AI Chat App – Live Agent Handover, Help Docs, vs LobbyChat

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

LobbyChat is a lightweight live-chat shoutbox you can drop into any WordPress page or sidebar with a single shortcode. Built for communities — fan sites, forums, fandoms, classrooms, internal teams — where you want a casual, always-on group chat without bolting on Slack or Discord. What you get Live chat feed with auto-refresh (configurable polling interval — no WebSocket server required) Guest posting — visitors can chat with just a display name, no signup wall Emoji reactions on every message — 👍 ❤️ 😂 🔥 🎉 Link previews for YouTube and any URL with Open Graph tags @mention highlighting — @username gets visually picked out Pinned messages — moderators can pin one important message above the feed Online presence — live count of members, guests, and search-engine bots in the room Moderator role — add a “LobbyChat Moderator” role to any user for pin/delete powers Reporting + auto-hide — 5 reports on a message and it’s hidden automatically Word blocklist for basic profanity filtering Rate limiting built in — separate cooldowns for guests vs members Fullscreen mode + collapse toggle Sound notification for new messages (toggleable per-visitor) Mobile responsive Optional: AI Chat Companion LobbyChat ships with an optional AI bot you can drop into your chat. The bot uses your own API keys — you bring your own Google Gemini key (the free tier works) or OpenAI key. The plugin does not route requests through any third-party server. Bring-your-own-key — Gemini (free tier) or OpenAI (paid) Configurable persona — name, system prompt, custom personality Smart triggers — replies to @mentions always; questions usually; random messages occasionally (all configurable) Hard rate limits — daily and hourly caps protect against runaway API costs Active-hours window — bot only chats during the hours you specify One-click test in the admin to verify the bot can post Privacy & data LobbyChat does not call any third-party server by default. The only network calls are: Fetching link previews when a user shares a URL (request goes from your server to that URL) Calling Google Gemini or OpenAI only if you explicitly enable the AI bot and provide an API key No telemetry, no analytics, no “phone home.” All data lives in your own wp_lobbychat* tables. Try it live See LobbyChat running in production at bejaunty.com/plugins/lobbychat. Roadmap LobbyChat is the free, standalone version. Premium add-ons with gaming-community features — looking-for-group buttons, platform tags, profile-card integration, and richer moderation tools — are in development. Updates and announcements at bejaunty.com. Support development LobbyChat is free and developed in spare time. If it helps your community, you can support development at wise.com/pay/me/asadk372. Every bit is appreciated. ♥ Usage After activating, drop this shortcode into any page, post, or text widget: [lobbychat] Then visit Settings → LobbyChat to configure rate limits, blocklist, and other options. For the AI bot, see Settings → LobbyChat AI Bot. Developer hooks LobbyChat exposes several filters and actions for theme/plugin developers: lobbychat_after_send — action, fires after a message is saved. do_action('lobbychat_after_send', $user_id, $message_id, $row) — the third arg is the database row object. lobbychat_profile_url — filter, override the URL linked from a username (default: WP author archive) lobbychat_allowed_reactions — filter, override the array of allowed reaction emoji lobbychat_report_threshold — filter, change the auto-hide report threshold (default: 5) lobbychat_emoji_set — filter, customize the array of emoji shown in the picker External services This plugin does not connect to any external service by default. Two optional features may, only when explicitly enabled by the site administrator, contact third-party services: 1. Link previews When the link-sharing feature is enabled (Settings → LobbyChat → “Allow link sharing”, which is on by default), and a logged-in user shares a URL in chat, the plugin’s server fetches that URL once to extract Open Graph / Twitter / metadata for a preview card. What is sent: The HTTP request from your server to the URL the user pasted. The request user-agent identifies as LobbyChatBot/1.0 and includes a link back to your site. When: Only at the moment a user posts a message containing a URL. What is received and stored: Title, description, and image URL extracted from the page’s metadata. Stored in the chat message row in your database. Special handling for YouTube URLs: YouTube URLs are first sent to YouTube’s public oEmbed endpoint (https://www.youtube.com/oembed) to retrieve title and author info. YouTube’s Terms of Service and Privacy Policy apply. This feature can be fully disabled by un-checking “Allow link sharing” in plugin settings. 2. Optional AI chat companion When the AI bot is explicitly enabled by the administrator (Settings → LobbyChat AI Bot → “Enable bot”, which is off by default) and the administrator has provided their own API key for one or both of the providers below, chat messages are sent to that provider for the bot to generate replies. Google Gemini API (https://generativelanguage.googleapis.com/) * What it is: Google’s generative AI service, used here to produce conversational chat replies. * What is sent: Up to 6 most recent chat messages (sender display name + message text), the bot’s system prompt, and the administrator’s Gemini API key. * When: Only when the administrator has enabled the bot AND a chat message satisfies the bot’s reply-trigger rules (mention, question, or random chance — all configurable). * Terms and privacy: Google APIs Terms of Service, Gemini API Additional Terms, Google Privacy Policy. OpenAI API (https://api.openai.com/) * What it is: OpenAI’s chat completions API, used here as a fallback when Gemini fails or as the primary if only an OpenAI key is configured. * What is sent: Same as Gemini above (recent messages + system prompt + administrator’s OpenAI API key). * When: Same conditions as Gemini above. * Terms and privacy: OpenAI Terms of Use, OpenAI API Data Usage Policies, OpenAI Privacy Policy. The AI bot is disabled by default and will not contact any external service unless the administrator explicitly enables it and provides an API key. 3. Optional Cloudflare Turnstile spam protection When Turnstile is explicitly enabled by the administrator (Settings → LobbyChat → Spam protection, off by default) and a site key and secret key are provided, the plugin uses Cloudflare’s Turnstile service to verify that the person posting is not a bot. Cloudflare Turnstile (https://challenges.cloudflare.com/) * What it is: Cloudflare’s privacy-focused CAPTCHA alternative, used here to block automated spam before a message is posted. * What is sent: When a user submits a message, the Turnstile token generated in their browser plus the user’s IP address are sent from your server to Cloudflare’s siteverify endpoint, along with your secret key, to confirm the token is valid. The browser-side widget also loads Cloudflare’s api.js script from challenges.cloudflare.com. * When: Only when Turnstile is enabled and a user attempts to post a message (optionally limited to guests only). * Terms and privacy: Cloudflare Website Terms of Use, Cloudflare Privacy Policy. Turnstile is disabled by default and will not contact any external service unless the administrator explicitly enables it and provides their own keys.