LiveAgent – Omnichannel Help Desk & Live Chat Software vs WP Chatbull

LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy. LiveAgent AI Chatbot Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant. LiveAgent Explained in 1 Minute LiveAgent Core Features LiveAgent’s core features include: Universal inbox LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket. Ticketing system A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request. Live chat Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms. Call center Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard. Customer Portal The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style. Reporting Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings. Mobile Apps LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go. Customer service 24-hour customer service and white-glove setup. Premium Features (on paid plans) Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber Knowledge Base Customer forum Rules & time rules Departments Advanced reporting SLAs with reports Multibrand support Contacts & groups Load data from your CRM API & Integrations Real-time visitor’s monitor Chat invitations Chat satisfaction surveys Video call IVR Call routing & transfers Hardware IP Phone Unlimited call storage Gamification Sound configuration Audit log Search and replace Time tracking Additional Knowledgebase Branding free Languages available English Arabic Bosnian Catalan Croatian Czech Danish Dutch Estonian Filipino Finnish French German Greek Hebrew Hungarian Chinese simplified Chinese Traditional Indonesian Italian Japanese Korean Latvian Lithuanian Macedonian Malay Montenegrin (Latin) Norwegian Persian Polish Portuguese, Brazilian Romanian Russian Serbian (Latin) Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese Plugin features Integrates WordPress with live chat software Instantly adds a chat button to your WordPress pages, no HTML or coding required Comparisons LiveAgent alternatives Arbitrary section Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used. If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to [email protected]. Localizations This plugin is currently localized in the following languages: English (en_EN) Slovak (sk_SK) Hungarian (hu_HU)

Now chat with your website visitors with WP ChatBull. This is a perfect fit for Small Business for both who sell products and services. It hosts data & files completely on your own server. No need to connect with any third party or pay subscriptions. Install WP ChatBull today to find your potential customers and improve your conversion rate. You can upgrade to ChatBull Pro to have Desktop (for both Widnows & Mac) and Android apps for operators. Free Version Features No Subscriptions Host everything (database & files) on your own server. All data you have is completely yours. Unlimited simultaneous live chats Unlimited departments Easy to use admin and visitor interface Brand it like yours. We do not put Powered By anywhere on the visitor chatbox Customize the colors as per your need Visitors can give feedback to the operators You can enable or disable the chatbox anytime You can turn the status online/offline and it will show accordingly to the visitors Intelligence of showing LIVE to visitors if any operator is online If offline then visitors can leave offline messages. Browser notifications in Google Chrome for operators Sound notification for both visitor and operator panel Operator can see the page link visitor is on Can customize labels & texts to convey the message as you like Analytic dashboard to show useful information like visitor count, locations, most visited pages etc. and many more is there. Pro Version Additional Features All free version features Pay one time only no subscription Supports multiple domains Can change theme for visitor chatbox Can bypass the pre-chat input form for visitors Can set time to pop out the visitor chatbox automatically Operator can forward chat to other operators Canned Responses for operators and admin Emoji support Code very well reviewed by Envato Desktop app for both Windows & Mac OS Can use our android app from Google Play Store Use this link to purchase ChatBull Pro Coming Soon Features iOS App Multilingual Support