AI Chat App – Live Agent Handover, Help Docs, vs Social Chat Buttons

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Social Chat Buttons is a 100% FREE WordPress plugin that adds a beautiful floating chat widget to your website. Connect with your visitors through multiple social media platforms including WhatsApp, Telegram, Signal. Live Demo | Documentation | Support 🌟 Key Features (All FREE!) 💬 Multi-Network Support * WhatsApp Business & Personal * Telegram * Signal * Instagram Direct * Facebook Messenger * Twitter/X DM * LinkedIn Messages * Viber * Discord 🎨 Beautiful & Customizable Design * Modern floating chat button * Customizable colors and sizes * Icon, text, or custom image modes * Icon Picker with WordPress Dashicons, Bootstrap Icons, and custom SVG upload * Adjustable border radius — from square corners to fully rounded buttons * Gradient header backgrounds * Responsive design for all devices * Auto dark mode (8 PM – 7 AM, based on visitor’s local time) 🚀 Two Display Modes * Popup Mode — Classic chat popup window with contact list, header, and business hours * Direct Icons (Speed Dial) Mode — Social icons fan out from the floating button with cascading animation * Hover tooltips in direct mode — contact name appears next to each icon * RTL and LTR aware tooltip positioning * Click outside to close — intuitive user experience ⚡ Advanced Features * Smart availability scheduling – Set different hours for each contact * Live preview in admin panel * Auto-save settings as you type * Message templates for each contact * Photo avatars with media library integration * Mobile-friendly or hide on mobile option * Position control (left/right) * Responsive scaling 🔧 Easy Management * Intuitive admin interface * Drag & drop contact management * Bulk operations support * Real-time settings preview * One-click contact addition 🎯 Display Rules * Choose where the chat button appears on your website * All Pages — show the chat button everywhere (default) * Specific Pages — show the chat button only on selected pages * Specific Categories — show the chat button only for selected categories * Page selection control appears when Specific Pages is selected 🌍 Localization Ready * Full internationalization support * WordPress translation ready * RTL support 🔒 Secure & Optimized * WordPress coding standards compliant * Nonce security verification * Data sanitization & validation * Lightweight and fast loading * Clean uninstall option * GDPR compliant – no personal data collection 💎 Why Choose Social Chat Buttons? ✅ Completely FREE – No premium version, no hidden costs ✅ Professional Design – Modern UI with smooth animations ✅ Two Display Modes – Popup window or direct speed-dial social icons ✅ Icon Picker – Dashicons, Bootstrap Icons, or custom SVG ✅ Developer Friendly – Clean code following WordPress standards ✅ Regular Updates – Actively maintained and improved ✅ Community Support – Support through WordPress forums 🚀 Perfect For: E-commerce stores Business websites Personal blogs Service providers Customer support teams Multi-language sites Live Demo Documentation Support Support Need help? We provide free community support through: WordPress Support Forums: Plugin Support Page Documentation: Comprehensive guides and tutorials GitHub Issues: For developers and advanced users Contributing Social Chat Buttons is under GPLv2! Contribute on GitHub External Services This plugin creates direct links to third-party social media and messaging platforms when users click on chat buttons. The plugin itself does not send any data to these services – it simply generates URLs that users can choose to visit. When a visitor clicks on a chat button, they will be redirected to the respective external service based on the contact information you’ve configured. This happens client-side in the user’s browser. Services Used: The plugin generates links to the following third-party services (based on which platforms you choose to enable): Pinterest – For Pinterest messaging functionality URL format: https://pinterest.com/send/{username}/ Data sent: Pinterest username (configured by site admin) When: Only when user clicks the Pinterest chat button Privacy Policy: https://policy.pinterest.com/privacy-policy Terms of Service: https://policy.pinterest.com/terms-of-service Microsoft Teams – For Microsoft Teams chat functionality URL format: https://teams.microsoft.com/l/chat/0/0?users={email} Data sent: Email address or Teams ID (configured by site admin) When: Only when user clicks the Teams chat button Privacy Policy: https://privacy.microsoft.com/privacystatement Terms of Service: https://www.microsoft.com/servicesagreement Other Platforms – The plugin also creates links to these services (only if you configure them): WhatsApp (https://www.whatsapp.com/legal/privacy-policy) Telegram (https://telegram.org/privacy) Facebook Messenger (https://www.facebook.com/privacy/policy/) Instagram (https://privacycenter.instagram.com/policy/) Signal (https://signal.org/legal/) Discord (https://discord.com/privacy) Viber (https://www.viber.com/terms/viber-privacy-policy/) Twitter/X (https://twitter.com/privacy) LinkedIn (https://www.linkedin.com/legal/privacy-policy) Snapchat (https://values.snap.com/privacy/privacy-policy) KakaoTalk (https://www.kakao.com/policy/privacy) Threads (https://help.instagram.com/515230437301944) Reddit (https://www.reddit.com/policies/privacy-policy) VK (https://vk.com/privacy) Important Notes: No automatic data transmission: This plugin does not automatically send any data to these services. Links are only activated when users voluntarily click on them. You control what’s shared: As the site administrator, you configure which platforms to use and what contact information (username, phone number, email) to include in the links. User consent: When users click a chat button, they are consciously choosing to open that platform and are subject to that platform’s privacy policy and terms of service. Local storage only: All plugin settings and contact information are stored only in your WordPress database. Nothing is transmitted to external servers except when users click the chat buttons. Privacy Policy This plugin does not collect, store, or transmit any personal data from your website visitors. All contact information is stored locally in your WordPress database and never shared with third parties by the plugin itself. GDPR Compliance: This plugin is fully GDPR compliant: No cookies: The plugin does not set any cookies or use browser storage to track users No personal data collection: We don’t collect, process, or store any personal information from your visitors No tracking: No analytics, tracking pixels, or third-party scripts are loaded by this plugin Local data only: All settings and configurations are stored locally in your WordPress database User control: Visitors have full control – they choose whether to click chat buttons and share information with external platforms Transparent: All external service connections are documented above and happen only with explicit user action Right to erasure: Uninstalling the plugin removes all data from your database (if clean uninstall option is enabled) When visitors click on chat buttons, they are redirected to the respective social media platforms based on your configured contact information. Any data sharing at that point is governed by the privacy policies of those external platforms, and users are making an informed choice to use those services. Credits Developed with ❤️ by Hassan Tafreshi Translated into multiple languages by our amazing community: German by Presskopp Swedish by Tor-Bjorn Fjellner Dutch by Peter Smits Arabic and Franch by Fakhri Azzouz, French reviewed and approved by FX Bénard Turkish by Emre Erkan Persian by Hassan Tafreshi Portuguese by Pedro Mendonça Ukrainian by bilohash and Andriy_Panchenko Russian by Irina Dutch (Belgium) by Peter Smits and (Pieterjan Deneys)[https://profiles.wordpress.org/nekojonez/] Community feedback and suggestions WordPress community support ⭐ Love this plugin? Please leave a 5-star review! It helps us continue developing tools for the WordPress community.