Side-by-side comparison · 24 data points
| Nirweb support | Paldesk – Live Chat & Helpdesk | |
|---|---|---|
| Tagline | — | — |
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Nirweb support | Paldesk – Live Chat & Helpdesk |
|---|---|---|
| Rating | 4.2 ★ | ★ 5.0 ★ |
| Total reviews | ★ 12 | 1 |
| Active installs | 800+ | 30+ |
| Free plan | — | — |
Based on the data on this page, Paldesk – Live Chat & Helpdesk is the stronger choice for most WordPress Plugin Directory site owners — 5.0★ vs Nirweb support's 4.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Recommended by size: small/early-stage site owners who need fast install and low risk should default to Paldesk – Live Chat & Helpdesk; mid-market and enterprise site owners with specific feature requirements should evaluate both — Nirweb support's 12-review base may include the workflow context that matches your specific use case better than Paldesk – Live Chat & Helpdesk's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Nirweb support audit • Paldesk – Live Chat & Helpdesk audit
| Keyword | Nirweb support | Paldesk – Live Chat & Helpdesk |
|---|---|---|
| helpdesk | #162 | #252 |
| customer support | #768 | Not ranked |
Paldesk – Live Chat & Helpdesk has the higher average rating (5.0★ from 1 reviews) compared to Nirweb support (4.2★ from 12 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Paldesk – Live Chat & Helpdesk holds the higher average rating (5.0★ vs 4.2★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the WordPress Plugin Directory. Nirweb support has the deeper published review base (12 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Nirweb support typically suits early-stage and growth-mode teams based on its published review base (12 reviews). Paldesk – Live Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Nirweb support and Paldesk – Live Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Paldesk – Live Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
