AI Chat App – Live Agent Handover, Help Docs, vs Support Board Cloud

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Automate your customers’ communication with artificial intelligence-driven bots and a chat system optimized for conversational marketing. Save time, increase revenues, and use the software you already know and love. Here’s how our Live Chat plugin will help you capture more leads and enhance your conversions rates. Live chat Support Board allows you to embed a free live chat module on your website and let site visitors chat with you. Using the plugin, you can easily handle the following WordPress live chat Support live chat: answer questions your users might have about your business through live chat. Sales live chat: help answer questions your potential customers might have about your products/services through live chat. Marketing live chat: create emails or phone number lists, synchronize WooCommerce. Details here. Automated chatbot: create powerful scenario with by connecting the Dialogflow chatbot. Details here. Real-time notifications Don’t lose visitors. Actively engage them instead with a complete set of notifications. The following notification types are available: email, push notifications, desktop notifications, text message notifications, flash notifications, sounds, red counter. Update the browser tab title each time a new message is received. Mobile app for Android and iOS Turn your Android or iOS device into a customer service hub and chat with your users via our innovative progressive web app for Android and iOS. It’s fast and it works great. The Support Board administration area is a progressive web app that can be installed on Windows and Macs. It runs like any other software on your computer or and any other app on your mobile device. Support features Support Manage Conversations Knowledge Base Articles Message Editor Saved Replies Departments Notifications Real-Time Queue Direct Message Email Piping Omni-Channel AI Translations in Real-Time AI Smart Reply Reports Agent Ratings Tickets Offline Message More Features Chatbot features Automated Communication Easy to Use Ready Templates Benefits Bot Training Rich Messages Human Takeover Multilingual Knowledge Base WooCommerce Integration Works with Facebook, Telegram and More AI Artificial Intelligence Analytics Actions Dialogflow CX and ES More Features Marketing features Popup Message Welcome Message Follow Up Message Subscribe Message Newsletter Subscription Automations and Triggers Multi-Users Direct Message WooCommerce Chat Bot Social Share Pro-active Chat Rich Messages Users features Registration and Login Manage Users and Agents Find, Sort and Filter Get to Know Your Customers AI Language detection Developers features Web API JavaScript API PHP API Use cases More features Mobile App Progressive Web App WordPress Integration Multilingual and RTL Privacy Acceptance and GDPR Design Customization White Label Security Panel and Full-Screen Chat Performance Data and Privacy Departments More Features