Polanger Ticket System for WooCommerce vs Smush – Image Optimization, Compression, Lazy Load, WebP & CDN

Polanger Ticket System is a support ticket plugin for WooCommerce. It provides a ticket-based support system integrated with WooCommerce. Key Features Polanger Ticket System includes the following features: Chat-style messaging interface Real-time collision detection (Agent Lock) Automatic email notifications Customizable categories & priorities WooCommerce order & product linking Customer ticket closing option Maximum active tickets limit Auto-close inactive tickets HPOS compatible Fully translatable (i18n ready) Ticket Management Create Tickets – Customers can easily create support tickets from their My Account page Track Status – Monitor tickets through Open, In Progress, Waiting, Resolved, and Closed statuses Priority Levels – Organize tickets by urgency with customizable priority levels (Low, Normal, High, Urgent) Categories – Categorize tickets for better organization and routing Order Association – Link tickets to specific WooCommerce orders for context Product Association – Connect tickets to purchased products Chat Interface Real-time Updates – Automatic polling for new messages without page refresh Chat-style Design – Familiar messaging interface like popular chat apps Admin & Customer Badges – Clear distinction between support team and customer messages Time Stamps – Human-readable “X minutes ago” format User Avatars – Visual identification for all participants Security & Control Agent Lock / Collision Detection – Prevents multiple admins from working on the same ticket simultaneously with real-time warnings Heartbeat System – 30-second presence checks to track active viewers Auto-Leave Detection – Automatically removes inactive agents using sendBeacon API 2-Minute Timeout – Inactive admins are automatically removed from viewer list Max Active Tickets – Limit how many open tickets a customer can have at once Nonce Verification – All AJAX requests are secured with WordPress nonces Capability Checks – Role-based access control for all operations Settings Enable/Disable System – Turn the entire ticket system on or off Require Product Purchase – Only allow customers who purchased products to create tickets Custom No-Purchase Message – WYSIWYG editor for custom messages with links Tickets Per Page – Control pagination for ticket lists Customer Ticket Closing – Allow or prevent customers from closing their own tickets Auto-Close Days – Automatically close tickets after X days of inactivity Max Active Tickets – Set maximum number of active tickets per customer Email Notifications New Ticket Alerts – Admin receives email when a new ticket is created Reply Notifications – Customers receive email when admin replies Custom Admin Email – Set a specific email address for notifications Enable/Disable – Full control over email notifications Interface Admin Dashboard – Gradient headers, card-based layout Status Color Coding – Each status has a distinct color for quick identification Priority Indicators – Visual priority badges with customizable colors Row Highlighting – Ticket list rows colored by status Hover Effects – Smooth animations and transitions Fully Responsive – Works perfectly on all devices Unread Badge – Shows unread ticket count in My Account menu WooCommerce Integration My Account Integration – Seamless “Support Tickets” tab in customer account Order Linking – Associate tickets with specific orders Product Linking – Connect tickets to purchased products Purchase Verification – Optionally require product purchase for ticket creation HPOS Compatible – Full support for High-Performance Order Storage Developer Friendly Hook System – Extensive action and filter hooks for customization Clean Code – WordPress Coding Standards compliant (PHPCS) Custom Database Tables – Optimized performance with dedicated tables i18n Ready – Complete translation support with .pot file Debug Logging – Built-in logging when WP_DEBUG is enabled Available Hooks for Developers Use these common extension points: Actions (examples) PGTS_ticket_created – Fires when a new ticket row is inserted. PGTS_message_added – Fires when a ticket message is stored. PGTS_ticket_status_changed – Fires after status update. PGTS_admin_composer_tools – Add custom tools to admin reply composer. PGTS_tickets_list_row_columns – Add extra columns to admin list rows. Filters (examples) PGTS_ticket_validation_error – Add custom validation for ticket creation. PGTS_ticket_custom_fields_data – Inject custom fields into ticket creation payload. PGTS_ticket_created_response – Modify AJAX success response after ticket creation. PGTS_purchase_order_statuses – Customize which WooCommerce order statuses count as a valid purchase. PGTS_settings_tabs – Add custom settings tabs. PGTS_template_path – Override template lookup subdirectory. For the complete list of all free hooks and filters, see: docs/developer.txt Language Support Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for: Russian (ru_RU) Chinese – Simplified (zh_CN) Turkish (tr_TR) Spanish (es_ES) French (fr_FR) German (de_DE) Arabic (ar) Portuguese (pt_PT) Hindi (hi_IN) Japanese (ja) Italian (it_IT) You can extend or refine translations with any PO editor by using the files in the /languages directory. Pro Version The Pro version extends the plugin with 14 modular addons that can be enabled or disabled independently. Support Panel A complete frontend support interface for agents. Manage tickets without WordPress admin access. Includes ticket claiming system, internal notes, agent assignment, live messaging with real-time updates, and customer search functionality. File Attachments addon The File Attachments addon allows customers and agents to attach files to new tickets and replies. In Pro settings, you can enable or disable uploads, set the maximum file size (MB), and restrict allowed file types. It supports drag-and-drop uploads, secure storage, and nonce-protected download links, and integrates seamlessly with the Support Panel and ticket messages. Canned Responses Create and use pre-written responses for common questions. Features include keyboard shortcuts, categories, dynamic placeholders ({customer_name}, {ticket_id}, etc.), personal and global responses, and usage tracking. Auto Assignment Automatically assign unassigned tickets to agents after a configurable time period. Supports “Least Active” and “Round Robin” strategies, agent capacity limits, and race condition protection. SLA Management Track response and resolution times with Service Level Agreements. Features priority-based SLA policies, working hours support, automatic pause/resume when waiting for customer, breach detection, and visual SLA indicators. Analytics Dashboard Real-time analytics for support operations. Monitor live ticket status, SLA health, daily performance, agent metrics, breach rates, and reopen rates. Includes smart caching and AJAX refresh. Customer Priority Automatic customer scoring based on order history and spending. Priority customers are sorted to the top of ticket lists. Includes customer insights panel with order history, ticket history, and manual priority override. Agent Notifications Real-time notifications for support agents when new tickets arrive or customers reply. Merge/Split Tickets Merge related tickets into one or split complex tickets into multiple separate tickets. Ticket Rating Collect customer satisfaction ratings after ticket closure to measure support quality. Agent 360 Dedicated agent analytics cockpit with scorecard, KPI trends, workload/risk insights, and live activity intelligence. Agent Invite Invite the right teammate directly into an active ticket without transferring ownership. Includes lock-aware collaboration rules, invitation audit trail, and targeted real-time notifications for invited agents. Departments Add a lightweight team-structure layer with department management, agent assignment, and transfer workflows. Helps teams route collaboration faster by showing department context in invite flows. Operations Desk Adds an internal operations communication layer inside Support Panel. Agents and operations managers can coordinate in real time with role-based participant visibility, @mention support, and order-context linking for faster resolution workflows. Manager-focused command examples in Operations Desk include: – /order #1234 for quick order summaries – /customer @username for customer snapshot context – /assign #1234 to @agent for fast ticket reassignment – /help for command guidance and there are additional advanced commands available in the Pro command set. More information: Pro Version Live Demo Documentation

Compress images, optimize images, and enable image lazy load automatically with the powerful Smush image optimizer to keep your WordPress site fast, without losing quality. Smush makes it easy to optimize images, compress images, and deliver images faster across your entire WordPress site. This all-in-one image optimizer automatically reduces image file sizes, enables image lazy load, and serves modern formats like WebP and AVIF, all without breaking image quality or adding extra work. Whether you’re running a blog, store, or portfolio, Smush helps you optimize images at scale and keep your site fast with a trusted WordPress image optimizer. Trusted by 1+ Million Sites | 4.8/5 Star Rating Get everything you need to optimize images and speed up your site. Smush works out of the box with no complicated setup – just install and let it handle the rest. Compress images without losing quality Reduce image file size automatically while keeping your images sharp and clear. Smush is an easy-to-use image optimizer which let’s you compress images using both lossless and lossy compression, giving you the best balance of quality and performance without extra work. You can also compress images outside the media library using Directory Smush, making it easy to optimize images stored in theme folders, plugins, or other directories on your server. Lazy load images for faster pages Enable image lazy load across your site so images load only when needed. This image optimizer improves initial page speed and creates a smoother experience for visitors without extra configuration. Serve WebP and AVIF images automatically (PRO) Convert images to WebP and AVIF and serve them automatically to supported browsers. Smush helps you optimize images using next-gen formats to reduce file size and improve load times across your WordPress site. Deliver images faster with an Image CDN (PRO) Serve images through a global image CDN to reduce latency and improve load times for visitors around the world. 119 global CDN servers Up to 500 GB of bandwidth Faster image delivery based on visitor location Improved performance for image-heavy and high-traffic sites Automatically resize and fix image dimensions (PRO) Eliminate common PageSpeed warnings and improve layout stability with automatic image sizing. Smush dynamically resizes images to perfectly fit their containers, regardless of original size, helping fix the “Properly size images” warning in Google PageSpeed Insights. It also automatically adds missing width and height attributes to your images, improving rendering speed and reducing layout shifts. This helps you meet the “Ensure images have explicit width and height” recommendation without any manual work. Optimize your entire site, automatically Smush works across your whole site as a powerful image optimizer to optimize images as you upload them and maintain performance over time without manual work. Optimize images automatically on upload Compress images in bulk or individually Works with your existing media library No need to re-upload images Enable image lazy load across your site Convert images to WebP and AVIF Deliver images with an integrated image CDN Automatically resize and serve correctly sized images Optimize images outside the media library with Directory Smush Built for performance Smush improves page speed and overall performance by reducing image weight and improving how images are delivered. Reduce page load times Improve user experience Better performance for image-heavy pages Supports image lazy load and preload images (PRO) for faster perceived performance Works with your existing setup Smush is built to work with your current WordPress setup, including popular themes, page builders, and plugins. Compatible with Gutenberg, Elementor, WPBakery, and more Works with WooCommerce stores No need to change your workflow Easy to enable and configure Designed to be simple You don’t need to be a performance expert to optimize images with Smush image optimizer. Works out of the box Simple settings when you need them No technical knowledge required Safe to use on any site Why choose Smush? There are plenty of image optimization plugins, but Smush focuses on making it easy to optimize images, compress images, and improve performance without complexity. As a leading WordPress image optimizer, Smush gives you powerful optimization tools without the technical hassle. Trusted by over 1 million WordPress users Built specifically for WordPress Regular updates and improvements Backed by the WPMU DEV team Get started in minutes Install Smush, activate it, and start to compress images, optimize images, and enable image lazy load right away. This easy-to-use image optimizer helps most sites see improvements immediately without changing how they upload or manage images. About Us WPMU DEV is a premium supplier of quality WordPress plugins, services and support. Learn more here: https://wpmudev.com/ Don’t forget to stay up to date on everything WordPress from the Internet’s number one resource: WPMU DEV Blog Hey, one more thing… we hope you enjoy our free offerings as much as we’ve loved making them for you! Contact and Credits Originally written by Alex Dunae at Dialect (dialect.ca, e-mail ‘alex’ at ‘dialect dot ca’), 2008-11.