PufferSights – AI Crawler Insights vs Smartsupp – live chat, AI shopping assistant and chatbots

PufferSights monitors 100+ known AI crawler and AI agent user agents, hashes IP addresses, groups traffic by bot, provider, crawl purpose, content type, and response status, tracks human referrals from AI surfaces, and can publish a dynamic llms.txt content map for public site content. The dashboard summarizes: HTTP traffic by bot. Crawl purpose. Content type. Response status. AI referrals and crawl-to-refer ratio. Top crawled content. Tracked agent count. Dynamic llms.txt content map. robots.txt audit and policy snippets. The crawler registry is based on current public operator documentation and industry references for OpenAI, Anthropic, Perplexity, Google, Apple, Common Crawl, Meta, ByteDance, Microsoft, Amazon, and related AI crawler operators. The plugin does not contact any external service. All analytics data is stored in your own WordPress database. robots.txt publishing is off by default. The plugin can generate and optionally publish policies for: Monitor only. Block training crawlers. Allow AI search/user-action bots while blocking training crawlers. Block all known AI bots. llms.txt publishing is on by default and can be disabled in the PufferSights settings. The generated /llms.txt file lists selected published public pages and posts in Markdown so AI assistants can find the site’s main public content more easily. Important Notes User-agent detection is not bot verification. User agents can be spoofed. Raw IP addresses are not stored; the plugin stores a salted hash for rough uniqueness. robots.txt is voluntary. Use a WAF, CDN, or server-level controls when technical enforcement is required. Google-Extended and Applebot-Extended are robots.txt control tokens rather than normal request user agents, so they appear in robots.txt audits and policy snippets but usually do not appear in request logs. llms.txt is a content map, not an access-control policy. It does not replace robots.txt and does not force AI systems to use or cite your content. Privacy PufferSights stores local analytics for public, logged-out requests only. It does not track wp-admin pages, logged-in users, AJAX requests, or WP-Cron requests. The plugin stores: Request time and date. Event type, such as AI crawler request or AI referral. HTTP method. Request path without query string. HTTP response status. MIME/content group. Matched crawler or AI referral provider. User-agent string and user-agent hash. Salted one-way hash of the request IP address. Referrer origin only, such as https://chatgpt.com, without referrer path or query string. The plugin does not store raw IP addresses, cookies, browser local storage, or complete referrer URLs. It does not send analytics, telemetry, crawler records, or site data to third-party services. If llms.txt publishing is enabled, the plugin serves a Markdown overview of selected published public posts and pages at /llms.txt. Drafts, private posts, and password-protected posts are not included. Administrators can disable tracking, clear captured events, and configure retention from the PufferSights admin page. The default retention period is 90 days. On uninstall, the plugin removes its custom analytics table, saved options, and scheduled cleanup hook. The plugin also adds suggested disclosure text to WordPress’ Privacy Policy Guide.

Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores. Elevate Your Online Sales with Conversations! We offer everything you need to grow your online sales: chatbots, AI shopping assistant, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites. Why choose Smartsupp? 🗨️ Chat and Connect: Engage effortlessly with your customers and establish robust relationships. Our lightning-fast chatbox is complemented by Messenger, WhatsApp and email integration, ensuring every conversation is at your fingertips via our mobile apps. 🚀 Convert and Conquer: Transform mere visitors into enthusiastic customers thanks to lead-gen chatbots, Mira AI shopping assistant and automated messaging. 🤖 Engage with AI: Keep both customers and visitors engaged with our Mira AI shopping assistant available 24/7 to provide invaluable assistance. 📊 Unlock Insights: Gain a deeper understanding of conversation dynamics, customer satisfaction, your team’s performance, popular inquiries, and more. Uncover who’s converting effortlessly and who may need your special attention. 🔐 GDPR compliant: We securely store your data in the European Union and comply with strict EU data protection laws. What can Smartsupp do? What awaits you with Smartsupp? Explore our list of key features that will elevate your customer service from ordinary to exceptional. Live Chat: Connect with your e-shop customers in real-time, just like having a friendly conversation. Mira AI Shopping Assistant: Take advantage of our advanced AI chatbot to automatically answer up to 80% of customer queries, recommend products, and drive cross-sell and up-sell opportunities. Chatbot: Your personalized, time-saving assistant. It engages with your visitors, answers their questions, guides them to the right products, and even chats when you’re not around. Lead Generation: Automatically gather leads through the chatbot and categorize them based on your needs. Messenger, WhatsApp & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard. E-shop Data: Access detailed customer information right during your chat, thanks to our advanced integration with WordPress. Mobile App: Stay connected with your customers anytime, anywhere – it’s like having your e-shop in your pocket! Ready to take your online presence to new heights? Experience the difference with Smartsupp today and witness firsthand what we can do for your business! What our users say about us? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “One of the advantages of Smartsupp chat for us is that it is always visible at a glance when browsing the e-shop. Our customers know that we are there for them 24/7, and they can contact us at any time – whether they use the chatbot or the live chat.” —Jan Kučera, ASKO – NÁBYTEK “We have 23 live chat agents available from 6 a.m. to midnight. Most frequently, customers text in the evening, though. Thanks to Smartsupp’s solutions, we sell 900 cars a month.” —Jan Duchoň, AAA AUTO