SimpleSupport Help Desk vs Tickzo – Support Ticket System

SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get: Support widget — a floating chat/ticket button on every page (or embed it anywhere with [simplesupport]) Live stats — at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin One-click dashboard — jump straight to the full SimpleSupport dashboard to read and reply No coding required. Works on any WordPress theme. Free plan included — sign up at simplesupport.uk and get your publishable key in seconds. Features Floating support widget injected automatically into your site footer Configurable position (bottom-right / bottom-left) and brand colour Shortcode [simplesupport] to embed the widget on a specific page only At-a-glance ticket counts (open / in-progress / waiting / total) in wp-admin Links directly into your SimpleSupport dashboard for full ticket management External Services This plugin connects to the SimpleSupport API (app.simplesupport.uk) to: Load the support widget on your site’s frontend Display aggregate ticket counts in wp-admin Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. No data is sent until you configure a publishable key. Service: SimpleSupport — https://simplesupport.uk Privacy policy: https://simplesupport.uk/privacy Terms of service: https://simplesupport.uk/terms

Tickzo is a comprehensive support ticket system that helps you manage customer inquiries efficiently. Perfect for businesses, online stores, and service providers who want to provide excellent customer support directly from their WordPress site. Key Features Unlimited Tickets – Create and manage unlimited support tickets Unlimited Categories – Organize tickets with custom categories Priority Levels – Set ticket priorities (Low, Normal, High) Status Management – Track tickets with Open, Pending, and Closed statuses Email Notifications – Automatic email alerts for new tickets and replies User-Friendly Frontend – Beautiful ticket submission forms for your customers Admin Dashboard – Comprehensive admin interface with statistics Multilingual Ready – Full translation support (i18n) Shortcodes – Easy integration with [tickzo_form] and [tickzo_tickets] Responsive Design – Works perfectly on mobile, tablet, and desktop How It Works Install and activate the plugin Add the [tickzo_form] shortcode to any page for ticket submission Add the [tickzo_tickets] shortcode to display user tickets Manage all tickets from the WordPress admin dashboard Respond to customer inquiries with ease Perfect For Small businesses E-commerce stores (WooCommerce, etc.) Service providers Educational institutions Membership sites Any website that needs customer support Pro Version Available Upgrade to Tickzo Pro for advanced features: Agent Management – Multiple support agents with role-based access Advanced Reporting – Detailed analytics and performance reports Custom Status & Priorities – Create your own workflow Email Template Editor – Customize notification emails SLA Management – Set and track service level agreements Ticket Automation – Auto-assignment and workflows Priority Support – Get help when you need it Learn more about Tickzo Pro Documentation & Support Documentation Support Forum Feature Requests Privacy Policy Tickzo stores the following data in your WordPress database: ticket subject, message, category, priority, replies and attachments, plus name and email address for guest tickets. Attachments are stored in a protected folder that is not directly accessible from the web. Guests receive a personal link to their ticket by email; the link is derived from the secret keys in wp-config.php and is not stored in the database, and admins can replace it at any time. The plugin does not: * Send data to external services * Track users * Share data with third parties Tickzo registers with the WordPress privacy tools (Tools > Export Personal Data / Erase Personal Data) and suggests a section for your privacy policy (Settings > Privacy). Closed tickets can be deleted automatically after a configurable number of days. Credits Developed by Thorsten Glander Support For support questions, please use the Press Suite Support. For Pro version support, please visit Press Suite Support.