LiveHelp chat vs YS Desk

Customer service efficiency: One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer chat conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive ad an email. Customizable layout: In administrator dashboard you may customize the appearance of your live chat window with logo, colors and font of your corporate image. Choose the best button and position for your needs. Advanced chat features: You may customize your widget with activation rules: show only on some pages, after a chosen time, in defined weekdays… Compatibility with all browsers and OS: LiveHelp chat is compatible with all major browsers: Internet Explorer(from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac. File Transfer: Transfer files directly via chat. The most common size files (documents, images) can be transferred from visitor and operator to minimize red tape. No mail blocking attachment. Complete chat logs available in real time for each connected user: Immediate information about users: the web page from which the request was turned and old chats. Recorded chat sessions: Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer’s frequently asked questions. Advanced analytics: Monitor the performance of your chat, track your e-commerce orders and increase your customer satisfaction. Competitive costs: No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents. This is the only official plugin for LiveHelp live chat. Translations You can add your translations here: translate.wordpress.org

💬 Live Chat Software for WordPress — Capture Leads & Convert Visitors in Real-Time YS Desk is a simple, powerful live chat solution that helps you engage website visitors instantly, answer questions faster, and turn conversations into conversions — all from one easy-to-use dashboard. Add the YS Desk chat widget to your WordPress site in minutes using a simple token-based setup. No coding required. The plugin loads the YS Desk SDK asynchronously to ensure your site performance stays unaffected. 🌐 Get started free: https://www.ysdesk.com ⚡ Why Teams Choose YS Desk 10× faster response time in the first week 4.7/5 average CSAT score across all workspaces 100% team visibility — see who’s handling what, right now Under 10 minutes from signup to your first live conversation 🚀 Key Features Unified Inbox Every conversation from your chat widget lands in one powerful shared inbox. No tab-switching, no missed messages. Customizable Chat Widget Embed a beautiful chat widget that matches your brand. Customize colors, position, and welcome messages — so it feels natural and builds trust from the first interaction. Customer Insights See who’s visiting your site and track active conversations in real time. When a chat opens, your team instantly sees key details like email, current page, browser, and previous conversations — all in one sidebar. Clear Conversation Statuses Open, Waiting for Customer, Waiting for Agent, and Closed — every conversation has a clear status, so nothing slips through the cracks. Team Collaboration Assign and re-assign conversations in one click. Add internal notes with @mentions to collaborate with teammates — always private, never visible to customers. Customized Permissions Control who can view and respond to conversations with flexible, role-based permissions for agents and admins. Actionable Analytics Track conversations, CSAT scores, response times, and agent performance with real-time dashboards and reports. Spot issues early and act fast. Live Agent Workload & Availability See every agent’s active chats and online/offline status in real time. Know who can take the next conversation without asking around. Lightweight & Fast Script loads asynchronously — your website performance is never affected. ⚙️ How It Works Install and activate the plugin Go to YS Desk Chat in the WordPress admin menu Enter your YS Desk token from your dashboard Save settings The chat widget automatically appears on your website — ready for real-time conversations 🔐 Secure & Optimized Token is sanitized before saving Script loads asynchronously to avoid blocking page load Widget runs only when a valid token is provided Error handling built in for SDK initialization 📌 Use Cases YS Desk is trusted across industries including: E-commerce — Reduce cart abandonment, support buyers in real time SaaS Startups — Onboard users and answer product questions instantly Healthcare — Respond to patient enquiries quickly and securely Fintech — Build trust with real-time support during high-intent moments Logistics — Keep customers informed without email back-and-forth Agencies — Manage client enquiries from one clean shared inbox Education — Engage prospective students and answer admissions queries Privacy Policy This plugin does not collect or store any personal data on your WordPress site. All chat conversations and customer data are handled securely by YS Desk services. For full details, visit: https://ysdesk.com/privacy-policy Support Website: https://ysdesk.com Support: Contact via your YS Desk dashboard or visit https://ysdesk.com