AI Chat App – Live Agent Handover, Help Docs, vs Wow Chat for Woo – Chatbot, Product Finder, FAQ & Search for WooCommerce

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Shoppers who can’t find what they want leave. Wow Chat for Woo gives your WooCommerce store a chatbot, a guided product finder, an FAQ system and instant product search — all running on your own server, with no account to create and no monthly bill. This is not a hosted chat service with a WordPress wrapper around it. There is no signup, no external dashboard, and no per-message pricing. Activate the plugin, spend a few minutes in the settings, and shoppers get answers backed by your real catalog — with product cards they can add to the cart without leaving the conversation. Why merchants choose it Nothing to sign up for. No account, no API key, no trial clock. Install, configure, done. No monthly fees. Everything on this page is free — no message caps, no seat limits, no upgrade wall in the middle of a conversation. It knows your catalog. Chat replies and search results come from your own products, with image, price, stock state and a working add-to-cart button. Private by architecture. Shopper messages, search queries and analytics stay in your own WordPress database. The plugin does not phone home. The single optional exception — the AI FAQ Generator — is described below, and it does nothing until you enter your own key. Chatbot and product finder Choose the shape that suits your store: a floating bubble, a slide-in drawer, or an immersive full-screen finder. Answers come from FAQ entries you write. When nothing matches, the chat searches your catalog and replies with matching products instead of a dead end. Product cards show your WooCommerce image, price and stock state, and add to the cart silently so shoppers stay in the conversation. Variable and external products show WooCommerce’s own button text (“Select options”, “Read more”) and link through correctly. Opening suggestions — quick-reply starters you curate — give shoppers something to tap instead of a blank prompt. The launcher is yours to style: custom label, an icon or no icon at all, and colors that match your theme. You decide how many product cards an answer may show (1 to 8). Instant product search Results appear as the shopper types, with no page reload. Backed by a dedicated product index and a MySQL FULLTEXT ranker that understands word forms (a search for “boots” also matches “boot”), matches SKUs exactly, favours products whose title contains what was typed, and gives in-stock and recently updated products a lift. The search dictionary is built from your own catalog — your categories, tags, brands and attributes — so it speaks your store’s vocabulary rather than a generic word list. It can optionally take over your theme’s default search box, so every search on the site uses it. Place it anywhere with the Wow Search block or the [wow_chat_for_woo_search] shortcode. FAQ system Write an FAQ entry once — a few trigger phrases and the answer — and the chat handles shoppers who ask the same thing a dozen different ways. Attach products, categories, tags, brands, on-sale items or featured items to any entry, and matching answers show those products as cards. Everything is stored on your own site and works with no third-party service. AI FAQ Generator (optional) Draft a batch of FAQ entries from your catalog using your own OpenAI API key, review them in a grid, edit anything you want, and publish only the ones you like. Requests go from your server straight to OpenAI with your key. Nothing is routed through us — we never see your key, your catalog or your drafts. This is the only feature that contacts a third party, and it does nothing until you enter a key. Leave it blank and the plugin stays entirely local. Recommendation widgets Recently viewed — bring shoppers back to products they already looked at. Related products and Frequently bought together — surface the next thing to buy on product pages. Analytics that stay on your site Conversations, answered rate, top shopper questions, top search queries and product clicks — collected locally and shown on the plugin dashboard. There is no external analytics service, and nothing leaves your database. Blocks, shortcode and developer hooks Four blocks — Wow Search, Wow Recently Viewed, Wow Related Products, Wow Frequently Bought Together — plus the [wow_chat_for_woo_search] shortcode. Developers get filters throughout: wow_chat_for_woo_search_results, wow_chat_for_woo_search_strategy, wow_chat_for_woo_search_dictionary, wow_chat_for_woo_replace_default_search, wow_chat_for_woo_related_ids, wow_chat_for_woo_fbt_ids, wow_chat_for_woo_chat_config, wow_chat_for_woo_storefront_suggestions, wow_chat_for_woo_faq_generate_prompt, and more. Wow Chat for Woo Pro (coming soon) A separate Pro plugin is in development, adding AI chat that understands shopper intent, smarter search and recommendations, and more ways to reach shoppers. It is not available yet, and nothing on this page depends on it. Reserve early access Links Plugin homepage and documentation Support forum Building from source: see the Development section below — the plugin ships full, readable source for every compiled asset. Development This plugin ships both the compiled assets (in build/) and their full, human-readable source so the build is reproducible. JavaScript/TypeScript/SCSS source: src/ — every bundle under build/ is compiled from a matching entry point in src/ (e.g. build/admin/index.js ← src/admin/index.tsx, build/blocks/ /index.js ← src/blocks/ /index.js). Build tooling: @wordpress/scripts (webpack), configured in webpack.config.js and tsconfig.json. Dependencies and the build script are declared in package.json / package-lock.json. Build the assets: npm install npm run build — regenerates everything in build/. PHP dependencies: composer.json declares dev-only tooling (PHPUnit, WP Coding Standards). No runtime Composer dependencies. Run composer install then vendor/bin/phpunit for the PHP test suite. No third-party JavaScript libraries are bundled into the compiled assets. The only external packages used (@wordpress/* and react) are not bundled — they load from the WordPress-provided script globals at runtime.