AI Chat App – Live Agent Handover, Help Docs, vs Tap Chat – Floating Contact Button

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Tap Chat adds a beautiful floating WhatsApp button with advanced features. Set business hours, show welcome messages with multiple styles, control visibility, and customize appearance – all while keeping your site fast and privacy-friendly. Website: Plugin Website Support Forum: WordPress.org support Bug Reports: GitHub issues Key Features Floating Chat Button – Beautiful, customizable button that sticks to your site Custom Icon Upload – Replace WhatsApp icon with your own brand logo or custom image Custom link – Replace WhatsApp Link with Telegram, Messenger, a contact page, Phone, Email or any URL Welcome Bubble – Friendly greeting message to encourage conversations with two styles (Modern & Simple) Smart Triggers – Show the bubble at the perfect moment based on visitor behavior Country Selector – Easy phone number configuration with 150+ country codes and flags Working Hours – Display button only during business hours with timezone support Page Visibility – Show or hide button on specific pages/posts Fully Customizable – Colors, sizes, positions, labels – make it yours Mobile Optimized – Separate mobile/desktop configurations Zero Tracking – GDPR-friendly, no cookies, no external requests Translation Ready – Fully translatable with .pot file included Performance First – Minimal footprint, no jQuery dependencies in frontend Welcome Bubble Features The welcome bubble is designed to increase engagement and conversions: Two Beautiful Styles: Modern – Rich bubble with avatar, name, and online status Simple – Clean bubble with message only, positioned above or beside button Smart Triggers – Show bubble based on visitor behavior: Time on Page – After visitor spends specific time (recommended) Scroll Depth – When visitor scrolls to specific percentage Exit Intent – When visitor moves to close tab/window Idle Detection – When visitor is inactive Customization Options: Custom welcome message with emoji support Agent/team name display (Modern style) Avatar image upload (Modern style) Multiple trigger combinations Auto-close on interaction Session-based display (won’t annoy visitors) Advanced Features Custom Icon Upload: Replace default WhatsApp icon with your brand logo Supports PNG, JPG, SVG formats Perfect circular display with automatic sizing Works in floating button, offline button, and bubble avatar Easy fallback to default icon Business Hours Control: Set different hours for each day of the week Timezone support for accurate scheduling Custom offline message Choose to hide button or show offline state Visibility Rules: Show on specific pages only Hide on specific pages (e.g., checkout, cart) Combine show/hide rules for precise control Support for all post types and WooCommerce pages Customization Options: Button position (left/right) Custom colors Icon sizes (separate for desktop/mobile) Hide/show label on mobile or desktop Pre-filled message text Page context appending (automatic page info in message) Usage Shortcode: Display chat link anywhere with: [tapchat] Custom shortcode parameters: [tapchat phone=”+1234567890″ message=”Hello!” label=”Contact us”] Roadmap Planned features for future versions: Multiple agents support with round-robin Custom working hours per agent Analytics dashboard (privacy-friendly) Want a specific feature? Let us know in the support forum!