Re:amaze Helpdesk & Live Chat for WordPress Plugin Directory

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.

All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.

Use Re:amaze Cues to automatically target and message online customers using rules and conditions.

Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!

Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.

Send automated Customer Satisfaction Surveys and keep track of your service quality.

View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

Detailed Features Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.

See order details, histories, and lifetime value

See recent activity, and customers’ screens

See shipping and fulfillment

Set order status

Process refunds and cancellations

Edit customer and order notes

Boost Engagement, Conversions, and Sales Add a live chat customer service experience to your storefront to engage customers.

Fully customizable livechat support to match your brand

Minimal coding required

SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

Send call-to-actions, discounts, and promotions via live chat

Ask for reviews automatically after a purchase

Up-sell relevant products at checkout

Prevent shopping cart abandonment

Reduce Customer Service Volume By 40% Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

Hello Bot can automatically greet customers

FAQ Bot can reply with FAQ articles for faster customer support

Order Bot can answer order questions

Chatbot builder (coming soon)

Create workflows for advanced chat support scenarios

Perfect For Self Service

FAQ and knowledge base management

Powerful article editor

Optimized for SEO

Show your FAQ in live chat

Embeddable

Give Agents Full Customer Service Clarity

Powerful Live Dashboard for customer support, sales, and marketing

See customer activity and location

Send 1-on-1 chat messages and optimize sales

See customer screens and co-browse using Peek!

Create Happy Customers Schedule satisfaction surveys after customer service emails or chats have been addressed.

Available for email and live chat tickets

Customers can rate your customer support quality

Get additional feedback for you to review

Detailed reporting for support tickets

Better Teamwork Customer support teams are more efficient when using Re:amaze.

CRM and segmentation

Internal notes

Team activity sharing

Response templates

Office hours

Autoresponders

Email templates

iOS and Android mobile apps

Mobile Apps Available Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

iOS – Get iOS App

Android – Get Android App