ICON SL – Smart AI Search vs Smartsupp – live chat, AI shopping assistant and chatbots

ICON SL – Smart AI Search adds an advanced semantic search experience to WordPress websites. Without an API key, searches fall back to the default local WordPress search behavior. To use Smart AI Search as intended, connect your ICON SL API key so the plugin can index public site content and return AI-powered semantic results. Clean admin page focused on search behavior, usage, and maintenance tasks. Shortcode [iconslsas_search] to show the Smart AI Search interface on any page. Optional integration to use the Smart AI Search page as the default WordPress search experience. Connect an API key to enable semantic indexing and AI-powered search results. Local/classic WordPress search remains available as the fallback when the API key is not configured or semantic search is unavailable. Semantic indexing keeps AI results in sync with your published content after the service is connected. External Services This plugin connects to ICON SL services to provide account management, setup, usage information, indexing, and AI-powered semantic search results. Without this connection, the plugin falls back to local WordPress search. Service provider: ICON SL, https://iconsl.com/ When connected, the service indexes only public, published, searchable site content and processes search queries so semantic results can be shown to visitors. Without an API key, searches are handled locally by WordPress and the external service is not used for visitor search queries. Data sent to this service: Search queries — When semantic search is enabled with an API key, visitor search text is sent to retrieve relevant results. Results are filtered again in WordPress before display so only currently public/searchable posts can be returned. Connection details — The saved account connection and site identity are used to authenticate the site with the service. Public content data — Public post titles, content, URLs, modification dates, and related indexing information may be sent to build or refresh the semantic search index. Private, draft, pending, future, trashed, auto-draft, password-protected, and non-public/non-searchable post types are excluded. PDF attachment data — PDF files are uploaded only when the attachment is public/searchable or attached to public searchable content. Private/protected media, uploads attached to private/draft/password-protected content, and local server file paths are not sent. Index cleanup data — When indexed content is deleted or is no longer public/searchable, the plugin asks the service to remove stale semantic index records. Usage/account data — When an administrator loads usage information or updates settings, the plugin may send the saved connection, site identity, and relevant non-secret search configuration values. This plugin does not send database credentials, admin-only settings, private metadata, account keys in frontend JavaScript, or personal data about site visitors to the external service. When semantic search is enabled, only the search query text is transmitted for each visitor search. Smart AI Search website and dashboard The admin screen links to the Smart AI Search website so administrators can connect the service and manage their plan. These links are opened only when an administrator clicks them. WordPress sends the normal browser request data for a clicked external link, such as IP address, browser user agent, and referring page, according to the external site’s own policies. Service Terms and Privacy: Terms of Service: https://smart-ai-search.iconsl.com/en/terms Privacy Policy: https://smart-ai-search.iconsl.com/en/privacy

Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores. Elevate Your Online Sales with Conversations! We offer everything you need to grow your online sales: chatbots, AI shopping assistant, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites. Why choose Smartsupp? 🗨️ Chat and Connect: Engage effortlessly with your customers and establish robust relationships. Our lightning-fast chatbox is complemented by Messenger, WhatsApp and email integration, ensuring every conversation is at your fingertips via our mobile apps. 🚀 Convert and Conquer: Transform mere visitors into enthusiastic customers thanks to lead-gen chatbots, Mira AI shopping assistant and automated messaging. 🤖 Engage with AI: Keep both customers and visitors engaged with our Mira AI shopping assistant available 24/7 to provide invaluable assistance. 📊 Unlock Insights: Gain a deeper understanding of conversation dynamics, customer satisfaction, your team’s performance, popular inquiries, and more. Uncover who’s converting effortlessly and who may need your special attention. 🔐 GDPR compliant: We securely store your data in the European Union and comply with strict EU data protection laws. What can Smartsupp do? What awaits you with Smartsupp? Explore our list of key features that will elevate your customer service from ordinary to exceptional. Live Chat: Connect with your e-shop customers in real-time, just like having a friendly conversation. Mira AI Shopping Assistant: Take advantage of our advanced AI chatbot to automatically answer up to 80% of customer queries, recommend products, and drive cross-sell and up-sell opportunities. Chatbot: Your personalized, time-saving assistant. It engages with your visitors, answers their questions, guides them to the right products, and even chats when you’re not around. Lead Generation: Automatically gather leads through the chatbot and categorize them based on your needs. Messenger, WhatsApp & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard. E-shop Data: Access detailed customer information right during your chat, thanks to our advanced integration with WordPress. Mobile App: Stay connected with your customers anytime, anywhere – it’s like having your e-shop in your pocket! Ready to take your online presence to new heights? Experience the difference with Smartsupp today and witness firsthand what we can do for your business! What our users say about us? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “One of the advantages of Smartsupp chat for us is that it is always visible at a glance when browsing the e-shop. Our customers know that we are there for them 24/7, and they can contact us at any time – whether they use the chatbot or the live chat.” —Jan Kučera, ASKO – NÁBYTEK “We have 23 live chat agents available from 6 a.m. to midnight. Most frequently, customers text in the evening, though. Thanks to Smartsupp’s solutions, we sell 900 cars a month.” —Jan Duchoň, AAA AUTO