AI Chat App – Live Agent Handover, Help Docs, vs Customer Service to Content Marketing Converter by Produck

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

With ProDuck you turn customer service into content marketing by converting customer chats into content pages to reuse them as blog pages or FAQs and to attract new customer via content marketing. More specifically, published chats get indexed by search engines, increasing your authority on google and co. Your ranking will benefit soon. Hence, published chats can easily be shared on social media as if it were new blog articles. All chats can be received and managed in the ProDuck app as well as in your browser. Note that by using this plugin and therefore the Produck service you accept the Produck terms and conditions (https://produck.de/agb.html) as well as the Produck data policy regulation (https://produck.de/data-sec.html). The source-code of the Produck plugin can be found on Github: https://github.com/monstec/produck-wordpress-plugin. Features Chat to Website Page Generator – Simply add new pages to your shop by editing and publishing useful chats SEO-Content – Published chats are search engine optimized (SEO) by default and promote your google ranking through sustainable content marketing Sharing Function – Chats can easily be shared with your community on various channels such as email, facebook or twitter Expert Profile – Publish a customized profile on ProDuck.de to attract more customer Statistics – Live metrics for all your chats are displayed on your dashboard Live Chat Function Live Chat – Smart real-time live chat function to lead up to 10 chats at once At the Point of Sale – Modul integration at different places on your page Responsive – The chat is seamlessly adapting to various mobile and desktop screens Chat History – All chats can be edited and maintained in your ProDuck Expert Account Alternative Contact – Show alternative contact channels in case you are absent No Cookie Barrier – The chat works independent of the third-party cookie settings of your visitors Benefits for Merchants ProDuck improves your ranking on Google and co. by reusing your customer conversations and enabling search engine indexation. The set-up pages can easily be promoted on social media and keep your community alive. The smart live chat offers you a convenient and innovative way to connect with your customers. Benefits for Customers Customer can request immediate support by using the responsive live chat Chats can be displayed in widgets on relevant pages to solve remaining questions instantly Customer will find relevant products from your portfolio (if you have configured this option) in the chat to allow a sales interaction as if they are in your local store Recommendations We recommend to submit at least two chats per week, to keep your page interesting for search engines. Adjust the wording of your customers’ question in the “quackify” section after the chat was accomplished, to find a very catchy headline which will be indexed on google later on. Try to provide crisp, but also holistic answers to customer queries. Additional answers can help, to keep a specific question relevant to future visitors with similar issues. Holistic answers are more likely to support a good ranking on search engines. From our experience, your site ranking will benefit noticeably after 20 published chats. All the best. Your ProDucks. What makes ProDuck unique ProDuck is the only live chat with integrated chat to website feature We exploit the value of your answers by converting them into single pages, placed on your website and helping you to reach a better position on google and co.