Polanger Ticket System for WooCommerce for WordPress Plugin Directory

Polanger Ticket System is a support ticket plugin for WooCommerce. It provides a ticket-based support system integrated with WooCommerce.

Key Features Polanger Ticket System includes the following features:

Chat-style messaging interface

Real-time collision detection (Agent Lock)

Automatic email notifications

Customizable categories & priorities

WooCommerce order & product linking

Customer ticket closing option

Maximum active tickets limit

Auto-close inactive tickets

HPOS compatible

Fully translatable (i18n ready)

Ticket Management

Create Tickets – Customers can easily create support tickets from their My Account page

Track Status – Monitor tickets through Open, In Progress, Waiting, Resolved, and Closed statuses

Priority Levels – Organize tickets by urgency with customizable priority levels (Low, Normal, High, Urgent)

Categories – Categorize tickets for better organization and routing

Order Association – Link tickets to specific WooCommerce orders for context

Product Association – Connect tickets to purchased products

Chat Interface

Real-time Updates – Automatic polling for new messages without page refresh

Chat-style Design – Familiar messaging interface like popular chat apps

Admin & Customer Badges – Clear distinction between support team and customer messages

Time Stamps – Human-readable “X minutes ago” format

User Avatars – Visual identification for all participants

Security & Control

Agent Lock / Collision Detection – Prevents multiple admins from working on the same ticket simultaneously with real-time warnings

Heartbeat System – 30-second presence checks to track active viewers

Auto-Leave Detection – Automatically removes inactive agents using sendBeacon API

2-Minute Timeout – Inactive admins are automatically removed from viewer list

Max Active Tickets – Limit how many open tickets a customer can have at once

Nonce Verification – All AJAX requests are secured with WordPress nonces

Capability Checks – Role-based access control for all operations

Settings

Enable/Disable System – Turn the entire ticket system on or off

Require Product Purchase – Only allow customers who purchased products to create tickets

Custom No-Purchase Message – WYSIWYG editor for custom messages with links

Tickets Per Page – Control pagination for ticket lists

Customer Ticket Closing – Allow or prevent customers from closing their own tickets

Auto-Close Days – Automatically close tickets after X days of inactivity

Max Active Tickets – Set maximum number of active tickets per customer

Email Notifications

New Ticket Alerts – Admin receives email when a new ticket is created

Reply Notifications – Customers receive email when admin replies

Custom Admin Email – Set a specific email address for notifications

Enable/Disable – Full control over email notifications

Interface

Admin Dashboard – Gradient headers, card-based layout

Status Color Coding – Each status has a distinct color for quick identification

Priority Indicators – Visual priority badges with customizable colors

Row Highlighting – Ticket list rows colored by status

Hover Effects – Smooth animations and transitions

Fully Responsive – Works perfectly on all devices

Unread Badge – Shows unread ticket count in My Account menu

WooCommerce Integration

My Account Integration – Seamless “Support Tickets” tab in customer account

Order Linking – Associate tickets with specific orders

Product Linking – Connect tickets to purchased products

Purchase Verification – Optionally require product purchase for ticket creation

HPOS Compatible – Full support for High-Performance Order Storage

Developer Friendly

Hook System – Extensive action and filter hooks for customization

Clean Code – WordPress Coding Standards compliant (PHPCS)

Custom Database Tables – Optimized performance with dedicated tables

i18n Ready – Complete translation support with .pot file

Debug Logging – Built-in logging when WP_DEBUG is enabled

Available Hooks for Developers Use these common extension points:

Actions (examples)

PGTS_ticket_created – Fires when a new ticket row is inserted.

PGTS_message_added – Fires when a ticket message is stored.

PGTS_ticket_status_changed – Fires after status update.

PGTS_admin_composer_tools – Add custom tools to admin reply composer.

PGTS_tickets_list_row_columns – Add extra columns to admin list rows.

Filters (examples)

PGTS_ticket_validation_error – Add custom validation for ticket creation.

PGTS_ticket_custom_fields_data – Inject custom fields into ticket creation payload.

PGTS_ticket_created_response – Modify AJAX success response after ticket creation.

PGTS_purchase_order_statuses – Customize which WooCommerce order statuses count as a valid purchase.

PGTS_settings_tabs – Add custom settings tabs.

PGTS_template_path – Override template lookup subdirectory.

For the complete list of all free hooks and filters, see:

docs/developer.txt

Language Support Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for:

Russian (ru_RU)

Chinese – Simplified (zh_CN)

Turkish (tr_TR)

Spanish (es_ES)

French (fr_FR)

German (de_DE)

Arabic (ar)

Portuguese (pt_PT)

Hindi (hi_IN)

Japanese (ja)

Italian (it_IT)

You can extend or refine translations with any PO editor by using the files in the /languages directory.

Pro Version The Pro version extends the plugin with 14 modular addons that can be enabled or disabled independently.

Support Panel

A complete frontend support interface for agents. Manage tickets without WordPress admin access. Includes ticket claiming system, internal notes, agent assignment, live messaging with real-time updates, and customer search functionality.

File Attachments addon

The File Attachments addon allows customers and agents to attach files to new tickets and replies. In Pro settings, you can enable or disable uploads, set the maximum file size (MB), and restrict allowed file types. It supports drag-and-drop uploads, secure storage, and nonce-protected download links, and integrates seamlessly with the Support Panel and ticket messages.

Canned Responses

Create and use pre-written responses for common questions. Features include keyboard shortcuts, categories, dynamic placeholders ({customer_name}, {ticket_id}, etc.), personal and global responses, and usage tracking.

Auto Assignment

Automatically assign unassigned tickets to agents after a configurable time period. Supports “Least Active” and “Round Robin” strategies, agent capacity limits, and race condition protection.

SLA Management

Track response and resolution times with Service Level Agreements. Features priority-based SLA policies, working hours support, automatic pause/resume when waiting for customer, breach detection, and visual SLA indicators.

Analytics Dashboard

Real-time analytics for support operations. Monitor live ticket status, SLA health, daily performance, agent metrics, breach rates, and reopen rates. Includes smart caching and AJAX refresh.

Customer Priority

Automatic customer scoring based on order history and spending. Priority customers are sorted to the top of ticket lists. Includes customer insights panel with order history, ticket history, and manual priority override.

Agent Notifications

Real-time notifications for support agents when new tickets arrive or customers reply.

Merge/Split Tickets

Merge related tickets into one or split complex tickets into multiple separate tickets.

Ticket Rating

Collect customer satisfaction ratings after ticket closure to measure support quality.

Agent 360

Dedicated agent analytics cockpit with scorecard, KPI trends, workload/risk insights, and live activity intelligence.

Agent Invite

Invite the right teammate directly into an active ticket without transferring ownership. Includes lock-aware collaboration rules, invitation audit trail, and targeted real-time notifications for invited agents.

Departments

Add a lightweight team-structure layer with department management, agent assignment, and transfer workflows. Helps teams route collaboration faster by showing department context in invite flows.

Operations Desk

Adds an internal operations communication layer inside Support Panel. Agents and operations managers can coordinate in real time with role-based participant visibility, @mention support, and order-context linking for faster resolution workflows.

Manager-focused command examples in Operations Desk include:

– /order #1234 for quick order summaries

– /customer @username for customer snapshot context

– /assign #1234 to @agent for fast ticket reassignment

– /help for command guidance

and there are additional advanced commands available in the Pro command set.

More information:

Pro Version

Live Demo

Documentation