Olark Live Chat vs UpdraftPlus

Why Olark Live Chat for Businesses? 79% of businesses say live chat increased their customer loyalty, sales, and revenue. Grow your business quickly and effectively with Olark live chat for WordPress, the most user-friendly chat integration around! You don’t have to take our word for it though. Here’s how one of our customers on WordPress described his experience: “We chose Olark due to how easy it was to install and get my less than tech-savvy team effective at using it. We have won some very large opportunities through live chat. It’s clear that there is a segment of customers we want to do business with that prefer live chat….” Christopher Dunkin, General Manager of Portable Air (See the story) Olark’s WordPress chat plugin takes just seconds to add to your website, so you can start talking to customers right away. We’ve also built Olark to be very fast to learn. You got this, seriously! Not only that, but everything you do in Olark integrates directly into many other popular tools that you already use, from CRM and email to e-commerce and analytics. Try out Olark for mobile too, now in Beta! Our WordPress chat tool also lets you customize your chatbox appearance, create rules and shortcuts for efficient chatting, save and search your chat transcripts, and much more. Whether you’re looking to increase sales generate more leads serve current customers (or all of the above!) it’s easy to get results with Olark’s chat widget. To try it out, you can get started with a free 14-day live chat trial here. Then follow the quick steps in our integration guide and you’re good to go! Our customers love the fast install and Olark’s simple but powerful features: “We’ve sold quite a lot through Olark. I like its simplicity. It lets us have direct contact, with no filters in between.” – Robert Grubstad, owner of Audio Concept “In our research for chat partner plug-ins, Olark seemed to be the most user-friendly and, of course, the plug-and-play with WordPress made a lot of sense for us.” – Dana Stafford, president of Regional Access Read more experiences from our WordPress customers and WooCommerce-specific customers. Features Whatever your business goal, Olark has the simple, functional live chat features to help you get there. Start a conversation with anyone browsing your website, and use core features to listen, learn, and improve. Engage customers in real time: Proactively start chats with customers Get customizable agent alerts when visitors take specific actions Be in the right place at the right time to assist Speed up your workflow: Configure automation rules with ease Greet customers automatically Route chats to the right department Send custom messages automatically based on visitor behavior Show and hide your chatbox on just the right pages Learn from live chat analytics: Get real-time reports on chat volume, customer satisfaction & agent activity Receive detailed summary reports in your inbox Make data-driven decisions on staffing and prioritization Get context: Ask your customers for valuable information pre-chat Make any or all questions optional Build your own forms with a flexible drag-and-drop editor Discover powerful customer insights: Save full chat transcripts in your archive Search and filter transcripts by keywords, tags, date, and more Add followup tasks to act on your insights Keep your team aligned: Distribute and route chats easily Monitor team performance Access a shared database of your unique Olark Shortcuts to greetings, FAQs, and more Go further with PowerUps [paid premium features]: Add specialized features as you need them Guide your visitor better by viewing their screen with co-browsing Get real-time translation for global chats Remove branding from your chatbox Score leads, prioritize chats, and collect visitor data from public social profiles Make your Business Human with Olark Live Chat If your business needs a live chat tool that is easy to use yet fully-featured, then Olark is right for you. It only takes a few simple steps to add our intuitive live chat software to your website. Olark makes it effortless to talk to more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction. What is the Olark WordPress Plugin? Olark is a simple, powerful WordPress chat widget. Just install the Olark live chat plugin on your WordPress instance, then refresh your WordPress website to see your brand new chatbox! To back it all up, we offer rapid support via (you guessed it) Olark live chat, Twitter, email, and our robust Help Center. Requirements The Olark WordPress plugin is compatible with the latest version of self-hosted WordPress.org sites. It will not work with a WordPress.com blog. To install, first get started with a free 14-day trial of Olark! Then just follow the quick steps in our integration guide to add the plugin. E-Commerce Integration for WordPress: WooCommerce Olark live chat also has a WooCommerce plugin for e-commerce businesses! Read our profile on 6 businesses successfully using this integration to go further with sales and support. You can see inside your visitors’ WooCommerce shopping carts with our special Olark Cart Saver feature. Tempt them with a discount or just offer them some personalized assistance! Learn more about the Olark WooCommerce integration and see our easy setup guide. For Developers Fun fact: We were one of the very first live chat plugins for WordPress! We even powered the chat support for WordPress.com for many years. We’ve been active on GitHub since 2011, and strongly believe in supporting the open source movement. Our JavaScript API gives you flexibility and control over the Olark chatbox. Together with Webhooks and Zapier, you can add your own custom integrations (in addition to many pre-built ones)! We also set high standards for the customer support we provide. As customers, we want quick, friendly, helpful service. As Olarkers, we want you to feel a human connection whenever you contact us. Read our guarantee to you here. You can breathe easy on accessibility, security, and privacy. Accessibility is a priority for us, and Olark live chat fully supports WCAG 2.1 AA. We invite submissions from professional security researchers: learn about our security bug bounty program. Your data is secure and encrypted. And our GDPR and Privacy features were built to simplify compliance. Documentation and Support Need more help? Try these guides: WordPress for Olark Live Chat Integration Olark WordPress Plugin Install Olark Product Tour Olark Help Center Other Integrations Want your live chat software to play nicely with your CRM, email, analytics, helpdesk, or other functionality? We designed Olark to integrate with your favorite software. Besides WordPress and WooCommerce, Olark integrates with: Hubspot Salesforce Slack Zendesk Front Help Scout SugarCRM Nutshell Mailchimp Pardot JIRA Google Analytics BigCommerce ActiveCampaign Magento Groove Greenrope Squarespace Constant Contact Webhooks Zapier … and more! Plus, you can use one of our custom integration strategies. Localization Olark live chat supports the following languages: Chinese, Simplified (China) Dutch (Netherlands) English (United States) French (France) German (Germany) Italian (Italy) Portuguese (Brazil) Russian (Russia) Spanish (Spain) Swedish (Sweden) Turkish (Turkey) You can also fully customize all language strings. Learn more about changing your chatbox language by page or sitewide here. We also offer a PowerUp add-on feature to translate your live chats in real time. Partner Program Join our trusted partner community of industry experts and spread the word about your business to Olark customers (and earn a little extra income too). We welcome agency, referral, and technology partners! See more details and apply here. Olark Live Chat Software Feature Set Chat Tools File sharing: Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox. Chat transfers: Reassign chats to deliver consistent service and efficient solutions. Visitor details: View visitor name, location, and more while you chat. Chat notifications: Receive desktop notifications for new chat messages. Visitor page tracking: Track the URL of visitors as they move through your site. Chat Analytics Chat volume: Monitor chat volume to identify your busiest times and staff accordingly. Chat tagging: Add custom tags to your chats for transcript sorting and analysis. Visitor history: Review prior interactions with visitors from within the chat console. Emailed reports: Receive daily, weekly, or monthly summaries of data in your inbox. Google Analytics: Automatically add chat events to your Google Analytics dashboard. Transcript archives: Review, search, and filter complete transcripts of all you chats. Team Management Groups: Create agent groups to route chats by department, specialty, and more. Conversation limit: Improve service by limiting the number of chats per agent. Activity monitoring: View chat volume, agent activity, and other metrics in real-time. Agent performance reports: View agent availability, response times, and ratings. Customer satisfaction survey: Ask visitors to rate their service when a chat ends. Pre-chat survey: Ask questions or request contact details before starting a chat. Automation Chat routing: Automatically assign chats based on visitor details. Proactive chat: Initiate a chat when a visitor meets your specified criteria. Canned responses: Speed up chat with keyboard shortcuts for frequently-used messages. Visitor targeting: Automate messages and chatbox behavior based on visitor details. Automatic greeter: Greet visitors with an automated chat message. Offline contact form: Offer a custom contact form when chat is offline. Customization API: Control the chatbox appearance and behavior through Olark’s JavaScript API. Custom logo: Attach your company logo to your chatbox, or choose another custom image. Chat box theme: Customize your chatbox colors, shape, and more to match your brand. Unlimited domains: Add your chatbox to multiple websites, or to subdomains. Language selection: Set your chatbox and chat console to your preferred language. Right to left support: Customize your chatbox to support right-to-left languages. Security GDPR consent: Add pre-chat visitor consent options to your chatbox. Data redaction: Automatically redact a visitor data from transcripts. Data encryption: All Olark data is stored with AES symmetric encryption. Troll block: IP ban: Hide the chatbox from specified IP addresses and block trolls. PowerUps (Paid premium features, not included in all plans) Cobrowsing: View, annotate, and control your visitor’s screen. Non-branded chat box: Remove ‘Powered by Olark’ branding from you chatbox. Live chat translation: Automatically translate messages in 100+ languages. Visitor insights: Social: Collect visitor data from public websites & social profiles. Visitor insights: Social & Professional: Collect visitor data from business websites & social profiles. See the Full Features Chart. Success Stories “We have a fairly high close percentage. Of those who contact us via Olark, our close rate is more than 40%!” – AJ Levinson, CEO of BottleLess.com “Since we started using Olark, there’s definitely a more manageable flow of inquiries. We have more time available to spend on the phone with complex/larger inquiries and a reduction in people phoning to ask something simple like the delivery charge or stock levels. We can put more time into closing an order for, say, £2500, rather than stuck on the phone with a few people making £50 orders.” Davis James, Sales and Marketing Assistant for VPS Underfloor Heating See more success stories here: https://www.olark.com/case-studies About Us At Olark, we believe the world is a better place when everyone helps each other. In 2009, with initial funding by Y Combinator, we built a live chat platform that enables businesses to connect with their customers. Our team has grown from four friends in Palo Alto to a fully remote team that spans multiple time zones. We value diversity of thought and backgrounds. We have strong core values like empathy and radical candor that tie us together and help us grow our culture and product. We’re on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Today Olark is used by more than 40,000 businesses worldwide. We also work to give you the best, most human customer service around. Read our Olark Service Standards here! Contributors The following people have contributed to this plugin: Olark

The UpdraftPlus Backup & Migration Plugin is trusted by the WordPress community to backup, restore and migrate their WordPress websites. UpdraftPlus is actively installed on more than 3 million websites around the world. Backup with UpdraftPlus UpdraftPlus is the world’s highest ranking and most popular scheduled backup and migration plugin. Backup to your preferred storage location and restore in just three clicks. Backup to Dropbox, Google Drive, Amazon S3 (or compatible), Rackspace Cloud, FTP, DreamObjects, Openstack Swift or email. The paid version also allows you to backup to Microsoft OneDrive, Microsoft Azure, Google Cloud, Backblaze B2, SFTP, SCP, pCloud, WebDAV or UpdraftVault, our integrated storage option for UpdraftPlus. Backup manually or schedule to run every 2, 4, 8 or 12 hours, daily, weekly, monthly or fortnightly. Restore with UpdraftPlus Your WordPress website is vulnerable. Your site may get hacked. Something could go wrong with an update or your server could crash. You might need to reverse a change made or a mistake caused by human error. Whatever the reason, you can restore your WordPress website in just a few clicks with UpdraftPlus. Choose which components to restore (e.g. plugins, themes, database etc.), click again to restore, then click again to return to the main screen. Migrate with UpdraftPlus It’s easy to migrate your WordPress website to another web host, server or domain with this free version of UpdraftPlus. To migrate, simply download your database, plugins, themes etc. from the source site, then upload them into your destination site. When migrating, a built-in search-and-replace engine identifies old strings and replaces these to reflect the new location. UpdraftPlus saves you time and reduces the risk of broken links or missing files associated with manual migrations. Why UpdraftPlus? Writing a reliable backup and migration plugin that ‘just works’ consistently across millions of different WordPress deployments is hard. UpdraftPlus is relied upon to do exactly that. We’re trusted and actively deployed on more websites around the world than any other WordPress backup and migration plugin. UpdraftPlus: Backs up, migrates and restores Offers a huge number of remote storage locations Allows you to schedule backups, so you can ‘set and forget’ Is comprehensive and easy to use Is proven to work on over 3 million sites. UpdraftPlus Premium The free version of UpdraftPlus will back up and migrate your website perfectly well. However if you need more features and options you can purchase our Premium version. Backup and Migrate with UpdraftPlus Premium, and: Get automatic backups before updates. Restore the very latest version if a WordPress or plugin update breaks your site. Backup Incrementally. Changes are added to the master, saving server resources vs repeatedly backing up in full. Get more remote storage options including Microsoft OneDrive, SFTP, Microsoft Azure, WebDAV, Google Cloud, SCP, Backblaze and pCloud. Get 1GB of integrated storage with UpdraftVault for 99.999% reliability, redundancy and scalability. Get more control over how many backups are stored in a specified interval. Restore from other backup plugins including BackWPup, BackupWordPress, Simple Backups and more. Run backups at set times e.g. during periods of low traffic. Backup to more than one location for added protection. Get detailed reports. Includes cryptographic checksums so you can verify the integrity of the backup files and more. Get Premium migration. Migrating to the destination site is more direct and can be done from the source site. Get Multisite / multi-network compatibility. Backup non-WP files and databases e.g. tables belonging to your e-commerce store or customisations to WordPress core. Get database encryption. Manage your backups and migrations from the WP-CLI. Get Premium Support. Find out more on our comparison page. UpdraftPlus Premium is available for purchase here. Managing multiple websites? UpdraftCentral is a powerful remote control dashboard for WordPress that allows you to manage your backups, as well as updates, users, pages, posts, plugins and themes from one central location. Choose between: UpdraftCentral (free, self-hosted) UpdraftCentral Premium (paid-for, self-hosted) UpdraftCentral Cloud (paid-for, fully-hosted) Optimize your sites centrally by combining the power of WP-Optimize and UpdraftCentral or manage your backups centrally by combining the power of UpdraftPlus with UpdraftCentral. Need to create a temporary clone of your site? UpdraftClone makes it quick and easy to create a temporary sandbox for changes you want to try out. Simply select the versions of WordPress and PHP that you want, and we’ll do the rest. More about UpdraftClone The full suite of plugins from Team Updraft and friends UpdraftPlus. Backup, migrate and restore. Rated 5* on the plugin directory and trusted by more than 3 million WordPress website owner WP-Optimize. Clean the database, compress images and caching. Optimize your WordPress website. 5* user rating. 1 million + active installs. All-In-One Security (AIOS). Secure your WordPress website. Comprehensive, feature rich and easy to use. 5* user rating and 1 million + active installs. WP Overnight. Quality Extensions for your WooCommerce store. 5* rated invoicing, order and product management, customer management solutions and more. Easy Updates Manager. Take control of updates. Lots of features for free, and a Premium version with even more – over 300,000 users. Internal Link Juicer.Boost your SEO. Automate internal links within your WordPress website. Save time and rank higher in the search engines. For other useful, free plugins see our lead developer’s profile, here. Are you multilingual? Can you translate? Do you want to help people that speak your language to backup, migrate and restore their WordPress websites? The UpdraftPlus backup, migration and restoration plugin is ready and waiting. The translation process is easy, and web-based – please go here for instructions: https://updraftplus.com/translate/. Or, if you’re already an expert WordPress translator, just pick out the .pot file from the wp-content/plugins/updraftplus/languages/ directory – if you scan for translatable strings manually, then you need to get these functions: _x(), __(), _e(), _ex(), log_e(). Many thanks to our existing translators. License Copyright 2011-24 David Anderson This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 3 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA Non-English translators are provided by volunteers, and wordpress.org does not give plugin developers control over their translations; thus relying on them is at your own risk; UpdraftPlus cannot guarantee that translations from the original English are accurate. We recognise and thank those mentioned at https://updraftplus.com/acknowledgements/ for code and/or libraries used and/or modified under the terms of their open source licences.