Casengo Live Chat Support vs txt.me – Omnichannel Live Chat, Chat Triggers, Incoming and Outgoing

Casengo Live Chat Support allows you to add live chat to your website quickly and easily. With Casengo Live Chat Support, you can handle questions via live chat, email directly from your website. Casengo Live Chat Support helps you to respond faster to questions than ever, and to improve their satisfaction with a delicious combination of live chat and email. Casengo Live Chat Core Features & Benefits Casengo supports WhatsApp as a customer service channel. WhatsApp has been integrated to help businesses communicate with customers Live Chat Customization. Change look and feel of live chat button and form NEW Forward cases. Use Casengo to forward cases to people outside of your customer support team. NEW Mobile App. Use Casengo on your phone or tablet. NEW Pro-active. Increase online conversion by automatically a chat window after 5 seconds Multi-brand. Manage multiple websites from within Casengo Knowledge base. Boost self-service with the Casengo FAQ plugin Team collaboration. Easily ask co-workers to help out Quick replies. Quickly provide customers with the right answer Mailboxes. Manage multiple mailboxes from within Casengo Reporting. know your company’s peak periods Flex users. Add short-time users for flexible support In the cloud. Handle customer enquiries from anywhere Instant overview. Customer status clear at a single glance Simple setup. No training or technical knowledge needed Hybrid messaging. Seamlessly blend live chat with email and WhatsApp messages Whatsapp. You can now connect your Whatsapp account with Casengo to support your customers directly with Whatsapp Check out this video about Whatsapp in Casengo Check out the Casengo Live Chat Video To configure the live chat support plugin, you need a Casengo Live Chat account. Have an account already? Way to go! If not, sign up here. You’ll be ready to go in two minutes tops. Casengo Live Chat is free to trial for 14 days. It’s really easy. Get started in 2 minutes tops. Step 1. Create a free trial Casengo Live Chat account at casengo.com/register Step 2. Log into your WordPress Admin Site, search for plugin ‘Casengo Live Chat’ and install it. Step 3. Go to the Casengo Live Chat config section in WordPress and set your unique Casengo subdomain, color theme and position! …et voila, on your website you’ll discover your very own live chat button, ready to be clicked on by your happy customers! Do you want to chat or support your customers on the go? Use the free Casengo mobile app: Click here for the Android app Click here for the iPhone and iPad app Do get in touch with tips or questions, as we’re constantly working on making Casengo Live Chat the best, fastest and smartest customer support tool ever. More happy customers! Questions or suggestions? Click here to chat with us. We’d love to help you out. Casengo’s Live Chat happy customers Lots of companies, small and large, have been using Casengo Live Chat for a while now. Check out these testimonials to find out what they think about our customer support software. “We opted for Casengo Live Chat from day one, as it is a very user-friendly Cloud customer service app with an attractive pricing model. Casengo Live Chat allows us to centralize all customer enquiries – whether through email, live chat or WhatsApp – in one single inbox. This is critical for providing excellent service to our users. The Casengo Live Chat app is plug and play: setting up the account took us hardly two minutes, and installation of the WordPress Live Chat widget was just as easy.” – Philippe Joly, Yelo “We decided to use Casengo Live Chat mainly because we’d be able to get started right away. You hardly need any technical knowledge to get this live chat and customer support app running.” – Dorians Hofs, Parfumswinkel.nl “I downloaded the Casengo Live Chat plugin for WordPress. The live chat button appeared in one go, and I was able to change both its text and colour to match our corporate identity. Brilliant!” – Davy van de Haar, BeLikeUs “Since using Casengo Live Chat, we can respond to our customers 3 times as fast. It surprised us how easily customers switch between email and live chat. Casengo’s Live Chat just so simple.” – Dick Franken, Takeaway.com About Casengo Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and WhatsApp messages. Passionately founded in 2011, devised and developed in Amsterdam. Casengo’s Live Chat Cloud-based, affordable customer support software brings the human touch back into customer service and live chat. Regardless of channel type, it simplifies real-time conversation by presenting a unique Live Chat Hybrid Messaging Timeline. Whether a company consists of just one person or a large team, it’s always time to Casengo. Casengo support more than 50.000 customers and was recently named “1 of the hottest startups in Europe” by Wired.com. Go to casengo.com for more information on product features and pricing. Readme Generator This Readme file was generated using wp-readme, which generates readme files for WordPress Plugins.

Using Live Chat on Your Blog Txt.me allows you to provide your customers with the best support possible by offering them quick resolution and answers to their questions in real-time. This increased customer satisfaction will inevitably lead to enhanced customer retention, a boost in revenue, and reduced company costs. Increased Paying Customers Happy customers are paying customers. Txt.me allows you to give your customers the information they need, when they need it. Giving them the answers to all of their questions and meeting their needs wherever possible will ensure that you enjoy a revolving door of paying customers. Customer Growth The key to customer growth is reputation. By providing your website visitors with answers to their queries, you can be sure that your customers will leave you positive reviews. With txt.me, you can enhance your CX, allowing you to boost your subscribers and, over time, your sales. Earn Money From Your Blog A chat feature like txt.me allows you to earn money from your blog by giving you direct contact with potential advertisers. Instead of waiting for days to hear back from advertisers, you can now communicate with them quickly and efficiently through your live chat. Add a Live Chat Feature to Your Online Store Not sure if you can integrate a live chat feature on your ecommerce store? Txt.me has got your back! Our omnichannel customer support platform works with all WordPress online store plugins. Best of all, it only takes a few minutes to install so you can start offering your customers the best support possible in no time at all. Convert Visitors Into Customers Turn website visitors into paying customers by providing them quick and efficient support directly from your website. With txt.me, you can easily guide your website visitors through your sales funnel by making your customer support agents available to them in real-time. Say Goodbye to Cart Abandonments With chat triggers, you can remind your website visitors that you’re there to support them and guide them towards resolution. Whether they have a question about your product, deliveries, or returns, your support agents can provide them with the information they need in order to give them full confidence in your brand and products. Say goodbye to cart failures and hello to increased sales! Increased Customer Satisfaction By using txt.me on your WordPress website, you can provide full resolution to your customers 24/7. With around-the-clock customer support, you’ll be keeping your customers happy, thus reducing your churn rate and boosting customer satisfaction. A WP Plugin That Provides Real-Time Support No need to hire a programmer Quick and simple installation in a matter of minutes Fast and light Won’t affect your website’s performance Customizing Your Live Chat Personalize Your Chat Window We believe that branding is everything which is why we created an intuitive interface from which you can customize every aspect of your chat window. From changing the size of the chat window to choosing your own color palette and font, you name it, you can personalize it! Customized Information Forms Gain access to your customers’ personal information with personalized greeting forms that allow you to ask for everything from their name, email address, and phone number, among other details. Increase your revenue by creating an open and continuous dialogue with your target audience. Add Different Language Options Looking to target a global audience? Txt.me has got your back! Now, you can add different language options to your chat window so that you can clearly communicate with customers, no matter where they’re based in the world. Put a Face to Your Agents’ Names People like talking to people and what better way to add a human touch to your live chat than by giving your agents a face? Provide your customers with a personalized experience by asking your agents to add a photo to their profile. Set Up Chat Triggers Grab your customers’ attention by setting up live chat triggers that encourage them to start a conversation with your team. With customized live chat triggers you can make sure that your website visitors know that you’re there to help them with any questions they may have. Agent Widget Reviews Thanks to the option to leave in-chat agent feedback, you can take full control of your online reputation. No more managing reviews from various platforms. Now customers can tell you how they feel directly from your txt.me live chat window. Other Incredible txt.me Features Option for Customer Callbacks With txt.me, your customers can request to switch to phone call conversations instead of chat by requesting a callback. Aside from allowing you to grow your phone leads, you’re also giving your customers the support they want, in the way that they want it. Offline Communications txt.me is an omnichannel customer support platform, meaning that you can stay in touch with your website visitors, even if they’re not at their computers. And, instead of starting new threads on different platforms, your agents and customers can pick up just where they left off from the device and application that they prefer. Email Integration Give your agents the tools they need to be as effective as possible by integrating incoming emails into existing conversations. txt.me ensures that your agents don’t have to jump between communication channels to stay in the loop. Now they can see all messages and emails in every channel used. Send Attachments Provide your customers with the best and quickest customer support by sending them images, screenshots, and documents with just a few clicks. With txt.me, agents can send attachments to help customers find resolution, regardless of the channel they’re using. Whether your agents send attachments via live chat, email, or App, your customers can open them from their preferred devices and applications. Resolve Issues With Screenshots A picture is worth a thousand words – and that applies to customer support too! Agents can now send specific instructions to customers with in-app screenshots. Now, with txt.me, customers can find quick and clear resolution to their issues by following specific screenshot instructions. Agent Admin Panel Features Change status between online and offline Enter and exit chats See user URLs in chat Receive and send push notifications Block and ignore specific chats See client information in-app No Ticket Will Ever Be Left Behind! Thanks to our multi-level customer support, you can rest assured knowing that no customer support ticket will ever go unresolved. Each time an issue occurs, a ticket is created and sent to an agent. If that agent can’t fix the issue, it will be passed onto an agent or manager who can. Universal Mailbox Hybrid ticket flows Clickable ticket IDs Tags and filtering Personal notes feature Support Send us an email to support@txt.me or start chatting with us right now at https://txt.me Register Register an account with us here