Sentient Forms vs Smartsupp – live chat, AI shopping assistant and chatbots

Sentient Forms adds AI actions to Gravity Forms, Contact Form 7, and WPForms submissions: lead scoring (A/B/C/Reject), spam review, entry summaries, content checks, and WordPress logs. Gravity Forms supports native workflows, including validation and realtime actions where available. Contact Form 7 and WPForms support after-submission actions through the Sentient Forms Submission Ledger. CF7 and WPForms validation blocking, realtime suggestions, native spam status, webhook suppression, and notification suppression are not supported in this release. A TWP Technologies, LLC product. Product site: https://sentientforms.com. Public development: https://github.com/TWP-Technologies/sentient-forms-wp-plugin. Local settings, action definitions, form mappings, execution logs, provider settings, and saved results are stored in WordPress. Use your OpenRouter key for direct execution, or connect Sentient Forms Managed Execution for managed paid features. AI-generated Site Context needs Managed Execution or a paid, web-capable OpenRouter model; you can also write it manually. Source JavaScript and CSS in assets/dist are generated from admin-app in the public release source: https://github.com/TWP-Technologies/sentient-forms-wp-plugin/tree/v0.6.1. Build with cd admin-app, bun install --frozen-lockfile, and bun run build:wp. External services This plugin sends data to external services only for provider paths and features an administrator enables. OpenRouter direct execution: Service: OpenRouter Endpoint: https://openrouter.ai/ When used: after an administrator connects OpenRouter and runs direct provider validation, a form action, or AI-generated Site Context. Site Context needs a paid, web-capable OpenRouter model. Data sent: selected submitted fields from mapped Gravity Forms, Contact Form 7, or WPForms actions, prompt/action instructions, model identifier, and request metadata. Site Context sends the site URL, public-site research prompt, selected model, and request metadata; web-capable models may search or fetch public pages. Account required: an OpenRouter account/API key. Site Context requires a paid, non-free, web-capable model. Terms: https://openrouter.ai/terms Privacy policy: https://openrouter.ai/privacy Sentient Forms Managed Execution: Service: Sentient Forms Endpoint: https://api.sentientforms.com/ When used: optional managed account, billing, metering, managed model execution, support diagnostics, or administrator-enabled managed features. Data sent: account/site identifiers, billing state, and, for managed AI execution, selected submitted fields from mapped Gravity Forms, Contact Form 7, or WPForms actions plus prompt/action instructions. Managed Site Context sends the site URL, public-site research prompt, selected model, and request metadata; web-capable models may search or fetch public pages. Account required: a Sentient Forms account may be required for managed paid features. Direct OpenRouter does not require Sentient payment. Terms: https://sentientforms.com/terms Privacy policy: https://sentientforms.com/privacy Optional Sentient Forms telemetry: Service: Sentient Forms Endpoint: https://api.sentientforms.com/v1/sites/telemetry and https://api.sentientforms.com/v1/telemetry/async When used: only after an administrator opts in and the site has a connected Sentient Forms site identity. Data sent: telemetry consent state and metadata-only events: plugin/runtime versions, provider path, action code, execution request ID, adapter, job status, attempt counts, and sanitized error or warning codes. Data not sent: form field contents, prompts, model outputs/results, raw error messages, visitor identifiers, saved provider secrets, billing secrets, or OpenRouter BYOK payloads. Account required: a Sentient Forms site identity is required for telemetry sync and delivery. Terms: https://sentientforms.com/terms Privacy policy: https://sentientforms.com/privacy Administrator-configured webhooks: Service: the webhook URL entered by the site administrator. Endpoint: the administrator-provided webhook URL. When used: only when an administrator explicitly enables a post-execution webhook for an action. Data sent: form entry identifier, local action context, action result, and configured webhook metadata needed by the receiver. Account required: depends on the administrator-provided webhook receiver. Terms: provided by the administrator-chosen webhook receiver. Privacy policy: provided by the administrator-chosen webhook receiver. Realtime Clarification Assistant: Service: OpenRouter direct execution or Sentient Forms Managed Execution, depending on the selected provider path. Endpoint: the same provider endpoint disclosed above for the selected execution path. When used: only when an administrator maps the Realtime Clarification Assistant to a Gravity Forms form and enables realtime suggestions. Data sent: visible field values collected before submission, realtime action instructions, form metadata, selected model identifier, and request metadata needed to return suggestions. Account required: depends on provider path. OpenRouter requires an account/API key. Managed execution may require a Sentient Forms account. Visitor disclosure: site owners should disclose realtime AI suggestions in their public privacy policy or form copy before enabling this feature, because selected in-progress field values can be sent before final submission. Terms and privacy policy: the same provider terms and privacy policy disclosed above for the selected execution path. No OpenRouter or Sentient AI execution request should be sent until an administrator has configured and accepted the relevant provider disclosure. No telemetry event should be queued or sent until an administrator opts in and a Sentient Forms site identity exists.

Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores. Elevate Your Online Sales with Conversations! We offer everything you need to grow your online sales: chatbots, AI shopping assistant, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites. Why choose Smartsupp? 🗨️ Chat and Connect: Engage effortlessly with your customers and establish robust relationships. Our lightning-fast chatbox is complemented by Messenger, WhatsApp and email integration, ensuring every conversation is at your fingertips via our mobile apps. 🚀 Convert and Conquer: Transform mere visitors into enthusiastic customers thanks to lead-gen chatbots, Mira AI shopping assistant and automated messaging. 🤖 Engage with AI: Keep both customers and visitors engaged with our Mira AI shopping assistant available 24/7 to provide invaluable assistance. 📊 Unlock Insights: Gain a deeper understanding of conversation dynamics, customer satisfaction, your team’s performance, popular inquiries, and more. Uncover who’s converting effortlessly and who may need your special attention. 🔐 GDPR compliant: We securely store your data in the European Union and comply with strict EU data protection laws. What can Smartsupp do? What awaits you with Smartsupp? Explore our list of key features that will elevate your customer service from ordinary to exceptional. Live Chat: Connect with your e-shop customers in real-time, just like having a friendly conversation. Mira AI Shopping Assistant: Take advantage of our advanced AI chatbot to automatically answer up to 80% of customer queries, recommend products, and drive cross-sell and up-sell opportunities. Chatbot: Your personalized, time-saving assistant. It engages with your visitors, answers their questions, guides them to the right products, and even chats when you’re not around. Lead Generation: Automatically gather leads through the chatbot and categorize them based on your needs. Messenger, WhatsApp & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard. E-shop Data: Access detailed customer information right during your chat, thanks to our advanced integration with WordPress. Mobile App: Stay connected with your customers anytime, anywhere – it’s like having your e-shop in your pocket! Ready to take your online presence to new heights? Experience the difference with Smartsupp today and witness firsthand what we can do for your business! What our users say about us? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “One of the advantages of Smartsupp chat for us is that it is always visible at a glance when browsing the e-shop. Our customers know that we are there for them 24/7, and they can contact us at any time – whether they use the chatbot or the live chat.” —Jan Kučera, ASKO – NÁBYTEK “We have 23 live chat agents available from 6 a.m. to midnight. Most frequently, customers text in the evening, though. Thanks to Smartsupp’s solutions, we sell 900 cars a month.” —Jan Duchoň, AAA AUTO