LiveAgent – Omnichannel Help Desk & Live Chat Software vs Live Chat & AI Chatbot – onWebChat

LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy. LiveAgent AI Chatbot Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant. LiveAgent Explained in 1 Minute LiveAgent Core Features LiveAgent’s core features include: Universal inbox LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket. Ticketing system A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request. Live chat Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms. Call center Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard. Customer Portal The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style. Reporting Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings. Mobile Apps LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go. Customer service 24-hour customer service and white-glove setup. Premium Features (on paid plans) Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber Knowledge Base Customer forum Rules & time rules Departments Advanced reporting SLAs with reports Multibrand support Contacts & groups Load data from your CRM API & Integrations Real-time visitor’s monitor Chat invitations Chat satisfaction surveys Video call IVR Call routing & transfers Hardware IP Phone Unlimited call storage Gamification Sound configuration Audit log Search and replace Time tracking Additional Knowledgebase Branding free Languages available English Arabic Bosnian Catalan Croatian Czech Danish Dutch Estonian Filipino Finnish French German Greek Hebrew Hungarian Chinese simplified Chinese Traditional Indonesian Italian Japanese Korean Latvian Lithuanian Macedonian Malay Montenegrin (Latin) Norwegian Persian Polish Portuguese, Brazilian Romanian Russian Serbian (Latin) Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese Plugin features Integrates WordPress with live chat software Instantly adds a chat button to your WordPress pages, no HTML or coding required Comparisons LiveAgent alternatives Arbitrary section Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used. If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to [email protected]. Localizations This plugin is currently localized in the following languages: English (en_EN) Slovak (sk_SK) Hungarian (hu_HU)

The Live Chat + AI Chatbot That Actually Knows Your Store Most chatbots give generic answers. onWebChat plugs straight into your WooCommerce store, learns your entire product catalog automatically, and answers real order status questions with live data. The result: a chat widget that works like a trained sales and support agent, 24 hours a day, even while you sleep. And if you don’t run a store? onWebChat is a full-featured live chat for any WordPress site: services, agencies, blogs, SaaS. Real-time visitor monitoring, chat triggers, mobile apps, the works. 🎁 Start Free: Sign up today and get a 1-month free trial of the Pro AI Plan plus 50 free AI bot credits. No credit card required. See all plans → 🛒 Your Products, Synced Automatically Enable product sync once, and your AI chatbot learns your whole catalog: names, descriptions, prices, stock status, brands, sizes, colors and other attributes. Zero maintenance: products sync the moment you add, edit or delete them Real-time stock sync: the AI never recommends something that’s out of stock Built for big stores: pick which categories to sync, up to 15,000 products Accurate answers with links: “Do you have this in blue?” gets a real answer and a direct link to the product page No manual training. No copy-paste. No CSV uploads. 📦 “Where Is My Order?” Answered Instantly (New) This is the feature your support inbox has been waiting for. When a shopper asks about their order, the AI chatbot replies in seconds with live WooCommerce data: current status, shipping method, and the order timeline with tracking updates. Even better: signed-in customers don’t need to type an order number at all. The plugin securely confirms who they are, and the chatbot simply lists their recent orders and answers. Fewer repetitive “where is my package?” tickets for your team Instant, accurate answers for customers, at 3 PM or 3 AM Identity is verified securely before any order detail is shared 💬 Live Chat That Turns Visitors into Customers The AI handles the routine questions. You close the sales. Real-time visitor monitoring: see who is on your site, which page they are reading, and where they are from Chat triggers: automatically invite hesitating visitors to chat, at exactly the right moment Typing preview: see what visitors are typing before they hit send, and prepare your answer Mobile apps: answer chats from anywhere with the iOS and Android apps Key Features AI Order Status Lookup: live WooCommerce order status, shipping method and history in chat. Signed-in shoppers need no order number. Automatic Product Sync: the AI learns your catalog (name, price, stock, brand, attributes) and stays current on every add, edit or delete. Category Sync for Large Catalogs: choose which categories to sync, up to 15,000 products. Real-Time Stock Sync: stock changes reach the AI immediately. AI Chatbot, 24/7: instant automated answers in any language, even with typos. Customizable Chat Widget: match your brand’s colors, text, and style. Live Visitor Monitoring: real-time activity tracking with geolocation. Chat Triggers: proactively start conversations based on visitor behavior. Department Routing: send chats to the right team or agent automatically. AI Text Correction: fix grammar and improve replies on the fly. Typing Preview: see visitor messages as they are typed. Chat Ratings: collect instant customer feedback after every chat. Agent Transfers: hand off live conversations between agents seamlessly. Offline Email Form: capture messages and leads when your team is away. Mobile Apps: iOS and Android apps for support on the go. Analytics & Reporting: track chat volume, response times, and satisfaction. File Sharing: exchange files with visitors right in the chat. GDPR Compliant: SSL-secured and privacy-ready. What Your Customers Get Instant answers about products, stock and orders: no waiting, no frustration Live order tracking right inside the chat, day or night AI that understands their language, typos included A human agent one click away when they need one Live in Under 60 Seconds Install the onWebChat plugin Create your free account Connect your account in the plugin settings Your chat widget is live, no coding required Run WooCommerce? Flip on product sync in the settings and your AI chatbot knows your store within minutes. Note: If you have trouble connecting via email/password (e.g. due to a firewall), you can use your Chat ID from the onWebChat Dashboard instead. Questions? Chat with our team on onwebchat.com, we use onWebChat ourselves, of course.