AI Chat App – Live Agent Handover, Help Docs, vs NS Chat

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

NS Chat Plugin enables real-time communication between WordPress users using WebSocket technology, powered by the Workerman library. Key Features: * Real-time private chat between users * Visual unread message indicators * Persistent chat history stored in the database * Lightweight modular JS + PHP architecture * Automatic migration and sync of WP users to chat system * Linux daemon service with SSL support for secure connections * Future-ready integration with NFS or AWS S3 for file upload/download Planned Features: * Message editing and deletion * Read receipt indicators (message seen) * File attachments with optional NFS or AWS S3 integration Ideal for community websites, intranets, or any platform requiring internal messaging without third-party services. For integration help or consulting on adapting the plugin to your project, contact the developer at: [email protected] WebSocket Server Setup (Linux with SSL) Create a systemd service file: bash sudo vim /etc/systemd/system/websocket_server.service Paste the following content: bash [Unit] Description=WebSocket Server for NS Chat (SSL) After=network.target [Service] ExecStart=/usr/bin/php /file/to/path/yourdomain/wp-content/plugins/ns-chat/server.php start Restart=always RestartSec=25 User=www-data Group=www-data StandardOutput=file:/var/log/websocket_server.out.log StandardError=file:/var/log/websocket_server.err.log [Install] WantedBy=multi-user.target Add SSL context in server.php: php $context = [ 'ssl' => [ 'local_cert' => '/path/to/file.crt', 'local_pk' => '/path/to/file.key', 'verify_peer' => false, ] ]; Set permissions for plugin folder: bash sudo chown -R www-data:www-data /path/to/ns-chat/ sudo chmod -R 775 /path/to/ns-chat/ Reload and start the daemon: bash sudo systemctl daemon-reload sudo systemctl enable websocket_server --now sudo systemctl restart websocket_server sudo systemctl status websocket_server Check logs if needed: bash /var/log/websocket_server.out.log /var/log/websocket_server.err.log Custom Port Configuration By default, the WebSocket server listens on port 2346. To use a different port: Change the port in server.php: php $wsWorker = new Worker('websocket://0.0.0.0:2346', $context); Change the port in ns-chat.php: php $ws_port = 2346; You can check and change the port in chat-ui.js: js const port = nschat_data.wsPort || 2346; If the port is closed, then open a new port on your server’s firewall: bash sudo ufw allow /tcp sudo firewall-cmd --permanent --add-port= /tcp sudo firewall-cmd --reload sudo iptables -A INPUT -p tcp --dport -j ACCEPT sudo iptables-save > /etc/iptables/rules.v4 Database Tables The plugin creates and uses the following tables: wp_ns_chat_dialogues wp_ns_chat_messages wp_ns_chat_users Tables are created and populated automatically on plugin activation. User Synchronization Initial migration of all users from wp_users to wp_ns_chat_users on plugin activation. New registrations are handled by: php add_action('user_register', 'ns_chat_add_user_on_registration'); Profile updates are synced via: php add_action('profile_update', 'ns_chat_update_user_data'); You may bind these functions to custom hooks based on your app’s logic. License GPLv2 or later