Side-by-side comparison · 24 data points
| Cresta Help Chat | Zendesk Chat | |
|---|---|---|
| Tagline | — | — |
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Cresta Help Chat | Zendesk Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.0 ★ |
| Total reviews | 15 | ★ 27 |
| Active installs | 10,000+ | 10,000+ |
| Free plan | — | — |
Based on the data on this page, Cresta Help Chat is the stronger choice for most WordPress Plugin Directory site owners — 5.0★ vs Zendesk Chat's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Recommended by size: small/early-stage site owners who need fast install and low risk should default to Cresta Help Chat; mid-market and enterprise site owners with specific feature requirements should evaluate both — Zendesk Chat's 27-review base may include the workflow context that matches your specific use case better than Cresta Help Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Cresta Help Chat audit • Zendesk Chat audit
| Keyword | Cresta Help Chat | Zendesk Chat |
|---|---|---|
| contact | #317 | Not ranked |
| chat bot | Not ranked | #534 |
| survey | Not ranked | #693 |
Cresta Help Chat has the higher average rating (5.0★ from 15 reviews) compared to Zendesk Chat (4.0★ from 27 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Cresta Help Chat holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the WordPress Plugin Directory. Zendesk Chat has the deeper published review base (27 vs 15), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Cresta Help Chat typically suits early-stage and growth-mode teams based on its published review base (15 reviews). Zendesk Chat typically suits early-stage and growth-mode teams based on its published review base (27 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Cresta Help Chat and Zendesk Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cresta Help Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
