoint SFTP Custom storage options 📦 First 3 GB free Start reducing your Zendesk storage immediately with no risk and no credit card needed. 🔒 Security & Compliance Security is built in from day one: All files are encrypted in transit (HTTPS) All storage destinations support encryption at rest No attachments are viewable by anyone except your Zendesk agents Option to use your own private cloud storage for full control Sidebar access protected through API token Supports customer-configured deletion & retention rules Find more documentation at https://eh7p.com/zd-offload-docs/ or reach out for a chat at [email protected] Read our blog and case studies at https://eh7p.com/zd-offload/blog Learn more and get started today at https://eh7p.com/zd-offload/

TissueApp for GitHub Seamless Zendesk – GitHub Integration TissueApp is a reliable, two-way Zendesk–GitHub integration that eliminates the headaches of managing tickets and issues across separate platforms. Whether your help desk team works in Zendesk or your developers and engineers prefer GitHub, TissueApp synchronizes tickets, GitHub issues, pull requests, and comments in real time to keep everyone aligned. Key Benefits Two-Way Sync: Updates in GitHub—including issue tracking, pull requests, and commit comments—appear instantly in Zendesk. Likewise, when your support agents add private or public comments in Zendesk, those updates are automatically reflected in GitHub. Full Privacy: We never store your repository data or read your code. TissueApp simply acts as a secure, real-time synchronization layer between Zendesk and GitHub—respecting your data and code confidentiality every step of the way. Streamlined Collaboration: Help desk agents can see all relevant GitHub issue details (status, assignees, labels, pull request links) right in Zendesk, while developers can see the original ticket context in GitHub without needing extra Zendesk licenses. Faster Escalations: Tired of juggling multiple systems or copy-pasting issue updates? TissueApp's escalation process lets you file a GitHub issue from a Zendesk ticket in a few clicks, complete with all relevant attachments and notes. Unlimited Repositories & Advanced Settings: Connect as many GitHub repos as you need, set custom sync rules, and configure your workflow to match your team's existing processes—ideal for both small businesses and enterprise-level DevOps teams. How It Works Install & Configure: Add TissueApp to your Zendesk account and link your GitHub organization or repository. Map Fields: Decide which fields, labels, or statuses you want to keep in sync, including private comments or attachments. Collaborate Seamlessly: Your support staff stays in Zendesk, logging customer issues and updates. Your developers remain in GitHub, working on issues and pull requests. TissueApp ensures both platforms are always up to date. Why TissueApp? Centralized Visibility: Keep everyone on the same page: Customer Support sees real-time DevOps updates, while Engineering sees the problem details and technical support context. Save Time & Resources: Eliminate double entry and cut down on status update emails or Slack messages. TissueApp handles the entire sync workflow behind the scenes. Reliable & Secure: We built TissueApp to ensure your data and code stay private. No advanced technical overhead required—just configure and go. Plans for Every Team Starter ($30/mo): Two-way sync, unlimited repositories, advanced settings, priority support. Business ($25/mo billed annually): Everything in Starter plus custom integrations. Enterprise (Custom): Tailored for large SaaS or DevOps teams needing specialized features. Join over 5,000 support agents and developers who have simplified their Zendesk–GitHub collaboration with TissueApp. Try a demo today and see how TissueApp helps your team resolve issues faster, keep customer support in sync with engineering, and deliver a seamless technical support experience. for more information, please visit our website at https://www.tissueapp.com/GitHub