Ochatbot – AI Chatbot for eCommerce & Support vs Yapdesk Live Chat – Free Chat Widget & Pro AI Chatbot

What is Ochatbot? Ochatbot is an AI chatbot that can be used as an eCommerce chatbot, Support chatbot, and a LeadBot. Created in 2017, Ochatbot’s unique technology uses generative AI similar to ChatGPT and Scripted Natural Language Processing (NLP) AI to generate human-like textual conversations that focus on customer service, support, and engagement. Easy Setup No coding is required! Simply install the Ochatbot plugin, then Ochatbot crawls your WordPress site content and imports WooCommerce data directly into Ochatbot’s generative AI brain. You now have a working chatbot that can answer support and or product questions and for eCommerce applications can recommend products. Fine-tune your visitor’s experiences with tailored responses for common customer questions, product inquiries, personalized recommendations, promotional offerings, lead generation, custom product finder, optional live chat, surveys, and more. When Customers Engage with Ochatbot: 20% to 40% increase in revenue By quickly overcoming customer buying obstacles and assisting them to the right product your Woocommerce store will see a lift in sales and average order value when shoppers engage with Ochatbot. eCommerce features include: Abandoned cart recovery Product upsells and cross-sells Feature product images, videos, and text Add-to-cart shopping directly from the chatbot window. 5%-35% lift in Average Order Value (AOV) Ochatbot recommends products to purchase upselling and cross-selling. This increases the average order value of a purchase 25%-45% reduction in customer support tickets. Help customers immediately with 24/7 customer support, reducing support times and building customer satisfaction. Ochatbot sources its answers from your website content, FAQs, and other documents such as customer support training documents. Create question-and-answer sessions to narrow down a specific question to provide the right answer. Ochatbot handles the #1 eCommerce question, “Where’s my order?” and other repetitive queries with ease, freeing up valuable time for your support team to focus on customers who require more personalized assistance. We Guarantee a Positive ROI or We Work for Free That’s right! We are so confident that Ochatbot will increase your sales, AOV, and reduce your support tickets that we provide a Guarantee with our Pro and Enterprise plans. Learn More HOW DOES OCHATBOT WORK? Ochatbot’s AI uses Ometrics’ proprietary Scripted NLP AI and Generative AI to create natural-sounding answers to user questions. The AI first engages the customers with questions to determine the best way to respond. This can often be broken down into these use cases: User wants… to look for an exact product to look for a product for a particular use to ask additional questions to determine the best product fit to look for customer support or service to look for order status and tracking. to inquire about something that needs legally accurate responses, such as FDA-approved products, medical questions, warranties, etc. to switch to live chat. If a support person is not available, Ochatbot sends in a ticket. receive a quote and go through qualifying questions. Ochatbot then sends the lead as an email or to the ticketing system. After the Engagement question is defined, the AI will either respond with a scripted or generative response. The generative response is only from the data gathered from the site and the documents provided. Each week a report is sent to you with the top KPIs such as: Page Engagement: See what pages receive the most chatbot inquiries, so you can improve page conversion rate. Top Button Clicks: Gain additional insights about customer interests by tracking their button clicks within Ochatbot. Total number of sales generated by Ochatbot, number of support tickets, and more. FEATURES Generative AI Ometrics proprietary generative AI technology creates unique and relevant responses to user inquiries. When installed it instantly ingests all the content and product data on your site so customers can ask questions and get answers. Similar to ChatGPT, Ometrics’ proprietary generative AI technology is designed for website visitors asking questions about your business. Scripted NLP AI Create AI intents and simple rule-based conversational flows using Ochatbot’s Scripted Natural Language Processing AI. Our intuitive drag-and-drop interface allows you to visually create predetermined responses that are non-changeable and legally accurate. Additionally, this scripted, intent-based system allows you to direct users toward specific products and services, as well as build qualifying lead forms and surveys. Awesome Support We are not satisfied unless you are. So don’t hesitate to contact us for questions. Abandoned Cart Alert customers of abandoned items in the cart and incomplete checkouts. Order Status Answer customers’ #1 question: “Where’s my order?” with order status and tracking. Ochatbot Requires No Programming Ochatbot’s easy, no-code setup allows the AI to learn everything it needs upon installation. Natural Language Processing Ometrics’ unique NLP AI allows for natural topic switching amongst predetermined responses. Seamlessly switch from Scripted NLP AI to Generative AI to control the response you need. Ochatbot Reporting Provides Marketing Insights Identify key obstacles that are getting in the way of your customers making a purchase. From site bugs and confusing purchase processes to shopping behavior metrics and more. The Ochatbot Engagement Question Module Ochatbot allows you to create any type of branching conversation you may have with your customers to answer their questions and get around sales obstacles to purchase quickly. Page Targeting Engage visitors with the right questions at the right time in their sales journey. Connect Your Apps and Automate Workflows Connect to 1000s of CRM and email systems with a Zapier connection. 9 Bonus Engagement Tools Live Chat, LeadBot, Exit Popups, Mobile Banners, Lead & Offer Sliders, and more. Pro and Enterprise Plans are Guaranteed Let us take care of everything for you with our Pro plan. We build, customize, and maintain your AI chatbot. We’re so confident in Ochatbot that we Guarantee a positive ROI or we work for free. Usage If you already have an account at Ometrics, just activate the plugin, connect to your Ometrics account on the Settings > Ochatbot - AI Chatbot for eCommerce & Support page, and your Ochatbot will appear on your site. You can create your free account at Ometrics.com. Create your Ochatbot and adjust your configuration at Ometrics.com.

Yapdesk Live Chat adds a free live chat widget and visitor messaging to WordPress websites. Connect your site to the hosted Yapdesk dashboard, chat with visitors, collect messages when your team is away, and manage customer support from one inbox. The free Yapdesk plan includes core live chat and message mode with Yapdesk branding. AI chatbot features, ChatGPT-powered support replies, hybrid AI plus human support, and AI training settings are Pro AI features. Use Yapdesk to: Add a free live chat widget to WordPress without a payment method. Let visitors start a live chat or leave a message when no agent is available. Manage customer conversations and ticket follow-ups from the Yapdesk dashboard. Use the chat widget on business websites, service websites, landing pages, and WooCommerce storefronts. Switch between live agent chat, message/ticket mode, and chat off. Customize the chat title, launcher text, button text, color, mobile launcher, and ticket notification email. Upgrade to Pro plans for branding removal, visitor typing preview, schedules, more agents, and Pro AI. Use Pro AI for AI chatbot mode, ChatGPT-powered replies, hybrid AI handoff, and AI support automation. Train the Pro AI support agent with your business notes, website details, and knowledge base. Free live chat for WordPress The free plan is for WordPress site owners who need a simple live support widget, customer messaging, and a hosted inbox without a full help desk setup. Visitors can ask questions from your website chat widget, and your team can reply from Yapdesk. Pro AI chatbot and ChatGPT support agent On Pro AI plans, Yapdesk can act as an AI chatbot, WordPress AI assistant, website chatbot, AI support agent, GPT chatbot, or ChatGPT-powered customer support assistant. AI replies are Pro AI features and are managed through the hosted Yapdesk dashboard. Pro AI is useful for automated support, AI customer service, common visitor questions, hybrid AI plus human support, and support workflows where the AI assistant helps first and a human agent can take over. WooCommerce live chat and storefront support Yapdesk can load on WooCommerce storefronts, product pages, checkout pages, and other WordPress pages where customers may need help. Use it as a WooCommerce live chat widget or customer support chat for product questions, shipping questions, quote requests, and general customer service. Pro AI can add AI chatbot support for approved business and website information. External Service Disclosure This plugin connects to the Yapdesk hosted service at https://app.yapdesk.com when you connect your WordPress site to a Yapdesk account. The Yapdesk service is used to provide the hosted dashboard, live inbox, notifications, tickets, billing, and optional Pro AI features. When connected, the plugin may send the following data to Yapdesk: Website domain and site name during account connection. Site public key and site secret key for secure site connection. Visitor chat messages, ticket messages, visitor email if entered, visitor token, page URL, and conversation status. Widget settings such as title, color, launcher label, availability mode, ticket notification email, branding text, and optional AI knowledge settings. A Yapdesk account is required to use hosted live chat features. The free plan does not require a payment method. Pro plans are optional and are used only for extra features such as branding removal, additional agents, visitor typing preview, schedules, and AI. Yapdesk service pages: Terms of Service: https://yapdesk.com/terms Privacy Policy: https://yapdesk.com/privacy Dashboard: https://app.yapdesk.com