Polanger Ticket System for WooCommerce vs Really Simple Security – Simple and Performant Security (formerly Really Simple SSL)

Polanger Ticket System is a support ticket plugin for WooCommerce. It provides a ticket-based support system integrated with WooCommerce. Key Features Polanger Ticket System includes the following features: Chat-style messaging interface Real-time collision detection (Agent Lock) Automatic email notifications Customizable categories & priorities WooCommerce order & product linking Customer ticket closing option Maximum active tickets limit Auto-close inactive tickets HPOS compatible Fully translatable (i18n ready) Ticket Management Create Tickets – Customers can easily create support tickets from their My Account page Track Status – Monitor tickets through Open, In Progress, Waiting, Resolved, and Closed statuses Priority Levels – Organize tickets by urgency with customizable priority levels (Low, Normal, High, Urgent) Categories – Categorize tickets for better organization and routing Order Association – Link tickets to specific WooCommerce orders for context Product Association – Connect tickets to purchased products Chat Interface Real-time Updates – Automatic polling for new messages without page refresh Chat-style Design – Familiar messaging interface like popular chat apps Admin & Customer Badges – Clear distinction between support team and customer messages Time Stamps – Human-readable “X minutes ago” format User Avatars – Visual identification for all participants Security & Control Agent Lock / Collision Detection – Prevents multiple admins from working on the same ticket simultaneously with real-time warnings Heartbeat System – 30-second presence checks to track active viewers Auto-Leave Detection – Automatically removes inactive agents using sendBeacon API 2-Minute Timeout – Inactive admins are automatically removed from viewer list Max Active Tickets – Limit how many open tickets a customer can have at once Nonce Verification – All AJAX requests are secured with WordPress nonces Capability Checks – Role-based access control for all operations Settings Enable/Disable System – Turn the entire ticket system on or off Require Product Purchase – Only allow customers who purchased products to create tickets Custom No-Purchase Message – WYSIWYG editor for custom messages with links Tickets Per Page – Control pagination for ticket lists Customer Ticket Closing – Allow or prevent customers from closing their own tickets Auto-Close Days – Automatically close tickets after X days of inactivity Max Active Tickets – Set maximum number of active tickets per customer Email Notifications New Ticket Alerts – Admin receives email when a new ticket is created Reply Notifications – Customers receive email when admin replies Custom Admin Email – Set a specific email address for notifications Enable/Disable – Full control over email notifications Interface Admin Dashboard – Gradient headers, card-based layout Status Color Coding – Each status has a distinct color for quick identification Priority Indicators – Visual priority badges with customizable colors Row Highlighting – Ticket list rows colored by status Hover Effects – Smooth animations and transitions Fully Responsive – Works perfectly on all devices Unread Badge – Shows unread ticket count in My Account menu WooCommerce Integration My Account Integration – Seamless “Support Tickets” tab in customer account Order Linking – Associate tickets with specific orders Product Linking – Connect tickets to purchased products Purchase Verification – Optionally require product purchase for ticket creation HPOS Compatible – Full support for High-Performance Order Storage Developer Friendly Hook System – Extensive action and filter hooks for customization Clean Code – WordPress Coding Standards compliant (PHPCS) Custom Database Tables – Optimized performance with dedicated tables i18n Ready – Complete translation support with .pot file Debug Logging – Built-in logging when WP_DEBUG is enabled Available Hooks for Developers Use these common extension points: Actions (examples) PGTS_ticket_created – Fires when a new ticket row is inserted. PGTS_message_added – Fires when a ticket message is stored. PGTS_ticket_status_changed – Fires after status update. PGTS_admin_composer_tools – Add custom tools to admin reply composer. PGTS_tickets_list_row_columns – Add extra columns to admin list rows. Filters (examples) PGTS_ticket_validation_error – Add custom validation for ticket creation. PGTS_ticket_custom_fields_data – Inject custom fields into ticket creation payload. PGTS_ticket_created_response – Modify AJAX success response after ticket creation. PGTS_purchase_order_statuses – Customize which WooCommerce order statuses count as a valid purchase. PGTS_settings_tabs – Add custom settings tabs. PGTS_template_path – Override template lookup subdirectory. For the complete list of all free hooks and filters, see: docs/developer.txt Language Support Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for: Russian (ru_RU) Chinese – Simplified (zh_CN) Turkish (tr_TR) Spanish (es_ES) French (fr_FR) German (de_DE) Arabic (ar) Portuguese (pt_PT) Hindi (hi_IN) Japanese (ja) Italian (it_IT) You can extend or refine translations with any PO editor by using the files in the /languages directory. Pro Version The Pro version extends the plugin with 14 modular addons that can be enabled or disabled independently. Support Panel A complete frontend support interface for agents. Manage tickets without WordPress admin access. Includes ticket claiming system, internal notes, agent assignment, live messaging with real-time updates, and customer search functionality. File Attachments addon The File Attachments addon allows customers and agents to attach files to new tickets and replies. In Pro settings, you can enable or disable uploads, set the maximum file size (MB), and restrict allowed file types. It supports drag-and-drop uploads, secure storage, and nonce-protected download links, and integrates seamlessly with the Support Panel and ticket messages. Canned Responses Create and use pre-written responses for common questions. Features include keyboard shortcuts, categories, dynamic placeholders ({customer_name}, {ticket_id}, etc.), personal and global responses, and usage tracking. Auto Assignment Automatically assign unassigned tickets to agents after a configurable time period. Supports “Least Active” and “Round Robin” strategies, agent capacity limits, and race condition protection. SLA Management Track response and resolution times with Service Level Agreements. Features priority-based SLA policies, working hours support, automatic pause/resume when waiting for customer, breach detection, and visual SLA indicators. Analytics Dashboard Real-time analytics for support operations. Monitor live ticket status, SLA health, daily performance, agent metrics, breach rates, and reopen rates. Includes smart caching and AJAX refresh. Customer Priority Automatic customer scoring based on order history and spending. Priority customers are sorted to the top of ticket lists. Includes customer insights panel with order history, ticket history, and manual priority override. Agent Notifications Real-time notifications for support agents when new tickets arrive or customers reply. Merge/Split Tickets Merge related tickets into one or split complex tickets into multiple separate tickets. Ticket Rating Collect customer satisfaction ratings after ticket closure to measure support quality. Agent 360 Dedicated agent analytics cockpit with scorecard, KPI trends, workload/risk insights, and live activity intelligence. Agent Invite Invite the right teammate directly into an active ticket without transferring ownership. Includes lock-aware collaboration rules, invitation audit trail, and targeted real-time notifications for invited agents. Departments Add a lightweight team-structure layer with department management, agent assignment, and transfer workflows. Helps teams route collaboration faster by showing department context in invite flows. Operations Desk Adds an internal operations communication layer inside Support Panel. Agents and operations managers can coordinate in real time with role-based participant visibility, @mention support, and order-context linking for faster resolution workflows. Manager-focused command examples in Operations Desk include: – /order #1234 for quick order summaries – /customer @username for customer snapshot context – /assign #1234 to @agent for fast ticket reassignment – /help for command guidance and there are additional advanced commands available in the Pro command set. More information: Pro Version Live Demo Documentation

Easily improve site security with WordPress Hardening, Two-Factor Authentication (2FA), Login Protection, Vulnerability Detection and SSL certificate. Really simple, Effective and Performant WordPress Security Really Simple Security is the most lightweight and easy-to-use security plugin for WordPress. It secures your WordPress website with SSL certificate generation, including proper 301 https redirection and SSL enforcement, scanning for possible vulnerabilities, Login Protection and implementing essential WordPress hardening features. We believe that security should have the absolute minimum effect on website performance, user experience and maintainability. Therefore, Really Simple Security is: Lightweight: Every security feature is developed with a modular approach and with performance in mind. Disabled features won’t load any redundant code. Easy-to-use: 1-minute configuration with short onboarding setup. Security Features Easy SSL Migration Migrates your website to HTTPS and enforces SSL in just one click. 301 redirect via PHP or .htaccess Secure cookies Let’s Encrypt: Install an SSL Certificate if your hosting provider supports manual installation. Server Health Check: Your server configuration is every bit as important for your website security. WordPress Hardening Tweak your configuration and keep WordPress fortified and safe by tackling potential weaknesses. Prevent code execution in the uploads folder Prevent login feedback and disable user enumeration Disable XML-RPC Disable directory browsing Username restrictions (block ‘admin’ and public names) and much more.. Vulnerability Detection Get notified when plugins, themes or WP core contain vulnerabilities and need appropriate action. Login Protection Allow or enforce Two-Factor Authentication (2FA) for specific user roles. Users receive a two-factor code via Email. Improve Security with Really Simple Security Pro Protect your site with all essential security features by upgrading to Really Simple Security Pro. Advanced SSL enforcement Mixed Content Scan & Fixer. Detect files that are requested over HTTP and fix them to HTTPS, both Front- and Back-end. Enable HTTP Strict Transport Security and configure your site for the HSTS Preload list. Firewall Really Simple Security Pro includes a performant and efficient WordPress firewall, to stop bots, crawlers and bad actors with IP and username blocks. 404 blocking – Blocks crawlers as they trigger unusual numbers of 404 errors. Region blocking – Only allow/block access to your site from specific regions. Automated and customisable Firewall rules. IP blocklist and allowlist. Security Headers Security headers protect your site visitors against the risk of clickjacking, cross-site-forgery attacks, stealing login credentials and malware. Independent of your Server Configuration, works on Apache, LiteSpeed, NGINX, etc. Protect your website visitors with X-XSS Protection, X-Content-Type-Options, X-Frame-Options, a Referrer Policy and CORS headers. Automatically generate your WordPress-tailored Content Security Policy. Vulnerability Measures When a vulnerability is detected in a plugin, theme or WordPress core you will get notified accordingly. With Vulnerability Measures, you can configure simple but effective measures to make sure that a critical vulnerability won’t remain unattended. Force update: An update process will be tried multiple times until it can be assumed development of a theme or plugin is abandoned. You will be notified during these steps. Quarantine: When a plugin or theme can’t be updated to solve a vulnerability, Really Simple Security can quarantine the plugin. Advanced Site Hardening Choose a custom login URL Automated File Permissions check and fixer Rename and randomize your database prefix Change the debug.log file location to a non-public folder Disable application passwords Control admin creation Disable HTTP methods, reducing HTTP requests Login Protection Secure your website’s login process and user accounts with powerful security measures. Two-Step verification (Email login) 2FA (two factor authentication) with TOTP Passwordless login with passkey login Enforce strong passwords and frequent password change Limit Login Attempts With Limit Login Attempts you can configure a threshold to temporarily or permanently block IP addresses or (non-existing) usernames. You can also throw a CAPTCHA after a failed login (hCaptcha or Google reCaptcha) Access Control Restrict access to your site for specific regions. Add specific IP addresses or IP ranges to the Blocklist or Allowlist. Useful Links Documentation Security Definitions Translate Really Simple Security Issues & pull requests Feature requests Love Really Simple Security? If you want to support the continuing development of this plugin, please consider buying Really Simple Security Pro, which includes some excellent security features and premium support. About Really Simple Plugins Our mission is to make complex WordPress requirements really easy. Really Simple Security is developed by Really Simple Plugins. For generating SSL certificates, Really Simple Security uses the le acme2 PHP Let’s Encrypt client library, thanks to ‘fbett’ for providing it. Vulnerability Detection uses WP Vulnerability, an open-source initiative by Javier Casares. Want to join as a collaborator? We’re on GitHub as well!