Polanger Ticket System for WooCommerce
Polanger Ticket System is a support ticket plugin for WooCommerce. It provides a ticket-based support system integrated with WooCommerce. Key Features Polanger Ticket System includes the following features: Chat-style messaging interface Real-time collision detection (Agent Lock) Automatic email notifications Customizable categories & priorities WooCommerce order & product linking Customer ticket closing option Maximum active tickets limit Auto-close inactive tickets HPOS compatible Fully translatable (i18n ready) Ticket Management Create Tickets – Customers can easily create support tickets from their My Account page Track Status – Monitor tickets through Open, In Progress, Waiting, Resolved, and Closed statuses Priority Levels – Organize tickets by urgency with customizable priority levels (Low, Normal, High, Urgent) Categories – Categorize tickets for better organization and routing Order Association – Link tickets to specific WooCommerce orders for context Product Association – Connect tickets to purchased products Chat Interface Real-time Updates – Automatic polling for new messages without page refresh Chat-style Design – Familiar messaging interface like popular chat apps Admin & Customer Badges – Clear distinction between support team and customer messages Time Stamps – Human-readable “X minutes ago” format User Avatars – Visual identification for all participants Security & Control Agent Lock / Collision Detection – Prevents multiple admins from working on the same ticket simultaneously with real-time warnings Heartbeat System – 30-second presence checks to track active viewers Auto-Leave Detection – Automatically removes inactive agents using sendBeacon API 2-Minute Timeout – Inactive admins are automatically removed from viewer list Max Active Tickets – Limit how many open tickets a customer can have at once Nonce Verification – All AJAX requests are secured with WordPress nonces Capability Checks – Role-based access control for all operations Settings Enable/Disable System – Turn the entire ticket system on or off Require Product Purchase – Only allow customers who purchased products to create tickets Custom No-Purchase Message – WYSIWYG editor for custom messages with links Tickets Per Page – Control pagination for ticket lists Customer Ticket Closing – Allow or prevent customers from closing their own tickets Auto-Close Days – Automatically close tickets after X days of inactivity Max Active Tickets – Set maximum number of active tickets per customer Email Notifications New Ticket Alerts – Admin receives email when a new ticket is created Reply Notifications – Customers receive email when admin replies Custom Admin Email – Set a specific email address for notifications Enable/Disable – Full control over email notifications Interface Admin Dashboard – Gradient headers, card-based layout Status Color Coding – Each status has a distinct color for quick identification Priority Indicators – Visual priority badges with customizable colors Row Highlighting – Ticket list rows colored by status Hover Effects – Smooth animations and transitions Fully Responsive – Works perfectly on all devices Unread Badge – Shows unread ticket count in My Account menu WooCommerce Integration My Account Integration – Seamless “Support Tickets” tab in customer account Order Linking – Associate tickets with specific orders Product Linking – Connect tickets to purchased products Purchase Verification – Optionally require product purchase for ticket creation HPOS Compatible – Full support for High-Performance Order Storage Developer Friendly Hook System – Extensive action and filter hooks for customization Clean Code – WordPress Coding Standards compliant (PHPCS) Custom Database Tables – Optimized performance with dedicated tables i18n Ready – Complete translation support with .pot file Debug Logging – Built-in logging when WP_DEBUG is enabled Available Hooks for Developers Use these common extension points: Actions (examples) PGTS_ticket_created – Fires when a new ticket row is inserted. PGTS_message_added – Fires when a ticket message is stored. PGTS_ticket_status_changed – Fires after status update. PGTS_admin_composer_tools – Add custom tools to admin reply composer. PGTS_tickets_list_row_columns – Add extra columns to admin list rows. Filters (examples) PGTS_ticket_validation_error – Add custom validation for ticket creation. PGTS_ticket_custom_fields_data – Inject custom fields into ticket creation payload. PGTS_ticket_created_response – Modify AJAX success response after ticket creation. PGTS_purchase_order_statuses – Customize which WooCommerce order statuses count as a valid purchase. PGTS_settings_tabs – Add custom settings tabs. PGTS_template_path – Override template lookup subdirectory. For the complete list of all free hooks and filters, see: docs/developer.txt Language Support Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for: Russian (ru_RU) Chinese – Simplified (zh_CN) Turkish (tr_TR) Spanish (es_ES) French (fr_FR) German (de_DE) Arabic (ar) Portuguese (pt_PT) Hindi (hi_IN) Japanese (ja) Italian (it_IT) You can extend or refine translations with any PO editor by using the files in the /languages directory. Pro Version The Pro version extends the plugin with 14 modular addons that can be enabled or disabled independently. Support Panel A complete frontend support interface for agents. Manage tickets without WordPress admin access. Includes ticket claiming system, internal notes, agent assignment, live messaging with real-time updates, and customer search functionality. File Attachments addon The File Attachments addon allows customers and agents to attach files to new tickets and replies. In Pro settings, you can enable or disable uploads, set the maximum file size (MB), and restrict allowed file types. It supports drag-and-drop uploads, secure storage, and nonce-protected download links, and integrates seamlessly with the Support Panel and ticket messages. Canned Responses Create and use pre-written responses for common questions. Features include keyboard shortcuts, categories, dynamic placeholders ({customer_name}, {ticket_id}, etc.), personal and global responses, and usage tracking. Auto Assignment Automatically assign unassigned tickets to agents after a configurable time period. Supports “Least Active” and “Round Robin” strategies, agent capacity limits, and race condition protection. SLA Management Track response and resolution times with Service Level Agreements. Features priority-based SLA policies, working hours support, automatic pause/resume when waiting for customer, breach detection, and visual SLA indicators. Analytics Dashboard Real-time analytics for support operations. Monitor live ticket status, SLA health, daily performance, agent metrics, breach rates, and reopen rates. Includes smart caching and AJAX refresh. Customer Priority Automatic customer scoring based on order history and spending. Priority customers are sorted to the top of ticket lists. Includes customer insights panel with order history, ticket history, and manual priority override. Agent Notifications Real-time notifications for support agents when new tickets arrive or customers reply. Merge/Split Tickets Merge related tickets into one or split complex tickets into multiple separate tickets. Ticket Rating Collect customer satisfaction ratings after ticket closure to measure support quality. Agent 360 Dedicated agent analytics cockpit with scorecard, KPI trends, workload/risk insights, and live activity intelligence. Agent Invite Invite the right teammate directly into an active ticket without transferring ownership. Includes lock-aware collaboration rules, invitation audit trail, and targeted real-time notifications for invited agents. Departments Add a lightweight team-structure layer with department management, agent assignment, and transfer workflows. Helps teams route collaboration faster by showing department context in invite flows. Operations Desk Adds an internal operations communication layer inside Support Panel. Agents and operations managers can coordinate in real time with role-based participant visibility, @mention support, and order-context linking for faster resolution workflows. Manager-focused command examples in Operations Desk include: – /order #1234 for quick order summaries – /customer @username for customer snapshot context – /assign #1234 to @agent for fast ticket reassignment – /help for command guidance and there are additional advanced commands available in the Pro command set. More information: Pro Version Live Demo Documentation
Top keywords
- ticket35×2.97%
- tickets29×2.46%
- support18×1.53%
- customer16×1.36%
- agent11×0.93%
- pgts11×0.93%
- order10×0.85%
- admin9×0.76%
- custom9×0.76%
- system9×0.76%
- notifications8×0.68%
- active7×0.59%
Rank Math SEO – AI SEO Tools to Dominate SEO Rankings
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CHECK ALL THE PREMIUM FEATURES AND PRICING HERE Connect with the Team and SEO Experts JOIN FACEBOOK GROUP COMMUNITY: The purpose of this Facebook group is to have a collective place where the community can help each other, and we can get some feedback to improve Rank Math as well. Joining the group is also a great way to connect with like-minded people and share your SEO experience. Branding Guideline Rank Math® SEO is a registered trademark. Please use the following format when mentioning the Rank Math plugin anywhere. * Rank Math [correct] * RankMath [incorrect] * Rankmath [incorrect] * rankmath [incorrect] * rankMath [incorrect] External Services Rank Math SEO connects to several external services to provide its features. Below is a full disclosure of each service, what data is sent, and when. Rank Math Keyword Suggestions API (api.rankmath.com) Used to provide live keyword suggestions as you type in the Focus Keyword field in the post editor. Keyword suggestions: Each time you type in the Focus Keyword field, the keyword and your site’s locale are sent to api.rankmath.com to retrieve related keyword suggestions. This call is made directly from your browser. No account or login is required for this feature. Service provider: Rank Math (ONE.COM INDIA PRIVATE LIMITED) Privacy policy: https://rankmath.com/privacy-policy/ Terms of service: https://rankmath.com/terms-of-service/ Rank Math API (rankmath.com) Used for site registration, license verification, and the SEO Analysis feature. Site registration / account connection: Sends your site URL, Rank Math username, and API key when you connect your Rank Math account. This is required to activate API-based features. Site disconnection: Sends your site URL, username, and API key when you disconnect your account to remove the registration from Rank Math’s servers. SEO Analysis: Sends your site URL, target keyword, and language when you run an SEO site analysis. Results are returned as a scored report. Dashboard widget: Fetches the latest Rank Math blog posts to display in the WordPress admin dashboard widget. No personal data is sent. Results are cached for 12 hours. Service provider: Rank Math (ONE.COM INDIA PRIVATE LIMITED) Privacy policy: https://rankmath.com/privacy-policy/ Terms of service: https://rankmath.com/terms-of-service/ Rank Math OAuth Connector (oauth.rankmath.com) Used to connect your site to Google services (Search Console, Google Analytics) via OAuth. OAuth token exchange: When you authorize Google services, your browser is redirected through oauth.rankmath.com to exchange the authorization code for access and refresh tokens. The authorization code is sent to this service; it returns OAuth tokens for use on your site. Token refresh: Sends your Google refresh token to obtain a new access token when the current one expires. Service provider: Rank Math (ONE.COM INDIA PRIVATE LIMITED) Privacy policy: https://rankmath.com/privacy-policy/ Terms of service: https://rankmath.com/terms-of-service/ Rank Math Content AI (cai.rankmath.com) Used to power AI-based content features. Only active when the Content AI module is enabled and you have a connected Rank Math account. Keyword research: Sends the target keyword, language, and country to fetch keyword suggestions and metrics. Bulk SEO meta generation: Sends post title and content to generate SEO titles and descriptions in bulk. Bulk image alt text generation: Sends image data (base64-encoded) to generate descriptive alt text for images. Default prompts sync: Sends your site URL, username, API key, and plugin version daily to keep AI prompt templates up to date. Credits/wallet check: Sends your username, API key, and site URL to check remaining Content AI usage credits. Service provider: Rank Math (ONE.COM INDIA PRIVATE LIMITED) Privacy policy: https://rankmath.com/privacy-policy/ Terms of service: https://rankmath.com/terms-of-service/ Google APIs (googleapis.com, google.com) Used by the Analytics module to retrieve website performance data. Only active when you have connected Google Analytics via the Rank Math Analytics module. Google Analytics data: Sends your OAuth access token to fetch data like traffic, keyword, impressions, etc for your site from the Google Analytics API. Token verification: Sends your OAuth access token to verify its validity and authorized scopes. Google Tag Manager script (googletagmanager.com): When a Google Analytics / Google Tag property ID is configured, the Google Tag (gtag.js) script is loaded from googletagmanager.com on your site’s front end. AMP analytics (cdn.ampproject.org): When AMP is active and a Google Analytics property is configured, the AMP analytics component script is loaded from cdn.ampproject.org. Service provider: Google LLC Privacy policy: https://policies.google.com/privacy Terms of service: https://policies.google.com/terms IndexNow API (api.indexnow.org) Used by the Instant Indexing module to notify search engines of new or updated content. Only active when the Instant Indexing module is enabled. Sends a list of URLs, your site URL, and your IndexNow API key to api.indexnow.org each time content is published or updated (or manually triggered). Service provider: Microsoft (Bing) Privacy policy: https://privacy.microsoft.com/en-us/privacystatement Terms of service: https://www.indexnow.org/faq Facebook Graph API (graph.facebook.com) Used to refresh Facebook’s cached preview when a post is updated. Only active when a Facebook App ID and App Secret are configured in Rank Math’s Social settings. Sends the post’s public URL and your Facebook App credentials to trigger a re-scrape of the page by Facebook. Service provider: Meta Platforms, Inc. 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