Lime Connect (formerly Userlike) – WordPress Live Chat plugin for WordPress

Lime Connect (formerly Userlike) is Germany’s leading AI agent platform for customer communication, combining autonomous AI agents, a centralized message center, and integrated WhatsApp marketing in one solution. It offers a live chat plugin for WordPress that enables businesses to connect with customers through website chat and their preferred communication channels, including WhatsApp, Facebook, Instagram, Telegram, Email, Threema, and SMS.

The plugin is free, easy to implement, and allows you to start engaging with website visitors within minutes.

AI-powered customer communication Lime Connect helps companies manage customer communication across the entire customer journey. All customer conversations from website chat, WhatsApp, Instagram, Facebook, Telegram, Email, Threema, and SMS are brought together in a centralized message center, ensuring seamless, context-rich interactions across every channel.

At the core of the platform is Connect AI, Lime Connect’s AI suite for autonomous customer communication.

Connect AI combines autonomous AI agents, an intelligent AI copilot for service teams, and powerful agentic actions. AI agents can independently resolve recurring inquiries and execute complete service workflows, while human agents can step in and take over conversations at any time when personal expertise or individual support is needed.

At the same time, Copilot, an AI-powered customer service assistant, helps employees work faster and more efficiently by summarizing contexts, suggesting answers, and providing relevant information.

To automate processes, you can use our visual no-code Workflow Builder, that lets you design structured end-to-end processes by defining triggers, conditions, and actions via drag and drop. From routing and escalations to cross-system updates and proactive notifications, Workflows ensure that every step runs reliably and transparently in the background.