Social Live Chat Helpdesk – MyAlice vs NS Chat

LIVE CHAT + SOCIALS TOGETHER The old way of using communication tools like Live Chat, WhatsApp, WhatsApp, Telegram, Line, Viber, Instagram, Facebook Messenger plus eCommerce was disjointed and siloed. MyAlice puts an end to silos and delivers a new way of turning you and your team into revenue champions. Integrate your WooCommerce store with MyAlice to build personalized customer experiences that boost your sales. Engage your customers with targeted WhatsApp campaigns and drive more revenue with our powerful automation features designed for eCommerce. MULTIPLE AGENTS IN 1 INBOX Your customers are on WhatsApp and other social channels. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging with these visitors through a team collaboration inbox. CHAT WIDGET Add a chat widget in a few simple steps to your online store. Add your own logo, text, and colors, and set up in a matter of minutes. CENTRALIZED INTERACTIONS AND SUPPORT ON THE GO No more switching tabs to respond to WhatsApp, Live Chat, Facebook Messenger, Instagram, Line, Telegram, and Viber. Centralize all your customer interactions under one dashboard. Use our iOS or Android mobile app that allows support from anywhere. CHATBOT FOR ALL SOCIAL CHANNELS Using MyAlice’s automation, create AI-powered chatbot that will automatically respond to your customers 24×7. For all social channels including WhatsApp. SCHEDULE OUTBOUND CAMPAIGNS Reach out to customers where their friends are for higher CTRs and engagement. Create WhatsApp audience and easily schedule campaigns. Watch new orders roll in! AUTOMATE YOUR CUSTOMERS’ BUYING EXPERIENCE Automatically send WhatsApp messages based on customer actions. Follow up on new purchases, abandoned shopping carts, and more WooCommerce triggers by creating business templates. CONVERT CUSTOMERS ON SOCIALS MyAlice integrates with your website and automatically pulls your entire catalog into WhatsApp. Bring your store to WhatsApp to make sales easier! TAKE AND UPDATE ORDERS When customers come to your store intending to buy something, you need to help them as much as possible. Which includes placing the order for him. With MyAlice’s deep WooCommerce integration, you can now do it with a single click while chatting with your customer. TRACK REVENUE AND ROI Analyze the revenue of your WhatsApp messages, campaigns, and store automation. Access reports on all incoming messages, agent response times, agent performance, conversation status, etc. Use these in-depth analytics to improve agent performance. GET VERIFIED GREEN TICK MARK Stop sending your order confirmations from some other companies’ WhatsApp numbers. Let customers see your brand and number in all store notifications. MyAlice helps you get verified without any charges, get access to the Official WhatsApp API. This is way more than your traditional live chat plugin. MyAlice expands on your social communication, boosts sales with automated campaigns, and engages customers at every stage of their journey. It helps you bring in immediate sales, generate leads with purchase intent, delight customers, and make them buy again and again and again! Easily migrate from Tidio, HubSpot, Tawk, Crisp, Reve Chat, Live Chat, Jivo Chat, Olark, Chatra, Wati, Zendesk, Freshdesk, Reamaze, Drift, Intercom, Helpscout, Zoho, and eDesk. We’ll assist you with migration. When you succeed, we succeed. Our team of experts will go above and beyond to understand your business and implement a solution that shows immediate impact. Get a demo or Sign-up to see it in action.

NS Chat Plugin enables real-time communication between WordPress users using WebSocket technology, powered by the Workerman library. Key Features: * Real-time private chat between users * Visual unread message indicators * Persistent chat history stored in the database * Lightweight modular JS + PHP architecture * Automatic migration and sync of WP users to chat system * Linux daemon service with SSL support for secure connections * Future-ready integration with NFS or AWS S3 for file upload/download Planned Features: * Message editing and deletion * Read receipt indicators (message seen) * File attachments with optional NFS or AWS S3 integration Ideal for community websites, intranets, or any platform requiring internal messaging without third-party services. For integration help or consulting on adapting the plugin to your project, contact the developer at: [email protected] WebSocket Server Setup (Linux with SSL) Create a systemd service file: bash sudo vim /etc/systemd/system/websocket_server.service Paste the following content: bash [Unit] Description=WebSocket Server for NS Chat (SSL) After=network.target [Service] ExecStart=/usr/bin/php /file/to/path/yourdomain/wp-content/plugins/ns-chat/server.php start Restart=always RestartSec=25 User=www-data Group=www-data StandardOutput=file:/var/log/websocket_server.out.log StandardError=file:/var/log/websocket_server.err.log [Install] WantedBy=multi-user.target Add SSL context in server.php: php $context = [ 'ssl' => [ 'local_cert' => '/path/to/file.crt', 'local_pk' => '/path/to/file.key', 'verify_peer' => false, ] ]; Set permissions for plugin folder: bash sudo chown -R www-data:www-data /path/to/ns-chat/ sudo chmod -R 775 /path/to/ns-chat/ Reload and start the daemon: bash sudo systemctl daemon-reload sudo systemctl enable websocket_server --now sudo systemctl restart websocket_server sudo systemctl status websocket_server Check logs if needed: bash /var/log/websocket_server.out.log /var/log/websocket_server.err.log Custom Port Configuration By default, the WebSocket server listens on port 2346. To use a different port: Change the port in server.php: php $wsWorker = new Worker('websocket://0.0.0.0:2346', $context); Change the port in ns-chat.php: php $ws_port = 2346; You can check and change the port in chat-ui.js: js const port = nschat_data.wsPort || 2346; If the port is closed, then open a new port on your server’s firewall: bash sudo ufw allow /tcp sudo firewall-cmd --permanent --add-port= /tcp sudo firewall-cmd --reload sudo iptables -A INPUT -p tcp --dport -j ACCEPT sudo iptables-save > /etc/iptables/rules.v4 Database Tables The plugin creates and uses the following tables: wp_ns_chat_dialogues wp_ns_chat_messages wp_ns_chat_users Tables are created and populated automatically on plugin activation. User Synchronization Initial migration of all users from wp_users to wp_ns_chat_users on plugin activation. New registrations are handled by: php add_action('user_register', 'ns_chat_add_user_on_registration'); Profile updates are synced via: php add_action('profile_update', 'ns_chat_update_user_data'); You may bind these functions to custom hooks based on your app’s logic. License GPLv2 or later