LobbyChat vs Social Live Chat Helpdesk – MyAlice

LobbyChat is a lightweight live-chat shoutbox you can drop into any WordPress page or sidebar with a single shortcode. Built for communities — fan sites, forums, fandoms, classrooms, internal teams — where you want a casual, always-on group chat without bolting on Slack or Discord. What you get Live chat feed with auto-refresh (configurable polling interval — no WebSocket server required) Guest posting — visitors can chat with just a display name, no signup wall Emoji reactions on every message — 👍 ❤️ 😂 🔥 🎉 Link previews for YouTube and any URL with Open Graph tags @mention highlighting — @username gets visually picked out Pinned messages — moderators can pin one important message above the feed Online presence — live count of members, guests, and search-engine bots in the room Moderator role — add a “LobbyChat Moderator” role to any user for pin/delete powers Reporting + auto-hide — 5 reports on a message and it’s hidden automatically Word blocklist for basic profanity filtering Rate limiting built in — separate cooldowns for guests vs members Fullscreen mode + collapse toggle Sound notification for new messages (toggleable per-visitor) Mobile responsive Optional: AI Chat Companion LobbyChat ships with an optional AI bot you can drop into your chat. The bot uses your own API keys — you bring your own Google Gemini key (the free tier works) or OpenAI key. The plugin does not route requests through any third-party server. Bring-your-own-key — Gemini (free tier) or OpenAI (paid) Configurable persona — name, system prompt, custom personality Smart triggers — replies to @mentions always; questions usually; random messages occasionally (all configurable) Hard rate limits — daily and hourly caps protect against runaway API costs Active-hours window — bot only chats during the hours you specify One-click test in the admin to verify the bot can post Privacy & data LobbyChat does not call any third-party server by default. The only network calls are: Fetching link previews when a user shares a URL (request goes from your server to that URL) Calling Google Gemini or OpenAI only if you explicitly enable the AI bot and provide an API key No telemetry, no analytics, no “phone home.” All data lives in your own wp_lobbychat* tables. Try it live See LobbyChat running in production at bejaunty.com/plugins/lobbychat. Roadmap LobbyChat is the free, standalone version. Premium add-ons with gaming-community features — looking-for-group buttons, platform tags, profile-card integration, and richer moderation tools — are in development. Updates and announcements at bejaunty.com. Support development LobbyChat is free and developed in spare time. If it helps your community, you can support development at wise.com/pay/me/asadk372. Every bit is appreciated. ♥ Usage After activating, drop this shortcode into any page, post, or text widget: [lobbychat] Then visit Settings → LobbyChat to configure rate limits, blocklist, and other options. For the AI bot, see Settings → LobbyChat AI Bot. Developer hooks LobbyChat exposes several filters and actions for theme/plugin developers: lobbychat_after_send — action, fires after a message is saved. do_action('lobbychat_after_send', $user_id, $message_id, $row) — the third arg is the database row object. lobbychat_profile_url — filter, override the URL linked from a username (default: WP author archive) lobbychat_allowed_reactions — filter, override the array of allowed reaction emoji lobbychat_report_threshold — filter, change the auto-hide report threshold (default: 5) lobbychat_emoji_set — filter, customize the array of emoji shown in the picker External services This plugin does not connect to any external service by default. Two optional features may, only when explicitly enabled by the site administrator, contact third-party services: 1. Link previews When the link-sharing feature is enabled (Settings → LobbyChat → “Allow link sharing”, which is on by default), and a logged-in user shares a URL in chat, the plugin’s server fetches that URL once to extract Open Graph / Twitter / metadata for a preview card. What is sent: The HTTP request from your server to the URL the user pasted. The request user-agent identifies as LobbyChatBot/1.0 and includes a link back to your site. When: Only at the moment a user posts a message containing a URL. What is received and stored: Title, description, and image URL extracted from the page’s metadata. Stored in the chat message row in your database. Special handling for YouTube URLs: YouTube URLs are first sent to YouTube’s public oEmbed endpoint (https://www.youtube.com/oembed) to retrieve title and author info. YouTube’s Terms of Service and Privacy Policy apply. This feature can be fully disabled by un-checking “Allow link sharing” in plugin settings. 2. Optional AI chat companion When the AI bot is explicitly enabled by the administrator (Settings → LobbyChat AI Bot → “Enable bot”, which is off by default) and the administrator has provided their own API key for one or both of the providers below, chat messages are sent to that provider for the bot to generate replies. Google Gemini API (https://generativelanguage.googleapis.com/) * What it is: Google’s generative AI service, used here to produce conversational chat replies. * What is sent: Up to 6 most recent chat messages (sender display name + message text), the bot’s system prompt, and the administrator’s Gemini API key. * When: Only when the administrator has enabled the bot AND a chat message satisfies the bot’s reply-trigger rules (mention, question, or random chance — all configurable). * Terms and privacy: Google APIs Terms of Service, Gemini API Additional Terms, Google Privacy Policy. OpenAI API (https://api.openai.com/) * What it is: OpenAI’s chat completions API, used here as a fallback when Gemini fails or as the primary if only an OpenAI key is configured. * What is sent: Same as Gemini above (recent messages + system prompt + administrator’s OpenAI API key). * When: Same conditions as Gemini above. * Terms and privacy: OpenAI Terms of Use, OpenAI API Data Usage Policies, OpenAI Privacy Policy. The AI bot is disabled by default and will not contact any external service unless the administrator explicitly enables it and provides an API key. 3. Optional Cloudflare Turnstile spam protection When Turnstile is explicitly enabled by the administrator (Settings → LobbyChat → Spam protection, off by default) and a site key and secret key are provided, the plugin uses Cloudflare’s Turnstile service to verify that the person posting is not a bot. Cloudflare Turnstile (https://challenges.cloudflare.com/) * What it is: Cloudflare’s privacy-focused CAPTCHA alternative, used here to block automated spam before a message is posted. * What is sent: When a user submits a message, the Turnstile token generated in their browser plus the user’s IP address are sent from your server to Cloudflare’s siteverify endpoint, along with your secret key, to confirm the token is valid. The browser-side widget also loads Cloudflare’s api.js script from challenges.cloudflare.com. * When: Only when Turnstile is enabled and a user attempts to post a message (optionally limited to guests only). * Terms and privacy: Cloudflare Website Terms of Use, Cloudflare Privacy Policy. Turnstile is disabled by default and will not contact any external service unless the administrator explicitly enables it and provides their own keys.

LIVE CHAT + SOCIALS TOGETHER The old way of using communication tools like Live Chat, WhatsApp, WhatsApp, Telegram, Line, Viber, Instagram, Facebook Messenger plus eCommerce was disjointed and siloed. MyAlice puts an end to silos and delivers a new way of turning you and your team into revenue champions. Integrate your WooCommerce store with MyAlice to build personalized customer experiences that boost your sales. Engage your customers with targeted WhatsApp campaigns and drive more revenue with our powerful automation features designed for eCommerce. MULTIPLE AGENTS IN 1 INBOX Your customers are on WhatsApp and other social channels. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging with these visitors through a team collaboration inbox. CHAT WIDGET Add a chat widget in a few simple steps to your online store. Add your own logo, text, and colors, and set up in a matter of minutes. CENTRALIZED INTERACTIONS AND SUPPORT ON THE GO No more switching tabs to respond to WhatsApp, Live Chat, Facebook Messenger, Instagram, Line, Telegram, and Viber. Centralize all your customer interactions under one dashboard. Use our iOS or Android mobile app that allows support from anywhere. CHATBOT FOR ALL SOCIAL CHANNELS Using MyAlice’s automation, create AI-powered chatbot that will automatically respond to your customers 24×7. For all social channels including WhatsApp. SCHEDULE OUTBOUND CAMPAIGNS Reach out to customers where their friends are for higher CTRs and engagement. Create WhatsApp audience and easily schedule campaigns. Watch new orders roll in! AUTOMATE YOUR CUSTOMERS’ BUYING EXPERIENCE Automatically send WhatsApp messages based on customer actions. Follow up on new purchases, abandoned shopping carts, and more WooCommerce triggers by creating business templates. CONVERT CUSTOMERS ON SOCIALS MyAlice integrates with your website and automatically pulls your entire catalog into WhatsApp. Bring your store to WhatsApp to make sales easier! TAKE AND UPDATE ORDERS When customers come to your store intending to buy something, you need to help them as much as possible. Which includes placing the order for him. With MyAlice’s deep WooCommerce integration, you can now do it with a single click while chatting with your customer. TRACK REVENUE AND ROI Analyze the revenue of your WhatsApp messages, campaigns, and store automation. Access reports on all incoming messages, agent response times, agent performance, conversation status, etc. Use these in-depth analytics to improve agent performance. GET VERIFIED GREEN TICK MARK Stop sending your order confirmations from some other companies’ WhatsApp numbers. Let customers see your brand and number in all store notifications. MyAlice helps you get verified without any charges, get access to the Official WhatsApp API. This is way more than your traditional live chat plugin. MyAlice expands on your social communication, boosts sales with automated campaigns, and engages customers at every stage of their journey. It helps you bring in immediate sales, generate leads with purchase intent, delight customers, and make them buy again and again and again! Easily migrate from Tidio, HubSpot, Tawk, Crisp, Reve Chat, Live Chat, Jivo Chat, Olark, Chatra, Wati, Zendesk, Freshdesk, Reamaze, Drift, Intercom, Helpscout, Zoho, and eDesk. We’ll assist you with migration. When you succeed, we succeed. Our team of experts will go above and beyond to understand your business and implement a solution that shows immediate impact. Get a demo or Sign-up to see it in action.