Re vs AI Chatbot & Live Chat – WebChatAgent

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site. Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat. All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are. Use Re:amaze Cues to automatically target and message online customers using rules and conditions. Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place! Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves. Send automated Customer Satisfaction Surveys and keep track of your service quality. View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer. Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers. The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service. Detailed Features Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service. Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates. See order details, histories, and lifetime value See recent activity, and customers’ screens See shipping and fulfillment Set order status Process refunds and cancellations Edit customer and order notes Boost Engagement, Conversions, and Sales Add a live chat customer service experience to your storefront to engage customers. Fully customizable livechat support to match your brand Minimal coding required SEO-friendly script loading for fast page loads Apply powerful rules and condition triggers for automatic customer messaging. Send call-to-actions, discounts, and promotions via live chat Ask for reviews automatically after a purchase Up-sell relevant products at checkout Prevent shopping cart abandonment Reduce Customer Service Volume By 40% Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles. Hello Bot can automatically greet customers FAQ Bot can reply with FAQ articles for faster customer support Order Bot can answer order questions Chatbot builder (coming soon) Create workflows for advanced chat support scenarios Perfect For Self Service FAQ and knowledge base management Powerful article editor Optimized for SEO Show your FAQ in live chat Embeddable Give Agents Full Customer Service Clarity Powerful Live Dashboard for customer support, sales, and marketing See customer activity and location Send 1-on-1 chat messages and optimize sales See customer screens and co-browse using Peek! Create Happy Customers Schedule satisfaction surveys after customer service emails or chats have been addressed. Available for email and live chat tickets Customers can rate your customer support quality Get additional feedback for you to review Detailed reporting for support tickets Better Teamwork Customer support teams are more efficient when using Re:amaze. CRM and segmentation Internal notes Team activity sharing Response templates Office hours Autoresponders Email templates iOS and Android mobile apps Mobile Apps Available Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go. iOS – Get iOS App Android – Get Android App

A free WordPress chatbot plugin that turns your own content into a 24/7 AI support assistant. WebChatAgent answers questions from your website and documents, captures leads, books appointments and lets your team take over conversations in live chat. Install the plugin, connect your Chatbot ID and publish the widget — no custom code or separate model API key inside WordPress required. More than a generic chat bubble: WebChatAgent combines grounded AI answers, human takeover and conversion tools in one WordPress-ready workflow. Free to install and run – The plugin and the free plan cost nothing; paid plans add higher limits and advanced integrations Answers from your content – Train the AI on website pages, PDFs, Word files, spreadsheets, Notion or Confluence AI chatbot + human live chat – Automate routine questions and take over any conversation when a person is needed Lead capture and bookings – Collect contact details, qualify enquiries and book appointments inside the chat Built for WordPress – Use the floating widget, shortcode or native Gutenberg block Privacy-focused controls – Anonymized IP storage, configurable retention settings, a DPA and documented provider choices help support GDPR requirements A free WebChatAgent account is required. The AI, conversations and widget settings are managed in the WebChatAgent dashboard; this WordPress plugin provides the native installation, embed options and live preview. Set up in three steps Create a chatbot at https://webchatagent.com and add your website or documents as knowledge sources. Copy the Chatbot ID into WordPress > WebChatAgent and enable the widget. Customize the design and behaviour in WebChatAgent. Changes appear automatically on your WordPress site. Built specifically for WordPress No-code floating widget – Add the chatbot across your site without editing theme files Native Gutenberg block – Place an inline chat directly inside a page or post Shortcode support – Use [webchatagent_inline] in the Classic Editor, page builders and text widgets Per-embed Chatbot ID – Override the default bot for individual pages or campaigns Live preview – Check the current widget directly in the WordPress admin Efficient loading – Inline widget assets load only on pages that contain the block or shortcode AI support, sales and automation Context-aware answers (RAG) based on your pages and uploaded documents OpenAI ChatGPT, Google Gemini, xAI Grok and Mistral AI model support Live chat and human takeover with one shared conversation inbox Action Bar and Form Builder for links, WhatsApp, Calendly and custom lead forms Proactive triggers based on time, scroll depth, exit intent, inactivity and other visitor behaviour WooCommerce and API connectors for order status, product information and business data Multilingual conversations, voice input, file upload and message streaming Analytics, lead management, tickets, feedback and knowledge testing in the WebChatAgent dashboard Feature availability and usage limits depend on the selected WebChatAgent plan. See https://webchatagent.com/pricing for current details. For agencies and resellers Managing chatbots for clients? WebChatAgent also offers a separate white-label platform with your own branding, domain, client management and reseller pricing. Learn more at https://webchatagent.com/enterprise-white-label. Privacy Policy WebChatAgent is an external service used to provide the chatbot, AI responses and live chat. When the floating widget is enabled, the visitor’s browser requests widget files from https://webchatagent.com. This connection can transmit standard request information such as the IP address and user agent. The IP address is stored in anonymized form for abuse prevention and geographic customization. Chat messages, session information and any details a visitor submits are sent to WebChatAgent when the visitor uses the chat. Retention periods and automatic cleanup can be configured in the WebChatAgent dashboard. If a custom Google Font is selected, the widget may request font files through https://fonts.googleapis.com. Configure a system or locally hosted font if you do not want the widget to request Google Fonts. Site owners should describe the service in their privacy notice and configure consent behaviour according to their requirements. For privacy questions, contact [email protected]. External services The plugin connects to the following external services: https://webchatagent.com/api/chatbots/{id}/public – Loads the saved public chatbot configuration for the WordPress admin preview https://webchatagent.com/widget/web-chat-agent.js and the corresponding CSS – Renders the floating widget when it is enabled https://webchatagent.com/widget/chat-widget-inline.js – Renders shortcode and Gutenberg block embeds on pages where they are used https://fonts.googleapis.com – May load a selected custom Google Font Terms of Service: https://webchatagent.com/terms Privacy Policy: https://webchatagent.com/privacy-policy