AI Chat App – Live Agent Handover, Help Docs, vs Smartarget – Chat Buttons & Engagement Apps

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

WhatsApp Chat, Telegram, Messenger, TikTok, Line, Viber, Instagram, Click to call, Popup and 30 more apps to boost sales and user engagement Improve User Engagement With Smartarget. Make it easy for your site visitors to contact you through their mobile phones with click-to-call, WhatsApp Message, Telegram Chat, Viber, TikTok, WeChat, Weibo, Line, Skype, Facebook Messenger or Email from anywhere on your website. Smartarget.online Integration allows you to communicate with your customers easily with chat, email, phone and more. It is designed specifically for the WordPress community. With the help of Smartarget you can also promote your sales, special discounts and special offers. Use our communication features and allow your users to contact you easily by WhatsApp, Email, Phone and more. Main Features Allow customers to contact you using WhatsApp, Facebook Messenger, Line Messenger, Viber, Telegram, WeChat, Weibo, Email and more. Get more TikTok / Instagram / Facebook / Snapchat / X Twitter subscribers. FAQ – Provide answers and increase user`s trust in your website. Promote special offers with corner ribbon. Add click to call button on your site. Show users a special offer before they leave your website with Exit Popup. Message Bar – Display a message bar on your page (for example cookie banner). And many more apps Smartarget – Contact Us Pro Features: Pro version overcomes your limitations with lite version of Smartarget – Contact Us Pro Features. Smartarget – Contact Us PRO – Unlimited Clicks – Unlimited Apps – Apps visibility on all pages – Additional features per app BUY Smartarget.online Integration Pro Features : Buy Now What You Should Know About Our WhatsApp features? 📱Customer support using WhatsApp There is a huge advantage in providing customer support via WhatsApp compared to regular chat. While in chat the customer might leave the website before you reply, with WhatsApp you can be sure that the customer will always get your messages directly to their WhatsApp on a mobile device or computer. Sometimes you might need several hours to get back to customers. With a regular chat plugin you will end up sending the customer an email which is a completely different type of communication. Using WhatsApp is simply the most efficient way to increase your chance to convert users to paid customers. 💼How does WhatsApp by Smartarget work? On Mobile – When a user clicks on the WhatsApp button, the official WhatsApp app will open right away and the user can start talking with you. On Desktop – When a user clicks on the WhatsApp button, the official WhatsApp website will open. If the user has the WhatsApp software installed on their computer, it will open it. Otherwise WhatsApp will offer the user to install the software or to use the WhatsApp Web interface. 🔧What features are available with our Whatsapp chat plugin? On every page on your website you will have the WhatsApp icon. We offer multiple templates that include different WhatsApp icons and shapes, positions and more. Here are some of the features that we offer in our Whatsapp chat plugin: Show one or multiple Whatsapp agents. In case you have multiple contacts like Technical Support, Billing etc, you can allow your customers to choose which Whatsapp contact is the most relevant. Whatsapp Contact Us can include up to 5 different WhatsApp numbers. Call to action – You can set a call to action with your Whatsapp button, or hide it if you prefer. Choose the right position on computer and mobile devices – It’s clear that your website might not look the same on all types of devices, but with our Whatsapp chat for WordPress, you can choose the position for desktop devices and mobile devices. You can also choose to hide the Whatsapp chat button on one of the device types. Wave animation – Enable wave animation for the WhatsApp button. Shake animation – Enable shake animation for the Whatsapp icon. Avatars – Set avatars for each WhatsApp agent to represent them to the customers. It’s not mandatory to use it, but it can make your customers feel more comfortable to contact you via WhatsApp. Whatsappp Business – The added value of using Whatsapp for customer support Using WA Business as part of your Whatsapp chat support can help you manage your business more easily. Whatsapp Business offers many features that make support faster and clearer. For example you can have predefined quick messages, automatic messages and working hours so customers who wrote to you over the chat will be able to see if they can expect to get an answer now or later. Live Demo of WhatsApp chat plugin for WordPress Our plugin is the only one you need, but just to give you more confidence, you can simply check our demo page to see exactly how the Whatsapp chat will look on your WordPress website. Check our Demo page here 🕵️‍♀️Privacy Matters! We’re GDPR friendly Smartarget is completely compliant with GDPR and more. We don’t collect any user data from your website, nor do we have access to your WhatsApp chats. Anything that you are communicating with your customers via WhatsApp chat is not accessible to us. We know that some solutions that exist in the market use customers’ data, like yours, for advertisement, but it is very important to clarify that we really care about your privacy and it will always be like that. 📊Reports – WhatsApp plugin interaction Smartarget plugin gives you more than just WhatsApp chat for your WordPress website. It also gives you reports on how many clicks were on the WhatsApp chat button, the most engaged pages with Whatsapp and the platform type (mobile/desktop). This data is completely anonymous! 💼 How The Viber Plugin Works? Mobile – When a customer clicks on the Viber icon, it will open the Viber app which is installed on the customer device. Desktop – When it comes to Viber on desktop, there are multiple options: Customer can click to open Viber software in case it is installed QR code – Customer can scan with a mobile phone the QR code to open Viber on the device Copy your Viber number so it can be added to the Viber directory Telegram – Provide support or promote your Telegram Group Let’s make it easier for your customers to contact you with Telegram Contact Us. Most of your prospective customers are already using Telegram. It’s time to give them the option to contact you in a way that feels familiar, trustworthy and fun. When someone has a question about your business, chances are they’re just going to leave your site altogether rather than searching for a support email. With so many options out there, people are too busy to spend time looking for answers. But when you give them the option to easily contact you via Telegram chat right from your website, this feels like a quicker, more familiar way to get in touch. You can get back to them just a few hours later and they will get your reply directly to their mobile device. No more replies getting lost in an inbox with hundreds of emails. 👥 Telegram Groups – Grow your group easily If you have a Telegram group and you would like to invite your customers to join your group, you can do it by using our Telegram Contact Us app so when a user clicks on the Telegram icon it will open the Telegram app on their computer or mobile device where they can join your community. ⭐ The benefit of using Telegram Using a well known platform like Telegram for customer support provides more trust and confidence for your customers to contact you. Telegram is well known for features like deleting messages, sharing different types of media and more. You want to make sure that you give your customers the best solution that suits them. The same goes for Telegram Groups which offer amazing features and options to manage your group that customers are already familiar with, like polls, sticky messages, different rules and more. 👤 Facebook Messenger – Contact Us, Build better relationships with customers and sell more Let’s make it easier for your customers to contact you with Facebook Messenger – Contact Us. Most of your prospective customers are already using Facebook Messenger. It’s time to give them the option to chat with you in a way that feels familiar, trustworthy and fun. When someone has a question about your business, chances are they’re just going to leave your site altogether rather than searching for a support email. With so many options out there, people are too busy to spend time looking for answers. But when you give them the option to easily contact you via Facebook Messenger right from your website, this feels like a quicker, more familiar way to get in touch. You can get back to them just a few hours later and they will get your reply directly to their mobile device, directly in Facebook Messenger app. No more replies getting lost in an inbox with hundreds of emails. Choose if you want to have just one Facebook Messenger person that can be contacted or multiple team members – it’s possible to add every one of your teammates. In addition, you can select different types of designs for the contact button itself, including animations, location on the screen, general style and more. Desktop: If customers have Facebook Messenger installed on their desktop, it will open the app. If they don’t have it installed, it will open in Messenger Web. Mobile: Facebook Messenger app will be opened right away. FB Messenger – The power which comes with a single button click We live in an online time, that’s why we all have a business website. It comes with added values, especially when using FB Messenger because in a single click of a button the customers can have a voice or video chat with you. Customers sometimes want to have the opportunity to chat with you or, for example, if you have a physical store you can use the video call to show them items you sell. Small TIP from us: While chatting with customers on Facebook Messenger, use icons and gifs. It makes your customers like you more 🙂 Why you should not use Instant messaging over Chat on your website Always available – When customers contact you via instant messaging chat you can always get back to them and be sure that they will get your reply. This is not the case with regular chat plugins because if you didn’t answer a customer almost right away – you lost a customer. Better personalization – For instant messaging chats, your customers must have an online profile which can already tell you their name. It’s a nice advantage over chat because you can approach them personally. If you provide services to countries around the world, you can already know the customers’ country when they contact you via Whatsapp chat, Viber, Facebook Messenger, Telegram, Line, Skype and more. No signup, No blockers – Chat plugins ask your customer for their email and name because they know that you’re not always available so the chat apps want to allow you to get back to your customers. But very often the customers don’t want to leave their email address and name, they just want to chat with you and ask their questions. The outcome is that they don’t leave their email and leave your website. With instant messaging they don’t need to leave any information, they simply click on the relevant instant messaging platform they prefer and start chatting with you. That simple. Design your chat button to fit your website style Smartarget offers different types of chat buttons: Whatsapp chat button, WeChat button, Telegram button, click to call button, Facebook Messenger button, Viber chat button and many more. All our buttons are fully customizable so you can fit the button color and style to your website branding. The button can be located in different positions on your website. For example you can locate it on computer screens in one position and the button on mobile can be located in another position. It’s clear that computer and mobile screens are not the same, that’s why we allow you to have different chat button positions on different platforms. In addition to choosing the button position, you can also choose the shape. Our chat plugin allows you to have a rounded circle chat button or rectangle button with rounded corners. You can also choose if your chat button will include call to action text or not. 👨‍💻 Smartarget offers 3 Types of Popup apps Smartarget offers different types of Popups, they’re super simple to configure and you don’t need any technical knowledge for it. Popup – Keep It Simple Stupid Our first type of Popup will simply be shown when a user enters your website and it will pop on any page. You can choose the pop-up title, the pop-up description and there is also an option to include a button so the popup can actually drive more traffic to a specific page on your website or to an external place, like Facebook group, Telegram Group, Whatsapp group, another website you own etc. You can configure the Popup colors and use an image if you want, but it’s not mandatory. Popup by Smartarget is quite flexible, so you can choose where to position the image compared to the text. Popup by Smartarget works both on computer and mobile devices. Exit Popup – Reduce Customers Churn You spend a lot of time and money to bring customers to your website. With Exit Popup you can keep users on the website for longer and increase the chance that they will become paying customers. Exit Popup recognizes when a customer is about to close the tab on their browser, when the mouse cursor is moving to the top area of the screen. This may mean that your potential customers didn’t find what they want. That doesn’t have to be the case when you have a chance to show a popup message with a special discount or valuable information that might cause them to stay on your website. It takes only a few minutes to create the popup you want. Exit Popup works on desktop devices only because it recognizes mouse cursor movements which don’t exist in mobile devices. If you would like to have a popup for both desktop and mobile devices, we suggest using our regular Popup app. Popup Forms – Grow your mailing list with Popup Forms Collect email leads and grow your mailing list.