AI Chat App – Live Agent Handover, Help Docs, vs Rock The Slackbot

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

What is Slack? Slack is a team collaboration tool that offers chat rooms organized by topic, as well as private groups and direct messaging. It’s a great way to be productive with your team without clogging up your inbox. What is A Slackbot? Slackbot is Slack’s built-in robot, which helps us send messages to you and your team inside your Slack account. Why Rock The Slackbot? Because it can help you manage your websites, and stay on top of changes, by sending notifications (following numerous WordPress events) to your Slackbot who will pass them along to a channel or direct message in your Slack account. Rock the Slackbot is multisite-friendly. Rock the Slackbot sends customizable notifications for the following events: When a post is published When a post is unpublished When a post is updated When a post is deleted When a post is trashed When a comment is added When a comment is approved When a comment is unapproved When a comment is marked as spam When a comment is trashed When a 404 error is thrown When a menu item is deleted When media is added When media is edited When media is deleted When a user is added When a user is deleted When a user’s role is changed When a plugin, theme, or core update is available When a plugin, theme, or core is updated I’m working to add the following events: When menu item is added When plugins or themes are uploaded When plugins or themes are activated Each event can be customized to allow you to send different event notifications to different Slack channels, e.g. you can send core, theme and plugin updates to your “wp-development” channel while all of your post changes go to your “wp-content” channel. Please use the Issues section of this plugin’s GitHub repo to suggest features, like other notification events. A Slack account is required to use this plugin and is free to use for as long as you want and with an unlimited number of people. Visit the Slack website to learn more and sign up. Send A Simple Slack Message You can use the following send_webhook_message() function to send a simple message to your Slack account. The function accepts the following parameters: $webhook_id_or_url – provide the webhook URL or the ID of one stored in settings $message – the message you want to send $channel – OPTIONAL – the channel you want to send message to. Prefix with # for a specific channel or @ for a specific user. Will use default channel if nothing is passed. // Use this function to send a simple message to Slack rock_the_slackbot()->send_webhook_message( ‘564d3c1cdf52d’, ‘this is a test’, ‘#testchannel’ ); Filters Rock The Slackbot has filters setup to allow you to tweak each WordPress notification before it’s sent. You can setup a filter for all notifications or drill down by event or specific webhook. Each notification filter passes three arguments: $notification – an array containing the notification information: webhook URL (the URL for your Slack account) and the payload (all of the information being sent to Slack) for the notification $notification_event – the slug of the notification event Will be false if you send a custom Slack notification that doesn’t involve a WordPress event $event_args – an array containing notification event specific information Will be false if you send a custom Slack notification that doesn’t involve a WordPress event See Notification Events below to learn which information is passed to the filters for each notification event. Filter all WordPress notifications add_filter( 'rock_the_slackbot_notification', 'filter_rock_the_slackbot_notification', 10, 3 ); function filter_rock_the_slackbot_notification( $notification, $notification_event, $event_args ) { // Change the pieces // Return the notification return $notification; } Filter WordPress notifications by webhook ID // You can find the ID for each of your webhooks on their edit screen in the admin add_filter( 'rock_the_slackbot_notification_(webhook_id)', 'filter_rock_the_slackbot_notification_webhook', 10, 3 ); function filter_rock_the_slackbot_notification_webhook( $notification, $notification_event, $event_args ) { // Change the pieces // Return the notification return $notification; } Filter WordPress notifications by event slug // The event slugs are listed below add_filter( 'rock_the_slackbot_notification_(notification_event)', 'filter_rock_the_slackbot_notification_event', 10, 3 ); function filter_rock_the_slackbot_notification_event( $notification, $notification_event, $event_args ) { // Change the pieces // Return the notification return $notification; } Filter all outgoing webhook payloads that are sent to Slack Whether it’s a WordPress notification or a simple Slack message, all messages to Slack are sent as a payload in an outgoing webhook. This filter allows you to change any payload sent to Slack in an outgoing webhook. add_filter( 'rock_the_slackbot_outgoing_webhook_payload', 'filter_rock_the_slackbot_outgoing_webhook_payload', 10, 2 ); function filter_rock_the_slackbot_outgoing_webhook_payload( $payload, $webhook_url ) { // Change the payload // Return the payload return $notification; } Notification Events Including event specific information passed to filters for each notification event. Content post_published Passed To Filters post – the WP_Post object data of the post that was published old_post_status – the status of the post before it was published new_post_status – the current status of the published post post_unpublished Passed To Filters post – the WP_Post object data of the post that was unpublished old_post_status – the status of the post before it was unpublished new_post_status – the current status of the unpublished post post_updated Passed To Filters post_id – the post ID of the post you updated post_before – the WP_Post object data of the post before it was updated post_after – the WP_Post object data of the post after it was updated post_deleted Passed To Filters post – the WP_Post object data of the post that was deleted post_trashed Passed To Filters post – the WP_Post object data of the post that was trashed is_404 Passed To Filters url – the URL that threw the 404 error referer – the HTTP referer (may not always be defined) ip_address – the IP address of the user who visited the URL (may not always be defined) user_agent – the user agent of the user who visited the URL (may not always be defined) wp_query – the WordPress query variables mysql_request – the MySQL query request Menus menu_item_deleted Passed To Filters menu – the WP_Post object data of the menu that held the menu item menu_item_id – the post ID of the menu item that was deleted Media add_attachment Passed To Filters attachment_post – the WP_Post object data for the attachment you added edit_attachment Passed To Filters attachment_post – the WP_Post object data for the attachment you edited delete_attachment Passed To Filters attachment_post – the WP_Post object data for the attachment you deleted Users user_added Passed To Filters user – the WP_User data for the user you added user_deleted Passed To Filters user – the WP_User data for the user you deleted set_user_role Passed To Filters user – the WP_User data for the user whose role was changed current_user_roles – the current user roles for the user whose role was changed old_user_roles – the old user roles for the user whose role was changed Updates core_update_available Passed To Filters current_version – the current version number of WordPress core new_version – the version number for the WordPress core update core_updated Passed To Filters current_version – the current version number of WordPress core after the update old_version – the old version number for WordPress core before the update plugin_update_available Passed To Filters plugins – includes an array of the plugins who have updates available plugin_updated Passed To Filters plugin – includes an array of the plugin(s) that were updated theme_update_available Passed To Filters themes – includes an array of the themes who have updates available theme_updated Passed To Filters theme – includes an array of the theme(s) that were updated Filter Examples You can use a filter to change the Slack notification to go to a different Slack channel according to post information, like the post category: add_filter( 'rock_the_slackbot_notification', 'filter_rock_the_slackbot_notification', 10, 3 ); function filter_rock_the_slackbot_notification( $notification, $notification_event, $event_args ) { // Only run filter for specific events switch ( $notification_event ) { // This way you can set which events you want to use case 'post_published': case 'post_unpublished': case 'post_updated': case 'post_deleted': case 'post_trashed': // Get category names $categories = wp_get_post_categories( $event_args[ 'post_id' ], array( 'fields' => 'names' ) ); // Replace 'CategoryName' with the category you're looking for if ( in_array( 'CategoryName', $categories ) ) { // Change the channel in the payload // Make sure you prefix the channel name with # $notification[ 'payload' ][ 'channel' ] = '#newchannel'; } break; } // Return the notification return $notification; }