Lime Connect (formerly Userlike) – WordPress Live Chat plugin for WordPress Plugin Directory
By Lime Connect
Lime Connect (formerly Userlike) – WordPress Live Chat plugin is a WordPress app, with a 4.0 average rating from 4 reviews, as of Aug 31, 2026.
Lime Connect (formerly Userlike) – WordPress Live Chat plugin is a WordPress Plugin Directory app by Lime Connect. With a rating of 4.0★ from 4 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Lime Connect (formerly Userlike) – WordPress Live Chat plugin is a well-rated WordPress app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by Lime Connect — established developer track record
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
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How Lime Connect (formerly Userlike) – WordPress Live Chat plugin works
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Lime Connect (formerly Userlike) is Germany’s leading AI agent platform for customer communication, combining autonomous AI agents, a centralized message center, and integrated WhatsApp marketing in one solution. It offers a live chat plugin for WordPress that enables businesses to connect with customers through website chat and their preferred communication channels, including WhatsApp, Facebook, Instagram, Telegram, Email, Threema, and SMS.
The plugin is free, easy to implement, and allows you to start engaging with website visitors within minutes.
AI-powered customer communication Lime Connect helps companies manage customer communication across the entire customer journey. All customer conversations from website chat, WhatsApp, Instagram, Facebook, Telegram, Email, Threema, and SMS are brought together in a centralized message center, ensuring seamless, context-rich interactions across every channel.
At the core of the platform is Connect AI, Lime Connect’s AI suite for autonomous customer communication.
Connect AI combines autonomous AI agents, an intelligent AI copilot for service teams, and powerful agentic actions. AI agents can independently resolve recurring inquiries and execute complete service workflows, while human agents can step in and take over conversations at any time when personal expertise or individual support is needed.
At the same time, Copilot, an AI-powered customer service assistant, helps employees work faster and more efficiently by summarizing contexts, suggesting answers, and providing relevant information.
To automate processes, you can use our visual no-code Workflow Builder, that lets you design structured end-to-end processes by defining triggers, conditions, and actions via drag and drop. From routing and escalations to cross-system updates and proactive notifications, Workflows ensure that every step runs reliably and transparently in the background.
You can also connect external chatbot providers to Lime Connect via the chatbot API.
In addition to customer service, Lime Connect includes integrated WhatsApp marketing capabilities. Businesses can send targeted newsletters, personalized offers, and important updates directly through WhatsApp, enabling them to increase customer engagement, strengthen loyalty, and drive conversions through one of the world’s most popular messaging channels.
Why Lime Connect? Lime Connect is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany.
Lime Connect is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Lime Connect.
Lime Connect is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation.
Features
Message Center as central hub for all your customer chats from different channels
Website Messenger that can be fully customized to your web design
Canned messages (chat macros) for common questions and scenarios to increase service efficiency
Connect AI combines autonomous AI agents, an intelligent co-pilot, and powerful agentic actions into a central AI platform that automates customer service, executes workflows, and seamlessly connects systems
WhatsApp marketing tool for sending targeted newsletters, offers, and updates to increase customer loyalty
Integrations with messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, Email, Threema and SMS
Share and receive various types of media, like images, videos, files and voice messages
Intelligent routing to connect customers directly to the right contact or operator they have chatted with before
Live translation to chat seamlessly with international customers
Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations
Chatbot API to connect existing chatbots to Lime Connect
Analytics to measure live chat performance and service quality
Server and hosting in Germany
GDPR-compliant, including dedicated data privacy features
Integrations with business tools like Pipedrive and Slack, Mailchimp and more
Pricing The Lime Connect chat plugin for WordPress is free. When you sign up, you can test our premium features for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Lime Connect’s Website Messenger and all core features for customer communication on your website.
Paid plans start at 87 € per month with the Pro plan, which gives you three chat agent seats, up to ten WhatsApp numbers, five chatbots and access to messaging apps such as WhatsApp for professional chat support in a team. For larger teams, the Enterprise plan is available on request with five seats, up to twenty WhatsApp numbers and ten chatbots.
Case studies Learn more about how Hermes, Toyota and Titus are working with Lime Connect to generate more leads, reduce service costs and build long-term customer relationships.
Keyword rankings
Lime Connect (formerly Userlike) – WordPress Live Chat plugin ranks for 7 keywords across WordPress Plugin Directory. Here are the top 3:
Competitors & alternatives
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Frequently asked questions
What is Lime Connect (formerly Userlike) – WordPress Live Chat plugin?
Lime Connect (formerly Userlike) – WordPress Live Chat plugin is an app for WordPress. It currently holds a 4.0-star rating from 4 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Lime Connect.