LiveAgent – Omnichannel Help Desk & Live Chat Software for WordPress Plugin Directory
By qusupport
LiveAgent – Omnichannel Help Desk & Live Chat Software is a WordPress app, with a 4.2 average rating from 32 reviews, as of Aug 31, 2026.
LiveAgent – Omnichannel Help Desk & Live Chat Software is a WordPress Plugin Directory app by qusupport. With a rating of 4.2★ from 32 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
LiveAgent – Omnichannel Help Desk & Live Chat Software is a well-rated WordPress app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 32 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by qusupport — established developer track record
Cons
- −Limited review base (32) — ratings can shift significantly with new feedback
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How LiveAgent – Omnichannel Help Desk & Live Chat Software works
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LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy.
LiveAgent AI Chatbot
Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant.
LiveAgent Explained in 1 Minute
LiveAgent Core Features LiveAgent’s core features include:
Universal inbox
LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket.
Ticketing system
A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.
Live chat
Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.
Call center
Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.
Customer Portal
The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.
Reporting
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
Mobile Apps
LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go.
Customer service
24-hour customer service and white-glove setup.
Premium Features (on paid plans)
Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber
Knowledge Base
Customer forum
Rules & time rules
Departments
Advanced reporting
SLAs with reports
Multibrand support
Contacts & groups
Load data from your CRM
API & Integrations
Real-time visitor’s monitor
Chat invitations
Chat satisfaction surveys
Video call
IVR
Call routing & transfers
Hardware IP Phone
Unlimited call storage
Gamification
Sound configuration
Audit log
Search and replace
Time tracking
Additional Knowledgebase
Branding free
Languages available
English
Arabic
Bosnian
Catalan
Croatian
Czech
Danish
Dutch
Estonian
Filipino
Finnish
French
German
Greek
Hebrew
Hungarian
Chinese simplified
Chinese Traditional
Indonesian
Italian
Japanese
Korean
Latvian
Lithuanian
Macedonian
Malay
Montenegrin (Latin)
Norwegian
Persian
Polish
Portuguese, Brazilian
Romanian
Russian
Serbian (Latin)
Slovak
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Plugin features
Integrates WordPress with live chat software
Instantly adds a chat button to your WordPress pages, no HTML or coding required
Comparisons
LiveAgent alternatives
Arbitrary section Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.
If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to [email protected].
Localizations This plugin is currently localized in the following languages:
English (en_EN)
Slovak (sk_SK)
Hungarian (hu_HU)
Keyword rankings
LiveAgent – Omnichannel Help Desk & Live Chat Software ranks for 8 keywords across WordPress Plugin Directory. Here are the top 3:
- Rank #75
- Rank #116
- Rank #162
Competitors & alternatives
AppRanks tracks competitor sets per category. For LiveAgent – Omnichannel Help Desk & Live Chat Software, the independent listing audit includes a competitive context section, and the full WordPress app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is LiveAgent – Omnichannel Help Desk & Live Chat Software?
LiveAgent – Omnichannel Help Desk & Live Chat Software is an app for WordPress. It currently holds a 4.2-star rating from 32 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by qusupport.