LivePerson LiveChat + Messaging
LiveEngage is the modern way to talk to visitors whether they’re on your site via desktop or on their mobile devices. Your customers prefer digital communication like chat, messaging, and SMS. With LiveEngage, you can interact with your customers however they want, from one easy-to-use platform. This plugin adds the necessary tag script to your site footer that enables the livechat functionality. Get Started Now Benefits for Merchants: Fast and simple setup Connect with prospects and customers in real-time Create and maintain time saving pre-written responses Increase customer satisfaction Strengthen brand loyalty Increase sales conversion Stay connected with your visitors and customers on the go with the LiveEngage mobile app Out-of-the-box KPI reporting metrics that track engagement performance, agent effectiveness, and real time data on customer satisfaction Fully customize aspects of the LiveEngage platform to match your brand’s look and feel Protect your consumers’ information with enterprise-grade security and stability Benefits for Customers: Your customers prefer digital communication like chat, messaging, and SMS. With LiveEngage, you’ll be able to connect with prospects and customers via their preferred method of engagement and build a relationship. PRODUCT FEATURES Deliver the right chat invitation to the right customer at the right time: Display click-to-chat buttons so customers and visitors can request to chat whenever they need help Monitor visitor activity in real time and push proactive chat invitations to high value visitors on important product pages, and send targeted offers to hesitating customers about to abandon their cart. Make more sales; increase your conversion rates by more than 25%! Make the most of mobile for both you and your customers: Chat with your customers and prospects from any device Have the flexibility to stay connected with your customers on the go, wherever you are with the LiveEngage mobile app Customization to match your needs and brand: Get complete control over your chat window’s colors, themes, and CSS Integrate easily with the LiveEngage platform to provide additional connection options including voice and content Real-time contextual & analytics reporting: LiveEngage empowers companies to drive and optimize their digital engagement strategy on the fly with real-time and long-term operational KPI’s, reports, and dashboards Empower your agents to create meaningful connections and increase efficiency: Handle multiple conversations simultaneously with a workspace that has all the tools needed to increase efficiency Obtain detailed information about the chatter – including customer records, geographic location, what search engine or marketing campaign they came from Provide hands-on assistance with text-highlighting and co-browsing capabilities Seamlessly transfer chats to other agents such as second-level support Protect your consumers’ information with enterprise-grade security and stability: LivePerson complies with ISO 27001, SOC 2, PCI-DSS, SSAE 16 SOC 2, SOX, FISC, EU Privacy and other security standards Integration features: Configure the account number the module should use to embed LiveChat on your site. LiveChat visibility settings based on a blacklist or whitelist of certain pages and user roles. Pricing and Plans: Click here or go to http://register.liveperson.com/wordpress to get started with a special promotion for WordPress users.
Casengo Live Chat Support
Casengo Live Chat Support allows you to add live chat to your website quickly and easily. With Casengo Live Chat Support, you can handle questions via live chat, email directly from your website. Casengo Live Chat Support helps you to respond faster to questions than ever, and to improve their satisfaction with a delicious combination of live chat and email. Casengo Live Chat Core Features & Benefits Casengo supports WhatsApp as a customer service channel. WhatsApp has been integrated to help businesses communicate with customers Live Chat Customization. Change look and feel of live chat button and form NEW Forward cases. Use Casengo to forward cases to people outside of your customer support team. NEW Mobile App. Use Casengo on your phone or tablet. NEW Pro-active. Increase online conversion by automatically a chat window after 5 seconds Multi-brand. Manage multiple websites from within Casengo Knowledge base. Boost self-service with the Casengo FAQ plugin Team collaboration. Easily ask co-workers to help out Quick replies. Quickly provide customers with the right answer Mailboxes. Manage multiple mailboxes from within Casengo Reporting. know your company’s peak periods Flex users. Add short-time users for flexible support In the cloud. Handle customer enquiries from anywhere Instant overview. Customer status clear at a single glance Simple setup. No training or technical knowledge needed Hybrid messaging. Seamlessly blend live chat with email and WhatsApp messages Whatsapp. You can now connect your Whatsapp account with Casengo to support your customers directly with Whatsapp Check out this video about Whatsapp in Casengo Check out the Casengo Live Chat Video To configure the live chat support plugin, you need a Casengo Live Chat account. Have an account already? Way to go! If not, sign up here. You’ll be ready to go in two minutes tops. Casengo Live Chat is free to trial for 14 days. It’s really easy. Get started in 2 minutes tops. Step 1. Create a free trial Casengo Live Chat account at casengo.com/register Step 2. Log into your WordPress Admin Site, search for plugin ‘Casengo Live Chat’ and install it. Step 3. Go to the Casengo Live Chat config section in WordPress and set your unique Casengo subdomain, color theme and position! …et voila, on your website you’ll discover your very own live chat button, ready to be clicked on by your happy customers! Do you want to chat or support your customers on the go? Use the free Casengo mobile app: Click here for the Android app Click here for the iPhone and iPad app Do get in touch with tips or questions, as we’re constantly working on making Casengo Live Chat the best, fastest and smartest customer support tool ever. More happy customers! Questions or suggestions? Click here to chat with us. We’d love to help you out. Casengo’s Live Chat happy customers Lots of companies, small and large, have been using Casengo Live Chat for a while now. Check out these testimonials to find out what they think about our customer support software. “We opted for Casengo Live Chat from day one, as it is a very user-friendly Cloud customer service app with an attractive pricing model. Casengo Live Chat allows us to centralize all customer enquiries – whether through email, live chat or WhatsApp – in one single inbox. This is critical for providing excellent service to our users. The Casengo Live Chat app is plug and play: setting up the account took us hardly two minutes, and installation of the WordPress Live Chat widget was just as easy.” – Philippe Joly, Yelo “We decided to use Casengo Live Chat mainly because we’d be able to get started right away. You hardly need any technical knowledge to get this live chat and customer support app running.” – Dorians Hofs, Parfumswinkel.nl “I downloaded the Casengo Live Chat plugin for WordPress. The live chat button appeared in one go, and I was able to change both its text and colour to match our corporate identity. Brilliant!” – Davy van de Haar, BeLikeUs “Since using Casengo Live Chat, we can respond to our customers 3 times as fast. It surprised us how easily customers switch between email and live chat. Casengo’s Live Chat just so simple.” – Dick Franken, Takeaway.com About Casengo Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and WhatsApp messages. Passionately founded in 2011, devised and developed in Amsterdam. Casengo’s Live Chat Cloud-based, affordable customer support software brings the human touch back into customer service and live chat. Regardless of channel type, it simplifies real-time conversation by presenting a unique Live Chat Hybrid Messaging Timeline. Whether a company consists of just one person or a large team, it’s always time to Casengo. Casengo support more than 50.000 customers and was recently named “1 of the hottest startups in Europe” by Wired.com. Go to casengo.com for more information on product features and pricing. Readme Generator This Readme file was generated using wp-readme, which generates readme files for WordPress Plugins.
