Siteline Agent Analytics vs Lime Connect (formerly Userlike) – WordPress Live Chat plugin

Agent Analytics from Siteline helps you understand how AI agents and bots crawl, ingest, and interact with your website content in real-time. Turn AI visibility optimization from a black box into data-driven action. This is the official Siteline plugin. Features Real-time monitoring: Monitor real-time visits to your website by AI bots and agents from ChatGPT, Gemini, Perplexity, Claude, and more. Server-side tracking: Works even when bots do not execute JavaScript. Identify technical blockers: Identify where bots and agents are getting stuck when trying to learn about your brand and products. Find trending topics: Optimize your content strategy based on what AI agents and real ChatGPT users are looking for. No plan required: All you need is a free Siteline account. No credit card required. Simple setup: Just create an account, generate a Website ID, and start tracking. Lightweight and privacy-focused: No frontend JavaScript and minimal performance impact. Non-blocking async tracking that respects user privacy. Why Track AI Agents? AI platforms are increasingly important traffic sources for organic growth. However, content ingestion by AI platforms differs significantly from traditional search engines: AI bots and agents regularly visit websites to collect, update, and verify information not only for training large language models, but also to power real-time AI search and live answers. This crawling behavior determines which content is available and ingested into AI chat assistants and how your brand and products are represented in AI-generated responses. Importantly, AI bots behave differently than traditional search crawlers. Most do not run JavaScript or maintain cookies or session state. If your site relies heavily on JavaScript or is not server-side rendered, your content may not be ingested correctly. Understanding which AI agents, bots, and crawlers visit your site helps you: Identify technical blockers, such as JavaScript-heavy pages limiting content ingestion. Discover what topics AI agents and user-initiated fetches access most frequently. Understand the full AI discovery journey, from bot content ingestion to human visits and conversions. How It Works Sign up for a free Siteline account Generate a unique Website ID Enter the Website ID in the plugin settings Enable tracking and you’re done External Services This plugin connects to the Siteline service to track AI agent and bot visits. Service: Siteline Service URL: https://siteline.ai API endpoint: https://api.siteline.ai Data transmitted: • Page URL • User agent • Referrer URL • IP address • Website ID Purpose: This data is used to identify AI agents and analyze how they access your website. Privacy policy: https://siteline.ai/privacy Terms of service: https://siteline.ai/terms Support Need help? Visit our documentation: https://docs.siteline.ai/integrations/wordpress Or contact: [email protected]

Lime Connect (formerly Userlike) is Germany’s leading AI agent platform for customer communication, combining autonomous AI agents, a centralized message center, and integrated WhatsApp marketing in one solution. It offers a live chat plugin for WordPress that enables businesses to connect with customers through website chat and their preferred communication channels, including WhatsApp, Facebook, Instagram, Telegram, Email, Threema, and SMS. The plugin is free, easy to implement, and allows you to start engaging with website visitors within minutes. AI-powered customer communication Lime Connect helps companies manage customer communication across the entire customer journey. All customer conversations from website chat, WhatsApp, Instagram, Facebook, Telegram, Email, Threema, and SMS are brought together in a centralized message center, ensuring seamless, context-rich interactions across every channel. At the core of the platform is Connect AI, Lime Connect’s AI suite for autonomous customer communication. Connect AI combines autonomous AI agents, an intelligent AI copilot for service teams, and powerful agentic actions. AI agents can independently resolve recurring inquiries and execute complete service workflows, while human agents can step in and take over conversations at any time when personal expertise or individual support is needed. At the same time, Copilot, an AI-powered customer service assistant, helps employees work faster and more efficiently by summarizing contexts, suggesting answers, and providing relevant information. To automate processes, you can use our visual no-code Workflow Builder, that lets you design structured end-to-end processes by defining triggers, conditions, and actions via drag and drop. From routing and escalations to cross-system updates and proactive notifications, Workflows ensure that every step runs reliably and transparently in the background. You can also connect external chatbot providers to Lime Connect via the chatbot API. In addition to customer service, Lime Connect includes integrated WhatsApp marketing capabilities. Businesses can send targeted newsletters, personalized offers, and important updates directly through WhatsApp, enabling them to increase customer engagement, strengthen loyalty, and drive conversions through one of the world’s most popular messaging channels. Why Lime Connect? Lime Connect is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany. Lime Connect is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Lime Connect. Lime Connect is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation. Features Message Center as central hub for all your customer chats from different channels Website Messenger that can be fully customized to your web design Canned messages (chat macros) for common questions and scenarios to increase service efficiency Connect AI combines autonomous AI agents, an intelligent co-pilot, and powerful agentic actions into a central AI platform that automates customer service, executes workflows, and seamlessly connects systems WhatsApp marketing tool for sending targeted newsletters, offers, and updates to increase customer loyalty Integrations with messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, Email, Threema and SMS Share and receive various types of media, like images, videos, files and voice messages Intelligent routing to connect customers directly to the right contact or operator they have chatted with before Live translation to chat seamlessly with international customers Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations Chatbot API to connect existing chatbots to Lime Connect Analytics to measure live chat performance and service quality Server and hosting in Germany GDPR-compliant, including dedicated data privacy features Integrations with business tools like Pipedrive and Slack, Mailchimp and more Pricing The Lime Connect chat plugin for WordPress is free. When you sign up, you can test our premium features for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Lime Connect’s Website Messenger and all core features for customer communication on your website. Paid plans start at 87 € per month with the Pro plan, which gives you three chat agent seats, up to ten WhatsApp numbers, five chatbots and access to messaging apps such as WhatsApp for professional chat support in a team. For larger teams, the Enterprise plan is available on request with five seats, up to twenty WhatsApp numbers and ten chatbots. Case studies Learn more about how Hermes, Toyota and Titus are working with Lime Connect to generate more leads, reduce service costs and build long-term customer relationships.