Ochatbot – AI Chatbot for eCommerce & Support vs AI Chatbot & Live Chat – WebChatAgent

What is Ochatbot? Ochatbot is an AI chatbot that can be used as an eCommerce chatbot, Support chatbot, and a LeadBot. Created in 2017, Ochatbot’s unique technology uses generative AI similar to ChatGPT and Scripted Natural Language Processing (NLP) AI to generate human-like textual conversations that focus on customer service, support, and engagement. Easy Setup No coding is required! Simply install the Ochatbot plugin, then Ochatbot crawls your WordPress site content and imports WooCommerce data directly into Ochatbot’s generative AI brain. You now have a working chatbot that can answer support and or product questions and for eCommerce applications can recommend products. Fine-tune your visitor’s experiences with tailored responses for common customer questions, product inquiries, personalized recommendations, promotional offerings, lead generation, custom product finder, optional live chat, surveys, and more. When Customers Engage with Ochatbot: 20% to 40% increase in revenue By quickly overcoming customer buying obstacles and assisting them to the right product your Woocommerce store will see a lift in sales and average order value when shoppers engage with Ochatbot. eCommerce features include: Abandoned cart recovery Product upsells and cross-sells Feature product images, videos, and text Add-to-cart shopping directly from the chatbot window. 5%-35% lift in Average Order Value (AOV) Ochatbot recommends products to purchase upselling and cross-selling. This increases the average order value of a purchase 25%-45% reduction in customer support tickets. Help customers immediately with 24/7 customer support, reducing support times and building customer satisfaction. Ochatbot sources its answers from your website content, FAQs, and other documents such as customer support training documents. Create question-and-answer sessions to narrow down a specific question to provide the right answer. Ochatbot handles the #1 eCommerce question, “Where’s my order?” and other repetitive queries with ease, freeing up valuable time for your support team to focus on customers who require more personalized assistance. We Guarantee a Positive ROI or We Work for Free That’s right! We are so confident that Ochatbot will increase your sales, AOV, and reduce your support tickets that we provide a Guarantee with our Pro and Enterprise plans. Learn More HOW DOES OCHATBOT WORK? Ochatbot’s AI uses Ometrics’ proprietary Scripted NLP AI and Generative AI to create natural-sounding answers to user questions. The AI first engages the customers with questions to determine the best way to respond. This can often be broken down into these use cases: User wants… to look for an exact product to look for a product for a particular use to ask additional questions to determine the best product fit to look for customer support or service to look for order status and tracking. to inquire about something that needs legally accurate responses, such as FDA-approved products, medical questions, warranties, etc. to switch to live chat. If a support person is not available, Ochatbot sends in a ticket. receive a quote and go through qualifying questions. Ochatbot then sends the lead as an email or to the ticketing system. After the Engagement question is defined, the AI will either respond with a scripted or generative response. The generative response is only from the data gathered from the site and the documents provided. Each week a report is sent to you with the top KPIs such as: Page Engagement: See what pages receive the most chatbot inquiries, so you can improve page conversion rate. Top Button Clicks: Gain additional insights about customer interests by tracking their button clicks within Ochatbot. Total number of sales generated by Ochatbot, number of support tickets, and more. FEATURES Generative AI Ometrics proprietary generative AI technology creates unique and relevant responses to user inquiries. When installed it instantly ingests all the content and product data on your site so customers can ask questions and get answers. Similar to ChatGPT, Ometrics’ proprietary generative AI technology is designed for website visitors asking questions about your business. Scripted NLP AI Create AI intents and simple rule-based conversational flows using Ochatbot’s Scripted Natural Language Processing AI. Our intuitive drag-and-drop interface allows you to visually create predetermined responses that are non-changeable and legally accurate. Additionally, this scripted, intent-based system allows you to direct users toward specific products and services, as well as build qualifying lead forms and surveys. Awesome Support We are not satisfied unless you are. So don’t hesitate to contact us for questions. Abandoned Cart Alert customers of abandoned items in the cart and incomplete checkouts. Order Status Answer customers’ #1 question: “Where’s my order?” with order status and tracking. Ochatbot Requires No Programming Ochatbot’s easy, no-code setup allows the AI to learn everything it needs upon installation. Natural Language Processing Ometrics’ unique NLP AI allows for natural topic switching amongst predetermined responses. Seamlessly switch from Scripted NLP AI to Generative AI to control the response you need. Ochatbot Reporting Provides Marketing Insights Identify key obstacles that are getting in the way of your customers making a purchase. From site bugs and confusing purchase processes to shopping behavior metrics and more. The Ochatbot Engagement Question Module Ochatbot allows you to create any type of branching conversation you may have with your customers to answer their questions and get around sales obstacles to purchase quickly. Page Targeting Engage visitors with the right questions at the right time in their sales journey. Connect Your Apps and Automate Workflows Connect to 1000s of CRM and email systems with a Zapier connection. 9 Bonus Engagement Tools Live Chat, LeadBot, Exit Popups, Mobile Banners, Lead & Offer Sliders, and more. Pro and Enterprise Plans are Guaranteed Let us take care of everything for you with our Pro plan. We build, customize, and maintain your AI chatbot. We’re so confident in Ochatbot that we Guarantee a positive ROI or we work for free. Usage If you already have an account at Ometrics, just activate the plugin, connect to your Ometrics account on the Settings > Ochatbot - AI Chatbot for eCommerce & Support page, and your Ochatbot will appear on your site. You can create your free account at Ometrics.com. Create your Ochatbot and adjust your configuration at Ometrics.com.

A free WordPress chatbot plugin that turns your own content into a 24/7 AI support assistant. WebChatAgent answers questions from your website and documents, captures leads, books appointments and lets your team take over conversations in live chat. Install the plugin, connect your Chatbot ID and publish the widget — no custom code or separate model API key inside WordPress required. More than a generic chat bubble: WebChatAgent combines grounded AI answers, human takeover and conversion tools in one WordPress-ready workflow. Free to install and run – The plugin and the free plan cost nothing; paid plans add higher limits and advanced integrations Answers from your content – Train the AI on website pages, PDFs, Word files, spreadsheets, Notion or Confluence AI chatbot + human live chat – Automate routine questions and take over any conversation when a person is needed Lead capture and bookings – Collect contact details, qualify enquiries and book appointments inside the chat Built for WordPress – Use the floating widget, shortcode or native Gutenberg block Privacy-focused controls – Anonymized IP storage, configurable retention settings, a DPA and documented provider choices help support GDPR requirements A free WebChatAgent account is required. The AI, conversations and widget settings are managed in the WebChatAgent dashboard; this WordPress plugin provides the native installation, embed options and live preview. Set up in three steps Create a chatbot at https://webchatagent.com and add your website or documents as knowledge sources. Copy the Chatbot ID into WordPress > WebChatAgent and enable the widget. Customize the design and behaviour in WebChatAgent. Changes appear automatically on your WordPress site. Built specifically for WordPress No-code floating widget – Add the chatbot across your site without editing theme files Native Gutenberg block – Place an inline chat directly inside a page or post Shortcode support – Use [webchatagent_inline] in the Classic Editor, page builders and text widgets Per-embed Chatbot ID – Override the default bot for individual pages or campaigns Live preview – Check the current widget directly in the WordPress admin Efficient loading – Inline widget assets load only on pages that contain the block or shortcode AI support, sales and automation Context-aware answers (RAG) based on your pages and uploaded documents OpenAI ChatGPT, Google Gemini, xAI Grok and Mistral AI model support Live chat and human takeover with one shared conversation inbox Action Bar and Form Builder for links, WhatsApp, Calendly and custom lead forms Proactive triggers based on time, scroll depth, exit intent, inactivity and other visitor behaviour WooCommerce and API connectors for order status, product information and business data Multilingual conversations, voice input, file upload and message streaming Analytics, lead management, tickets, feedback and knowledge testing in the WebChatAgent dashboard Feature availability and usage limits depend on the selected WebChatAgent plan. See https://webchatagent.com/pricing for current details. For agencies and resellers Managing chatbots for clients? WebChatAgent also offers a separate white-label platform with your own branding, domain, client management and reseller pricing. Learn more at https://webchatagent.com/enterprise-white-label. Privacy Policy WebChatAgent is an external service used to provide the chatbot, AI responses and live chat. When the floating widget is enabled, the visitor’s browser requests widget files from https://webchatagent.com. This connection can transmit standard request information such as the IP address and user agent. The IP address is stored in anonymized form for abuse prevention and geographic customization. Chat messages, session information and any details a visitor submits are sent to WebChatAgent when the visitor uses the chat. Retention periods and automatic cleanup can be configured in the WebChatAgent dashboard. If a custom Google Font is selected, the widget may request font files through https://fonts.googleapis.com. Configure a system or locally hosted font if you do not want the widget to request Google Fonts. Site owners should describe the service in their privacy notice and configure consent behaviour according to their requirements. For privacy questions, contact [email protected]. External services The plugin connects to the following external services: https://webchatagent.com/api/chatbots/{id}/public – Loads the saved public chatbot configuration for the WordPress admin preview https://webchatagent.com/widget/web-chat-agent.js and the corresponding CSS – Renders the floating widget when it is enabled https://webchatagent.com/widget/chat-widget-inline.js – Renders shortcode and Gutenberg block embeds on pages where they are used https://fonts.googleapis.com – May load a selected custom Google Font Terms of Service: https://webchatagent.com/terms Privacy Policy: https://webchatagent.com/privacy-policy