LiveAgent – Omnichannel Help Desk & Live Chat Software for WordPress
By qusupport
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LiveAgent – Omnichannel Help Desk & Live Chat Software is a WordPress Plugin Directory app by qusupport. With a rating of 4.2★ from 32 reviews.
LiveAgent – Omnichannel Help Desk & Live Chat Software is a WordPress app, with a 4.2 average rating from 32 reviews, as of Sep 11, 2026.
AppRanks verdict
Generated from marketplace data as of Sep 11, 2026
LiveAgent – Omnichannel Help Desk & Live Chat Software is a WordPress app. It holds a 4.2★ average from 32 reviews on WordPress.
Pros
- No standout positives in the measured data.
Cons
- −Only 32 reviews — the average can still move with a few new ratings
How LiveAgent – Omnichannel Help Desk & Live Chat Software works
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LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy.
LiveAgent AI Chatbot
Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant.
LiveAgent Explained in 1 Minute
LiveAgent Core Features LiveAgent’s core features include:
Universal inbox
LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket.
Ticketing system
A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.
Live chat
Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.